Overview

Senior Fusion Support Analyst – Finance role at Arcos Dorados in Ciudad Autónoma de Buenos Aires, Argentina. Functional Support Analyst with technical expertise in Fusion ERP Suite, delivering exceptional customer service support. Responsibilities include tracking incidents, diagnosing, replicating, troubleshooting, and resolving complex and critical cases.

Responsibilities

• Provide tier-2/3 support for Oracle Fusion ERP Finance modules, ensuring high customer satisfaction.
• Track, prioritize, and manage incidents through the support lifecycle using service management tools.
• Diagnose and replicate customer issues in Fusion environments to identify root causes.
• Troubleshoot complex functional and technical problems in Finance modules (GL, AP, AR, etc.).
• Resolve critical cases promptly, escalating to Oracle or development teams when necessary.
• Collaborate with cross-functional teams to implement workarounds and permanent fixes.
• Maintain detailed documentation of issues, resolutions, and knowledge base articles.
• Monitor system performance and proactively identify potential Finance-related risks.

Qualifications

• 5+ years of experience in Oracle Fusion ERP support, with focus on Finance modules.
• Functional certification in Oracle Fusion Financials (e.g., OFSAA, FCM).
• Strong technical background in ERP troubleshooting and SQL/query analysis.
• Proven ability to handle complex incidents and replicate issues in test environments.
• Excellent problem-solving skills and customer service orientation.
• Fluency in English and Spanish; Portuguese a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and dental insurance coverage.
• Hybrid work model with flexible hours in Buenos Aires.
• Professional development with Oracle training and certifications.
• Meal discounts and employee perks at Arcos Dorados locations.