Company Overview

Oracle is a global leader in enterprise cloud computing, delivering innovative technologies that power modern businesses worldwide. With a comprehensive suite of cloud applications, platform services, and engineered systems, Oracle enables organizations to transform their operations and achieve unparalleled efficiency. Join us in Bengaluru to contribute to cutting-edge solutions that drive digital transformation.

Position Overview

As a Systems Analyst 1-Support in Oracle's FY27 Campus Hiring Pipeline, you will provide technical support for Oracle's enterprise software products, troubleshooting issues and ensuring optimal system performance for customers. This entry-level role offers hands-on experience in a dynamic support environment, ideal for recent graduates eager to launch their career in IT support and analysis. Note: This is a pipeline requisition for FY27 campus hiring; internal and external applicants are not accepted at this time.

Key Responsibilities

• Analyze customer-reported issues in Oracle enterprise applications and perform root cause analysis to resolve technical problems efficiently.
• Triage and prioritize support tickets using Oracle's support tools and methodologies to meet service level agreements (SLAs).
• Reproduce, document, and track software defects in collaboration with development teams for timely fixes.
• Provide first-line technical support via phone, email, and web portals, guiding customers through troubleshooting steps.
• Develop and maintain knowledge base articles, scripts, and diagnostic tools to enhance support processes.
• Monitor system performance and recommend optimizations to improve application reliability and user experience.
• Collaborate with global support teams to escalate complex issues and share best practices across regions.
• Conduct preliminary testing of patches and updates in controlled environments before customer deployment.
• Generate reports on support metrics, trends, and resolutions to support continuous process improvement.
• Participate in on-call rotations to ensure 24/7 coverage for critical customer incidents.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (graduating in FY27).
• Strong analytical and problem-solving skills with a logical approach to troubleshooting complex systems.
• Basic understanding of software development lifecycle, databases, and enterprise applications.
• Proficiency in at least one programming language such as Java, Python, or SQL.
• Excellent verbal and written communication skills in English for customer interactions.
• Ability to work in a fast-paced, shift-based environment including nights and weekends as needed.
• Familiarity with operating systems like Linux/Unix or Windows Server.
• Demonstrated teamwork and collaboration skills from academic projects or internships.

Preferred Qualifications

• Hands-on experience with Oracle products such as Oracle Database, Fusion Applications, or Cloud Infrastructure.
• Knowledge of ITIL framework or support ticketing systems like ServiceNow or Oracle SRM.
• Scripting experience in Perl, Bash, or PowerShell for automation tasks.
• Participation in hackathons, tech clubs, or relevant certifications (e.g., Oracle Cloud Foundations).
• Exposure to cloud computing concepts (AWS, Azure, or Oracle Cloud).

What We Offer

• Competitive salary and performance-based incentives aligned with industry standards.
• Comprehensive health insurance, including medical, dental, and wellness programs for employees and dependents.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development through Oracle University training, certifications, and mentorship programs.
• Employee stock purchase plan and retirement savings with company matching.
• Modern campus facilities with gym, cafeteria, recreational areas, and transportation support in Bengaluru.

About the Team

Our Bengaluru-based Support team is a diverse group of passionate engineers dedicated to delivering exceptional customer experiences for Oracle's global clientele. We foster a collaborative culture with regular knowledge-sharing sessions, innovation challenges, and career growth opportunities. Join a high-energy team that values learning, inclusivity, and making a real impact on enterprise technology.