Overview

Senior Service Delivery Manager for Flexcube at Oracle in Bengaluru, Karnataka, India. Oversee end-to-end service delivery for Flexcube implementations, ensuring client satisfaction and operational excellence. Drive team performance to meet SLAs and deliver high-quality banking solutions.

Responsibilities

• Manage service delivery lifecycle for Flexcube projects, from onboarding to ongoing support.
• Ensure adherence to SLAs, KPIs, and contractual obligations for client accounts.
• Lead cross-functional teams including developers, analysts, and support staff.
• Monitor and report on service performance metrics and improvement initiatives.
• Collaborate with clients to understand requirements and resolve escalations.
• Drive continuous process improvements and best practices in Flexcube operations.
• Conduct resource planning, budgeting, and risk management for service portfolios.
• Mentor junior staff and foster a culture of accountability and innovation.

Qualifications

• 10+ years in IT service delivery, with 5+ years in Flexcube or core banking systems.
• Bachelor's degree in Computer Science, Engineering, or related field.
• Proven track record managing large-scale client accounts and SLAs.
• Strong leadership and stakeholder management skills.
• Expertise in Flexcube modules, configuration, and troubleshooting.
• Excellent communication and problem-solving abilities.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and wellness programs.
• Flexible work arrangements and hybrid model.
• Professional development and certification reimbursement.
• Generous paid time off and employee assistance programs.