About Gilead Sciences

Gilead Sciences is a global biopharmaceutical leader dedicated to creating a healthier world for all people. For over 35 years, Gilead has pioneered breakthroughs in treating HIV, viral hepatitis, COVID-19, cancer, and inflammatory diseases. Our innovative therapies have transformed lives, ensuring access to cutting-edge treatments worldwide. Headquartered in the U.S., Gilead operates across Europe, including a key hub in Amsterdam, Netherlands, where our teams drive commercial operations and supply chain excellence. We embody core values of Integrity, Teamwork, Excellence, Accountability, and Inclusion, fostering an environment where every employee contributes to bold ambitions in life sciences.

Role Overview

The Order Management Specialist position in our Amsterdam office is a pivotal role within the BENELUX Trade Operations team. This full-time opportunity is ideal for detail-oriented professionals passionate about order-to-cash processes in the pharmaceutical sector. You will ensure seamless order fulfillment for wholesalers, hospitals, and pharmacies, while upholding Good Distribution Practices (GDP) and regulatory standards. Join a dynamic team impacting patient access to Gilead's therapies for HIV, oncology, and inflammatory diseases, with opportunities for growth in a collaborative, high-impact setting.

Key Responsibilities

Order Management

Enter and process orders in our SAP system, following up to guarantee on-time, in-full deliveries to customers across the BENELUX region. Your precision ensures uninterrupted supply of critical medications.

Issue Resolution

Serve as the first point of contact for customer queries, returns, and complaints. Investigate product issues in collaboration with Gilead's Responsible Person, support regulatory recalls, and participate in GDP-focused meetings.

Master Data Management

Maintain accurate customer master data in SAP, coordinating new customer setups with Regulatory and Finance teams, including bonafide checks, credit limits, and pricing terms.

Cash Collection and AR

Proactively collect past-due balances, resolve payment issues, research AR discrepancies, and liaise with Financial Shared Services for month-end cash allocation. Support annual credit reviews.

Compliance and Documentation

Adhere to corporate policies, GDP requirements, and maintain detailed, up-to-date records in designated systems.

Qualifications & Requirements

To succeed, you need 4+ years of experience in distribution, supply chain, order, or customer management, with proven SAP proficiency and Microsoft Office expertise (Word, Excel, PowerPoint, Outlook). Fluency in Dutch and English is essential; French is a plus. Knowledge of GDP and the pharmaceutical industry is advantageous. The ideal candidate is detail-oriented, self-organized, independent within a compliance framework, and excels in communication and stakeholder collaboration. Embrace Gilead's core values to thrive in this structured yet dynamic role.

Benefits & Perks

Gilead offers a premium compensation package, including an estimated salary range of €45,000 - €65,000 annually, reflecting biopharmaceutical sector rates in Amsterdam with a buffer for top talent. Enjoy comprehensive health insurance, retirement savings plans, generous paid time off, and family-friendly policies. Our Amsterdam office provides modern facilities, flexible working options, and wellness programs. As part of a global leader, benefit from employee stock purchase plans, tuition reimbursement, and access to cutting-edge therapies shaping HIV treatment, oncology advancements, and inflammatory disease solutions.

Career Growth

At Gilead, career progression is a priority. This role offers pathways into broader supply chain leadership, regulatory affairs, or commercial operations. We invest in your development through targeted training, mentorship from People Leaders, and cross-functional projects. Many specialists advance to senior roles, leveraging Gilead's commitment to employee empowerment and inclusion. Build a lasting career while contributing to therapies that save lives.

Why Join Gilead

Joining Gilead means aligning with a mission-driven company fighting the world's biggest health challenges. In Amsterdam, you'll collaborate with diverse teams on high-stakes operations supporting HIV, oncology, and inflammatory disease portfolios. Experience a culture of excellence, where your work directly impacts global health. We prioritize equal employment opportunity, diversity, and an empowering environment that values every voice. Make a difference—apply today and help create possible, together.

Role FAQs

Is prior pharmaceutical experience required?

No, but experience in distribution/supply chain and knowledge of GDP/pharma industry is advantageous.

What languages are needed?

Fluent Dutch and English; French preferred for BENELUX operations.

Is this a remote role?

Based in our Amsterdam office, with potential flexible arrangements.

What is the employment type?

Full-time permanent position.

How does Gilead support professional development?

Through training, mentorship, and clear career paths in a values-driven culture.