Overview

As a Technical Support Analyst - Integration in Oracle's Support organization, you will deliver post-sales support and solutions to customers while advocating for their needs. Your role involves resolving non-technical inquiries and technical troubleshooting via phone and electronic channels for Electronic Support Services. Serve as the primary customer contact, facilitating relationships and assisting internal teams with escalated issues.

Responsibilities

• Resolve post-sales non-technical customer inquiries via phone, email, and electronic means.
• Troubleshoot technical issues related to Oracle Electronic Support Services.
• Act as primary point of contact for customer support needs.
• Facilitate strong customer relationships within the Support organization.
• Provide advice and assistance to internal Oracle employees on customer situations.
• Handle escalated issues and diverse customer scenarios effectively.
• Focus on integration-related support for Oracle products and services.
• Advocate for customer needs to improve support processes and outcomes.

Qualifications

• US Citizenship required (position available only to US Citizens).
• Strong technical knowledge of Oracle products and integration technologies.
• Excellent customer service and communication skills.
• Experience in technical support or troubleshooting environments.
• Ability to handle phone and electronic customer interactions proficiently.
• Proven problem-solving skills for complex customer issues.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Generous paid time off and flexible work arrangements.
• Professional development opportunities and career growth at Oracle.