Overview

Support Technician 1 in Rutland, VT, handles moderately complex assignments requiring judgment to resolve problems and make routine recommendations. Follows standard practices with no instructions on routine work and general guidance on new tasks. Delivers exceptional customer service while managing multiple priorities in a team environment.

Responsibilities

• Provide first-line technical support for Oracle software and systems.
• Troubleshoot and resolve moderately complex customer issues.
• Follow standard procedures to diagnose and fix problems.
• Document support cases and resolutions accurately.
• Escalate complex issues to senior technicians when needed.
• Assist with routine system maintenance and updates.
• Respond to customer inquiries via phone, email, and chat.
• Collaborate with team members to improve support processes.

Qualifications

• Exceptional customer service and interpersonal skills.
• Strong written and verbal communication abilities.
• Ability to organize, prioritize, and multitask effectively.
• Proven team player with collaborative mindset.
• Strong attention to detail and problem-solving skills.
• Experience with Oracle products or similar technologies preferred.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings with company match.
• Paid time off and holiday pay.
• Professional development and Oracle training opportunities.