Overview

Senior Systems Analyst - Support role focused on Oracle SaaS Fusion Finance applications in São Paulo, SP, Brazil. Provide expert-level support, troubleshooting, and optimization for financial modules to ensure seamless operations. Collaborate with cross-functional teams to deliver high-quality SaaS solutions and resolve complex issues efficiently.

Responsibilities

• Provide L3 support for Oracle Fusion Finance modules including GL, AP, AR, and FA.
• Troubleshoot and resolve production incidents, performing root cause analysis.
• Configure and customize SaaS environments to meet business requirements.
• Develop and maintain support documentation, scripts, and knowledge base articles.
• Collaborate with Oracle Support and product teams for issue escalation and resolution.
• Monitor system performance and implement proactive maintenance strategies.
• Conduct user training sessions and create support materials for end-users.
• Participate in release management and testing of new Fusion Finance features.

Qualifications

• 5+ years of experience in Oracle Fusion Finance support or implementation.
• Strong knowledge of Oracle SaaS Cloud architecture and Fusion Financials.
• Proficiency in SQL, BI Publisher, and OTBI reporting tools.
• Experience with incident management, change management, and ITIL processes.
• Excellent problem-solving skills and ability to work under pressure.
• Fluent in Portuguese and English; Spanish is a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Hybrid work model with flexible hours.
• Professional development with Oracle certification support.
• Generous PTO, parental leave, and wellness programs.