Overview

We are seeking an experienced Technical Account Manager specializing in Oracle Fusion ERP or HCM to join our team in Melbourne, Australia. With over 10 years of industry experience, you will ensure customer success, provide technical guidance, and act as a trusted advisor during clients' digital transformation journeys. This role demands deep expertise in ERP/HCM systems and exceptional client relationship management skills.

Responsibilities

• Manage key client accounts, fostering long-term relationships and driving customer success.
• Provide expert technical guidance on Oracle Fusion ERP and/or HCM implementations.
• Conduct regular business reviews to assess client needs and recommend optimizations.
• Collaborate with internal teams to resolve technical issues and escalate when necessary.
• Support clients throughout their digital transformation, from planning to go-live and beyond.
• Deliver training sessions and knowledge transfer to client teams on Fusion functionalities.
• Monitor system performance and proactively identify areas for improvement.
• Contribute to sales opportunities by demonstrating deep product expertise.

Qualifications

• 10+ years of experience in Oracle Fusion ERP or HCM, with functional expertise.
• Proven track record in technical account management or customer success roles.
• Strong understanding of ERP/HCM business processes and digital transformation.
• Excellent client-facing communication and relationship-building skills.
• Oracle certifications in Fusion ERP or HCM highly desirable.
• Ability to work in Melbourne, Australia; local candidates preferred.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible work arrangements with hybrid options in Melbourne.
• Comprehensive health and wellness benefits package.
• Professional development opportunities and Oracle certification support.
• Generous paid time off and work-life balance initiatives.