Overview

Oracle is seeking an experienced Senior Director of Product Management to define and execute the strategy for AI Agent and Agentic apps within the customer service domain. This role is part of the Fusion CX Service product team in Redwood City, CA. You will drive innovation in agentic AI to transform customer service experiences.

Responsibilities

• Define and execute the product strategy for AI Agents and Agentic applications in customer service.
• Lead cross-functional teams including engineering, design, and sales to deliver innovative CX solutions.
• Conduct market research and competitive analysis to identify opportunities in agentic AI.
• Collaborate with customers and partners to gather requirements and validate product features.
• Oversee the product roadmap, prioritization, and go-to-market strategy for Fusion CX Service.
• Drive adoption of AI agents through demos, pilots, and customer success initiatives.
• Mentor and develop a high-performing product management team.
• Represent product vision to executives, analysts, and industry events.

Qualifications

• 12+ years in product management, with 5+ years in AI/ML or customer service software.
• Proven track record leading enterprise SaaS products to market success.
• Deep expertise in agentic AI, conversational AI, or autonomous agents.
• Strong technical understanding of cloud platforms, APIs, and AI frameworks.
• Experience with Oracle Cloud or Fusion applications highly preferred.
• Excellent leadership, communication, and stakeholder management skills.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and employee stock purchase plan.
• Flexible PTO and remote/hybrid work options.
• Professional development budget and tuition reimbursement.