Account Manager Careers at Otis Edinburgh

Are you a results-oriented and customer-focused professional with a passion for building long-term relationships? Otis, the world’s leading elevator and escalator manufacturing, installation, and service company, is seeking a dynamic Account Manager to join our team in Edinburgh, Scotland. In this role, you will be responsible for managing a portfolio of service accounts, working proactively with customers to enhance our value proposition, reduce cancellations, and drive service sales. If you have a strong business acumen, excellent interpersonal skills, and a proven track record in sales or account management, we encourage you to apply!

Role Overview

As an Account Manager at Otis, you will be the primary point of contact for our valued customers in the Edinburgh area. You will play a crucial role in ensuring customer satisfaction, maximizing contract retention, and identifying opportunities to upsell and cross-sell our comprehensive range of services. Your ability to build strong relationships, understand customer needs, and deliver tailored solutions will be key to your success.

This role requires a proactive and strategic approach to account management. You will be responsible for developing and executing account plans, conducting regular business reviews, and collaborating with internal teams to deliver exceptional service. You will also be expected to stay up-to-date on industry trends, competitor activities, and Otis’s latest offerings.

Day in the Life of an Account Manager

Here’s a glimpse into a typical day for an Account Manager at Otis Edinburgh:

• Morning: Start your day by reviewing your calendar and prioritizing tasks. Check your email and respond to any urgent customer inquiries. Prepare for upcoming customer meetings or presentations.
• Mid-day: Conduct customer meetings to discuss service performance, address any concerns, and identify opportunities for improvement. Present proposals for service upgrades or new contracts.
• Afternoon: Collaborate with internal teams, such as service technicians and sales representatives, to ensure seamless service delivery. Follow up on outstanding leads and prepare reports on account performance.
• Late Afternoon: Update CRM system with customer interactions and sales activities. Plan for the next day’s activities and prioritize tasks.

No two days are exactly alike in this role, as you will be constantly adapting to the needs of your customers and the demands of the business. However, your core focus will always be on building relationships, delivering value, and driving growth.

Why Otis Edinburgh, Stuart House, Eskmills, Station Road, Musselburgh, Edinburgh, EH21 7PB, UK.

Working as an Account Manager at Otis Edinburgh offers a unique opportunity to contribute to the success of a global leader in the elevator and escalator industry. Edinburgh is a vibrant and historic city with a thriving business community. Our office is located in a convenient location with easy access to public transportation.

Otis is committed to providing its employees with a supportive and inclusive work environment. We offer a comprehensive training program, opportunities for professional development, and a competitive compensation and benefits package. We also recognize the importance of work-life balance and offer flexible working arrangements to help our employees achieve their personal and professional goals.

Career Path at Otis

Otis is committed to providing its employees with opportunities for growth and advancement. As an Account Manager, you will have the opportunity to develop your skills and expertise in sales, customer relationship management, and business development. With proven performance, you may be able to advance to roles such as Senior Account Manager, Sales Manager, or other leadership positions within the company.

Otis also offers a variety of training programs and development opportunities to help its employees enhance their skills and knowledge. These programs include technical training, sales training, leadership development, and more. We are committed to investing in our employees and helping them reach their full potential.

Salary & Benefits

Otis offers a competitive salary and benefits package to its employees. The salary range for this position is £45,000 to £65,000 per year, depending on experience and qualifications. In addition to salary, Otis offers a comprehensive benefits package that includes:

• Company car or car allowance
• Performance-based incentives
• Health insurance
• Dental insurance
• Vision insurance
• Pension plan
• Life insurance
• Disability benefits
• Paid time off
• Holiday pay

Otis is committed to providing its employees with a comprehensive and competitive compensation and benefits package.

Safety Culture

Safety is a core value at Otis. We are committed to providing a safe and healthy work environment for our employees and customers. We have a comprehensive safety program that includes training, policies, and procedures. We also conduct regular safety audits and inspections to ensure compliance with safety regulations.

We encourage our employees to report any safety hazards or concerns. We also provide our employees with the necessary safety equipment and training to perform their jobs safely. We are committed to continuous improvement in our safety performance.

How to Apply

If you are interested in applying for this position, please submit your resume and cover letter through our online application portal. We encourage you to highlight your relevant skills and experience in your application. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

FAQ

1. What are the key responsibilities of an Account Manager?

   The key responsibilities include managing service accounts, building customer relationships, reducing cancellations, increasing service sales, and promoting Otis One subscriptions.

2. What qualifications are required for this position?

   A business or technical degree, 3 years of prior work experience, experience in technical service agreement sales, strong customer and service orientation, and excellent interpersonal skills are required.

3. What are the benefits of working at Otis?

   Otis offers a competitive salary package, car allowance, incentive scheme, intensive training, work-life integration, and flexible working hours.

4. What is the salary range for this position?

   The salary range is £45,000 to £65,000 per year, depending on experience and qualifications.

5. What is the location of the job?

   The job is located at Otis Edinburgh, Stuart House, Eskmills, Station Road, Musselburgh, Edinburgh, EH21 7PB, UK.

6. What is the company culture like at Otis?

   Otis is committed to a diverse, global team with a legacy of innovation. The company values safety and provides a supportive and inclusive work environment.

7. What opportunities are there for career advancement at Otis?

   Otis offers opportunities for growth and advancement to roles such as Senior Account Manager, Sales Manager, or other leadership positions.

8. Is remote work an option for this position?

   Yes, Otis offers flexible working hours with the possibility of remote work.

9. What type of training will I receive at Otis?

   You will receive intensive training in the areas of technology, processes, and soft skills.

10. How does Otis support work-life integration?

    Otis supports work-life integration by allowing space for both work and personal life, offering flexible working hours and remote work options.