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Technical Analyst 2-Support

Oracle

Customer Support and Service Jobs

Technical Analyst 2-Support

full-timePosted: Nov 10, 2025

Job Description

Overview

Oracle is seeking Cloud Support Engineers to support OCI's growing Commercial Cloud Customers as Technical Analyst 2-Support in Bengaluru, Karnataka, India. In this role, you will provide technical support for cloud services, troubleshoot complex issues, and ensure high customer satisfaction. Join a dynamic team driving Oracle's cloud innovation and growth.

Responsibilities

  • Provide technical support for OCI cloud services to commercial customers.
  • Troubleshoot and resolve complex technical issues in a fast-paced environment.
  • Analyze logs, metrics, and system performance to diagnose problems.
  • Collaborate with engineering teams to escalate and resolve critical incidents.
  • Document solutions, knowledge articles, and customer interactions.
  • Monitor customer environments proactively to prevent service disruptions.
  • Deliver exceptional customer service through phone, email, and chat.
  • Participate in on-call rotations to support 24/7 global operations.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 2+ years of experience in cloud support, IT operations, or systems administration.
  • Strong knowledge of Linux/Unix systems and networking fundamentals.
  • Experience with Oracle Cloud Infrastructure (OCI) or AWS/Azure preferred.
  • Proficiency in scripting (Python, Bash) and automation tools.
  • Excellent problem-solving skills and customer-facing communication.

Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive health insurance and wellness programs.
  • Flexible work arrangements and hybrid model.
  • Professional development with training and certifications.
  • Generous paid time off and employee assistance programs.

Locations

  • BENGALURU, KARNATAKA, IN

Salary

Skills Required

  • Problem Solvingintermediate
  • Communicationintermediate

Required Qualifications

  • Bachelor's degree (experience)
  • 3+ years experience (experience)

Preferred Qualifications

  • Master's degree (experience)
  • Enterprise experience (experience)

Responsibilities

  • Design and develop solutions
  • Collaborate with teams
  • Participate in code reviews
  • Troubleshoot issues
  • Document implementations

Benefits

  • general: Health Insurance
  • general: 401(k)
  • general: Stock Options
  • general: PTO

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Oracle logo

Technical Analyst 2-Support

Oracle

Customer Support and Service Jobs

Technical Analyst 2-Support

full-timePosted: Nov 10, 2025

Job Description

Overview

Oracle is seeking Cloud Support Engineers to support OCI's growing Commercial Cloud Customers as Technical Analyst 2-Support in Bengaluru, Karnataka, India. In this role, you will provide technical support for cloud services, troubleshoot complex issues, and ensure high customer satisfaction. Join a dynamic team driving Oracle's cloud innovation and growth.

Responsibilities

  • Provide technical support for OCI cloud services to commercial customers.
  • Troubleshoot and resolve complex technical issues in a fast-paced environment.
  • Analyze logs, metrics, and system performance to diagnose problems.
  • Collaborate with engineering teams to escalate and resolve critical incidents.
  • Document solutions, knowledge articles, and customer interactions.
  • Monitor customer environments proactively to prevent service disruptions.
  • Deliver exceptional customer service through phone, email, and chat.
  • Participate in on-call rotations to support 24/7 global operations.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 2+ years of experience in cloud support, IT operations, or systems administration.
  • Strong knowledge of Linux/Unix systems and networking fundamentals.
  • Experience with Oracle Cloud Infrastructure (OCI) or AWS/Azure preferred.
  • Proficiency in scripting (Python, Bash) and automation tools.
  • Excellent problem-solving skills and customer-facing communication.

Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive health insurance and wellness programs.
  • Flexible work arrangements and hybrid model.
  • Professional development with training and certifications.
  • Generous paid time off and employee assistance programs.

Locations

  • BENGALURU, KARNATAKA, IN

Salary

Skills Required

  • Problem Solvingintermediate
  • Communicationintermediate

Required Qualifications

  • Bachelor's degree (experience)
  • 3+ years experience (experience)

Preferred Qualifications

  • Master's degree (experience)
  • Enterprise experience (experience)

Responsibilities

  • Design and develop solutions
  • Collaborate with teams
  • Participate in code reviews
  • Troubleshoot issues
  • Document implementations

Benefits

  • general: Health Insurance
  • general: 401(k)
  • general: Stock Options
  • general: PTO

Target Your Resume for "Technical Analyst 2-Support" , Oracle

Get personalized recommendations to optimize your resume specifically for Technical Analyst 2-Support. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Technical Analyst 2-Support" , Oracle

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Answer 10 quick questions to check your fit for Technical Analyst 2-Support @ Oracle.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.