Overview

Oracle Customer Success Services (CSS) empowers organizations to maximize Oracle investments by transitioning to the cloud with confidence and value. We provide enterprise-grade, end-to-end managed cloud services across applications, middleware, database, and hardware. Join our team as a Technical Account Representative for OCI in Gurugram, leveraging industry-leading expertise to drive customer success.

Responsibilities

• Act as the primary technical liaison for OCI and ExaCS customers, ensuring optimal service delivery and operations.
• Proactively manage customer accounts, identifying risks and opportunities to enhance cloud adoption.
• Deliver technical guidance on Oracle Cloud Infrastructure (OCI) deployments, troubleshooting, and best practices.
• Collaborate with cross-functional teams to resolve complex technical issues and escalate as needed.
• Conduct regular business reviews, health checks, and performance optimizations for customer environments.
• Drive customer success metrics, including adoption, utilization, and satisfaction (CSAT) goals.
• Support migration and modernization initiatives from on-premises to OCI and ExaCS platforms.
• Develop and maintain strong customer relationships through expert advisory services.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field; advanced degree preferred.
• 5+ years of experience in service delivery, operations, or technical account management with Oracle products (OCI, ExaCS).
• Deep technical expertise in cloud infrastructure, databases, and middleware technologies.
• Proven track record of managing enterprise customer relationships and driving success outcomes.
• Strong problem-solving skills with hands-on experience in cloud troubleshooting and optimization.
• Excellent communication and presentation skills; ability to influence at executive levels.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and flexible working arrangements.
• Professional development programs and Oracle certification support.
• Employee stock purchase plan and retirement savings options.