Company Overview

Oracle Corporation is a global leader in enterprise cloud computing, delivering innovative solutions that power modern businesses worldwide. With a commitment to innovation and customer success, Oracle helps organizations transform their operations through cutting-edge technologies in database, cloud services, and application development. Join us to be part of a dynamic team shaping the future of enterprise software.

Position Overview

As a Technical Analyst 3-Support (SuiteCloud) in our Makati, Metro Manila office, you will provide advanced technical support for Oracle's SuiteCloud platform, troubleshooting complex customer issues in a fast-paced environment. This role requires strong problem-solving skills and expertise in JavaScript, HTML/CSS, SQL, and integration/web services concepts to ensure seamless customer experiences. Ideal candidates thrive in collaborative settings, ready to tackle challenging support scenarios while contributing to product improvements.

Key Responsibilities

• Troubleshoot and resolve complex technical issues related to SuiteCloud platform for enterprise customers
• Analyze customer-reported problems using JavaScript, HTML/CSS, and SQL to identify root causes
• Develop and test custom scripts and solutions within SuiteCloud environments
• Collaborate with development teams to replicate issues and propose enhancements
• Provide detailed technical guidance and knowledge transfer to customers via support tickets and calls
• Monitor system performance and integration points using web services and APIs
• Document resolutions, workarounds, and best practices in the knowledge base
• Participate in on-call rotations to support critical customer incidents
• Conduct root cause analysis and contribute to preventive measures for recurring issues
• Mentor junior analysts on SuiteCloud troubleshooting techniques and tools

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years of experience in technical support or software troubleshooting
• Proficiency in JavaScript, HTML/CSS for front-end development and debugging
• Strong SQL skills for querying databases and analyzing data issues
• Familiarity with integration concepts, RESTful web services, and APIs
• Excellent problem-solving abilities in fast-paced, high-pressure environments
• Strong communication skills for interacting with global customers
• Ability to work independently and as part of a team in a 24/7 support model

Preferred Qualifications

• Experience with Oracle NetSuite or SuiteCloud platform
• Knowledge of SuiteScript and SuiteFlow for customizations
• Familiarity with cloud computing concepts and AWS services
• Certification in Oracle NetSuite or related technologies
• Experience with debugging tools like browser developer consoles and Postman

What We Offer

• Competitive salary and performance-based incentives
• Comprehensive health insurance coverage for employees and dependents
• Generous paid time off, including vacation and sick leave
• Professional development programs and certification reimbursements
• Flexible hybrid work arrangements in Makati office
• Employee stock purchase plan and retirement savings options

About the Team

Our SuiteCloud Support team in Makati is a diverse group of technical experts passionate about delivering exceptional customer support. We foster a collaborative culture with regular knowledge-sharing sessions and innovation challenges. Join us to grow your career while making a real impact on global customers relying on Oracle's cloud solutions.