Overview

Join Oracle’s Support Team as a Senior Support Engineer 1 for Oracle Exadata Cloud Services and make a real impact. Go beyond troubleshooting to become the trusted partner solving customers' toughest challenges with innovative post-sales solutions. Play a critical role in shaping how enterprises worldwide experience Oracle technology.

Responsibilities

• Provide expert technical support for Oracle Exadata Cloud Services, resolving complex customer issues efficiently.
• Troubleshoot and diagnose problems in cloud infrastructure, databases, and storage systems.
• Collaborate with customers to understand requirements and deliver tailored post-sales solutions.
• Champion customer needs internally, escalating issues and driving product improvements.
• Perform root cause analysis and implement preventive measures for recurring issues.
• Develop and maintain technical documentation, knowledge base articles, and support scripts.
• Mentor junior engineers and contribute to team knowledge sharing sessions.
• Monitor system performance and proactively identify potential issues in Exadata environments.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field; advanced degree preferred.
• 5+ years of experience in database administration or cloud support, with Oracle Exadata expertise.
• Deep knowledge of Oracle Database, Linux/Unix systems, and cloud computing concepts.
• Strong troubleshooting skills in high-availability, mission-critical environments.
• Excellent communication skills for technical and non-technical audiences.
• Oracle certifications (e.g., OCP, OCM) or Exadata-specific credentials highly desired.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) matching and employee stock purchase program.
• Flexible remote work options and generous PTO policy.
• Professional development stipend and access to Oracle University training.