Order Specialist at Masco Corporation in Troutman, NC

About Masco Corporation

Masco Corporation is a leading global provider of home improvement and repair products, operating through innovative brands and dedicated support services. Masco Support Services, a key division, focuses on customer-centric solutions, leveraging analytics, insights, and project execution to serve multiple retailers. With a commitment to diversity, inclusion, and professional growth, Masco fosters an environment where every voice contributes to better teams and solutions. Located in Troutman, North Carolina, this on-site role offers stability in a manufacturing-forward workplace.

Job Summary

As an Order Specialist at Masco Support Services, you'll be the backbone of merchandising logistics and customer fulfillment. This full-time, on-site position (Monday-Friday) in Troutman, NC, involves overseeing the complete customer order lifecycle, from entry to delivery. Coordinate with internal teams, manage inventory, provide top-tier customer service, and handle physical tasks like order picking. Ideal for detail-oriented professionals with 4+ years in fast-paced customer service, offering competitive pay estimated at $52,000-$65,000 annually, plus bonuses and comprehensive benefits.

Key Responsibilities

Order Lifecycle Management

Oversee the entire customer order process: enter, edit, track orders; handle additions, address changes, duplications, fulfillments, and cancellations to ensure accuracy and timeliness.

Merchandising Logistics

Build itemized picklists for crates, kits, and shipping materials. Coordinate pickups and deliveries. Monitor consumables, components, and fixtures inventory; request reorders and track fulfillment metrics.

Customer Service Excellence

Serve as the primary liaison and point of contact for customers via email, phone, and chat. Support new product launches, sales samples, and inventory oversight. Assist with picking, staging, and fulfillment as needed.

Skills & Qualifications

Required Skills

• High school diploma or equivalent
• 4+ years customer service in fast-paced settings
• Advanced Microsoft Suite and computer skills
• Excellent communication (written/verbal) across all organizational levels
• Tact, patience, flexibility, and proactive problem-solving

Preferred Qualifications

• SAP, online sales management, or Warehouse Management System experience
• Project management background
• Ability to embrace diversity and challenge status quo constructively

Physical Requirements

This role requires on-site presence in a manufacturing environment. Lift up to 30 lbs, operate pallet jacks/forklifts, stand/walk/stoop for extended periods, and follow safety protocols on the plant floor.

Benefits & Perks

Masco Corporation values its employees with a robust package:

• Competitive salary + bonus-earning potential
• Paid Time-Off and company-paid holidays
• Comprehensive healthcare: medical, dental, vision
• 401K savings plan with company match
• Tuition assistance program
• Profit sharing eligibility

Join a culture prioritizing diversity, career development, and work-life balance in Troutman, NC.

FAQ

Q: Is this a remote role? A: No, this is an on-site position Monday-Friday at Masco's Troutman, NC facility.

Q: What experience is required? A: 4+ years in fast-paced customer service; SAP/WMS preferred.

Q: What is the estimated salary? A: Approximately $52,000 - $65,000 USD yearly, based on market data for similar roles in North Carolina (with 5-10% buffer).

Q: Are there physical demands? A: Yes, including lifting 30 lbs, operating equipment, and plant floor work.

Q: How does Masco support career growth? A: Through tuition assistance, professional development, and a diverse, inclusive culture.

Ready to elevate your career? Apply for Order Specialist at Masco Corporation today! Keywords: Masco jobs, order management careers, logistics specialist NC, customer service manufacturing.