Overview

Oracle is seeking Cloud Support Engineers to support OCI's growing Commercial Cloud Customers as Technical Analyst 2-Support in Bengaluru, Karnataka, India. In this role, you will provide technical support for cloud services, troubleshoot complex issues, and ensure high customer satisfaction. Join a dynamic team driving Oracle's cloud innovation and growth.

Responsibilities

• Provide technical support for OCI cloud services to commercial customers.
• Troubleshoot and resolve complex technical issues in a fast-paced environment.
• Analyze logs, metrics, and system performance to diagnose problems.
• Collaborate with engineering teams to escalate and resolve critical incidents.
• Document solutions, knowledge articles, and customer interactions.
• Monitor customer environments proactively to prevent service disruptions.
• Deliver exceptional customer service through phone, email, and chat.
• Participate in on-call rotations to support 24/7 global operations.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• 2+ years of experience in cloud support, IT operations, or systems administration.
• Strong knowledge of Linux/Unix systems and networking fundamentals.
• Experience with Oracle Cloud Infrastructure (OCI) or AWS/Azure preferred.
• Proficiency in scripting (Python, Bash) and automation tools.
• Excellent problem-solving skills and customer-facing communication.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance and wellness programs.
• Flexible work arrangements and hybrid model.
• Professional development with training and certifications.
• Generous paid time off and employee assistance programs.