Company Overview

Oracle Corporation is a global leader in enterprise cloud computing, delivering cutting-edge database software, cloud infrastructure, and innovative applications that power thousands of organizations worldwide.

With a commitment to innovation and customer success, Oracle helps businesses transform their operations through advanced technologies like AI, machine learning, and autonomous databases.

Our culture fosters collaboration, continuous learning, and excellence in everything we do.

Position Overview

Join Oracle as a Systems Analyst 1-Support, also known as an Advanced Services Engineer (ASE), where you will play a pivotal role in guiding customers through the implementation, management, and optimization of Oracle technologies.

In this entry-level support role, you will analyze complex systems, troubleshoot issues, and provide expert recommendations to ensure seamless adoption and performance of Oracle solutions.

Work with diverse customers across industries to deliver high-impact support, fostering long-term partnerships and driving business value through technical expertise.

This position offers an exciting opportunity to grow your career in a dynamic environment while making well-informed decisions that empower our customers' success.

Key Responsibilities

• Analyze customer systems and configurations to identify issues impacting Oracle product performance and functionality.
• Troubleshoot technical problems related to Oracle databases, cloud services, and applications through root cause analysis.
• Provide tier-1 support by responding to customer inquiries via phone, email, and remote sessions within established SLAs.
• Document support cases, resolutions, and knowledge articles to build a comprehensive knowledge base for the team.
• Collaborate with senior engineers and product teams to escalate and resolve complex technical challenges.
• Recommend best practices for Oracle technology implementation, upgrades, and ongoing management.
• Conduct system health checks and performance tuning to optimize customer environments.
• Assist customers in reproducing issues and gathering diagnostic data for efficient problem resolution.
• Deliver training sessions and guidance on Oracle tools, features, and troubleshooting methodologies.
• Monitor support metrics and contribute to continuous improvement initiatives for support processes.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1+ years of experience in IT support, systems analysis, or technical customer support roles.
• Strong understanding of relational databases, including SQL querying and basic administration.
• Proficiency in operating systems such as Linux, Unix, or Windows Server environments.
• Excellent problem-solving skills with a methodical approach to troubleshooting complex issues.
• Strong communication skills, both verbal and written, for interacting with technical and non-technical stakeholders.
• Ability to work in a fast-paced environment and manage multiple support cases simultaneously.
• Willingness to participate in on-call rotation for critical customer issues.

Preferred Qualifications

• Oracle certification such as Oracle Database Foundations or Oracle Cloud Infrastructure Foundations.
• Experience with Oracle Cloud services, including OCI, Autonomous Database, or Fusion Applications.
• Familiarity with scripting languages like Python, Bash, or PowerShell for automation tasks.
• Knowledge of networking fundamentals and enterprise monitoring tools.
• Prior exposure to CRM systems or ticketing tools like ServiceNow or Salesforce.

What We Offer

• Competitive base salary plus performance-based incentives and bonuses.
• Comprehensive health, dental, and vision insurance with low employee premiums.
• 401(k) retirement savings plan with generous company matching contributions.
• Flexible time off, including unlimited PTO and paid parental leave.
• Professional development stipend for certifications, training, and conferences.
• Remote work options with home office setup allowance and wellness programs.

About the Team

The Systems Analyst 1-Support team is a global group of passionate engineers dedicated to delivering exceptional customer experiences through proactive support and technical expertise.

We thrive in a collaborative culture where knowledge sharing, mentorship, and innovation are at the core of our daily operations.

Join a diverse team that values work-life balance and empowers you to grow into senior roles within Oracle's world-class support organization.