Assistance Service Operation Manager Careers at Otis - Bangkok, Thailand | Apply Now!
Otis
Assistance Service Operation Manager Careers at Otis - Bangkok, Thailand | Apply Now!
Job Description
Assistance Service Operation Manager – Bangkok, Thailand
Are you a seasoned service professional with a passion for leading teams and driving operational excellence? Otis Elevator Company (Thailand) Limited is seeking a highly motivated and experienced Assistance Service Operation Manager to join our dynamic team in Bangkok. In this role, you will be responsible for overseeing the daily operations of our service center, ensuring efficient service delivery, and maintaining high levels of customer satisfaction.
Role Overview
As the Assistance Service Operation Manager, you will play a crucial role in managing the service operations in Bangkok. You will be responsible for supervising a team of service technicians, ensuring they adhere to company procedures, and providing technical support to resolve complex issues. Your focus will be on maintaining an effective service system, preparing reports, and ensuring compliance with all service center regulations. You will also be responsible for managing the service facility to achieve target revenue generation and monitoring service inquiries to meet client requirements.
A Day in the Life
Here’s a glimpse into what a typical day might look like for you:
- Morning: Start your day by reviewing daily logs and service reports from technicians to identify any urgent issues or trends. Conduct a team briefing to discuss priorities and assign tasks.
- Mid-day: Monitor service inquiries and ensure that technicians are responding promptly and effectively to client needs. Provide technical support and guidance to technicians as needed.
- Afternoon: Prepare reports on service department performance and submit them to the Service Operation Manager. Ensure compliance with all service center regulations and company procedures.
- Evening: Manage the service facility to achieve target revenue generation. Review performance metrics and identify areas for improvement.
Why Otis Elevator Company (Thailand) Limited, No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, 10250, Bangkok
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. With a presence in over 200 countries and territories, we move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide. Joining Otis means becoming part of a global team committed to innovation, safety, and customer satisfaction.
At Otis Elevator Company (Thailand) Limited, you’ll find:
- A supportive and inclusive work environment
- Opportunities for professional development and advancement
- A chance to work on challenging and impactful projects
- Competitive compensation and benefits
Career Path at Otis
Otis is committed to providing employees with opportunities for growth and advancement. As an Assistance Service Operation Manager, you can advance your career by taking on roles such as Service Operation Manager, Regional Service Manager, or even leadership positions within the company. We offer training and development programs to help you acquire the skills and knowledge needed to reach your full potential.
Salary & Benefits
The salary range for this position is between THB 800,000 and THB 1,200,000 per year, commensurate with experience and qualifications. In addition to a competitive salary, Otis offers a comprehensive benefits package, including:
- Health insurance
- Paid time off
- Retirement savings plan
- Life insurance
- Disability coverage
- Employee assistance program
- Employee discount program
Safety Culture
Safety is a top priority at Otis. We are committed to providing a safe and healthy work environment for all employees. We have implemented comprehensive safety programs and procedures to prevent accidents and injuries. We also provide ongoing safety training to ensure that our employees are equipped to work safely and responsibly.
How to Apply
If you are a highly motivated and experienced service professional looking for a challenging and rewarding opportunity, we encourage you to apply for the Assistance Service Operation Manager position at Otis Elevator Company (Thailand) Limited. To apply, please submit your resume and cover letter through our online application portal.
FAQ
- What are the key responsibilities of an Assistance Service Operation Manager?
The key responsibilities include maintaining an effective service system, preparing reports, ensuring compliance with regulations, managing the service facility, and monitoring service inquiries.
- What qualifications are required for this position?
A university degree in business or engineering, at least 5 years of experience in a managerial role in the elevator and escalator industry, and strong leadership and communication skills are required.
- What is the salary range for this position?
The salary range is between THB 800,000 and THB 1,200,000 per year.
- What benefits does Otis offer?
Otis offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, life insurance, and disability coverage.
- What opportunities are there for career advancement at Otis?
Otis offers opportunities for growth and advancement to positions such as Service Operation Manager, Regional Service Manager, or leadership roles.
- What is the safety culture like at Otis?
Safety is a top priority at Otis. We have comprehensive safety programs and procedures to prevent accidents and injuries.
- How do I apply for this position?
Submit your resume and cover letter through our online application portal.
- What is the work environment like at Otis?
Otis offers a supportive and inclusive work environment where your contributions are valued and recognized.
- What kind of training and development opportunities does Otis offer?
Otis offers training and development programs to help you acquire the skills and knowledge needed to reach your full potential.
- What is the company culture like at Otis?
Otis is a diverse, trusted, and caring community where your contributions are valued. The skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
Locations
- Bangkok, Thailand
Salary
800,000 - 1,200,000 THB / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Supervisionintermediate
- Staffingintermediate
- Customer Serviceintermediate
- Strategic Planningintermediate
- Electronics Troubleshootingintermediate
- Technical Leadershipintermediate
- Technical Understandingintermediate
- Equipment Maintenanceintermediate
- Teamworkintermediate
- Job Knowledgeintermediate
- Elevator Maintenanceintermediate
- Escalator Maintenanceintermediate
- Service Managementintermediate
- Client Relationship Managementintermediate
- Operations Managementintermediate
- Budget Managementintermediate
- Quality Controlintermediate
- Risk Managementintermediate
Required Qualifications
- University graduate in business, engineering (electrical or mechanical), or equivalent field. (experience)
- Minimum of 5 years of experience in a managerial role within the elevator and escalator industry. (experience)
- Proven leadership skills with the ability to motivate and manage a team effectively. (experience)
- Excellent communication and interpersonal skills for effective collaboration with team members and clients. (experience)
- Proficiency in English, both written and spoken. (experience)
- Strong understanding of elevator and escalator systems, maintenance procedures, and industry regulations. (experience)
- Ability to analyze data, identify trends, and make data-driven decisions to improve service operations. (experience)
- Demonstrated ability to manage budgets, control costs, and maximize revenue generation. (experience)
- Experience in implementing and enforcing safety protocols and ensuring compliance with safety standards. (experience)
- Proficient in using computer software and systems for data analysis, reporting, and communication. (experience)
Responsibilities
- Maintain an effective customer service system in the Service Center to ensure efficient operations during working hours.
- Collect and maintain daily logs and service reports from technicians to gather information on faulty products and systems for necessary action.
- Prepare accurate and error-free reports regarding the service department and submit them to the Service Operation Manager as per company policy.
- Ensure compliance with all service center staff regulations to promote effective company operations.
- Administer and perform all activities in line with company procedures regarding the service department.
- Assist team members in adhering to established dress code, punctuality, and cleanliness standards as per company directives in the service facility.
- Manage the service facility to achieve target revenue generation by efficiently maintaining the service department.
- Monitor all service inquiries and procedures to ensure completion of all client requirements.
- Administer checklists, service requests, contracts, instructions, warranties, and schedules to ensure service personnel comply with established service procedures.
- Provide technical support and guidance to service technicians to resolve complex issues and improve their skills.
- Develop and implement strategies to improve service quality, reduce response times, and enhance customer satisfaction.
- Conduct regular performance evaluations of service technicians and provide feedback and coaching to improve their performance.
- Manage inventory levels of spare parts and supplies to ensure availability for service repairs and maintenance.
- Coordinate with other departments, such as sales and engineering, to ensure seamless service delivery and customer satisfaction.
Benefits
- general: Competitive salary commensurate with experience and qualifications.
- general: Comprehensive health insurance plan covering medical, dental, and vision care.
- general: Generous paid time off, including vacation days, sick leave, and holidays.
- general: Retirement savings plan with company match to help you secure your financial future.
- general: Life insurance and disability coverage to protect you and your family.
- general: Opportunities for professional development and training to enhance your skills and advance your career.
- general: Employee assistance program providing confidential counseling and support services.
- general: Employee discount program offering discounts on various products and services.
- general: Performance-based bonuses and incentives to reward your contributions to the company's success.
- general: Relocation assistance may be available for qualified candidates.
- general: A supportive and inclusive work environment where your contributions are valued and recognized.
- general: Opportunities to work on challenging and impactful projects that make a difference in the lives of others.
- general: Company car or allowance
- general: Free lunch
Tags & Categories
Answer 10 quick questions to check your fit for Assistance Service Operation Manager Careers at Otis - Bangkok, Thailand | Apply Now! @ Otis.
Related Books and Jobs
Assistance Service Operation Manager Careers at Otis - Bangkok, Thailand | Apply Now!
Otis
Assistance Service Operation Manager Careers at Otis - Bangkok, Thailand | Apply Now!
Job Description
Assistance Service Operation Manager – Bangkok, Thailand
Are you a seasoned service professional with a passion for leading teams and driving operational excellence? Otis Elevator Company (Thailand) Limited is seeking a highly motivated and experienced Assistance Service Operation Manager to join our dynamic team in Bangkok. In this role, you will be responsible for overseeing the daily operations of our service center, ensuring efficient service delivery, and maintaining high levels of customer satisfaction.
Role Overview
As the Assistance Service Operation Manager, you will play a crucial role in managing the service operations in Bangkok. You will be responsible for supervising a team of service technicians, ensuring they adhere to company procedures, and providing technical support to resolve complex issues. Your focus will be on maintaining an effective service system, preparing reports, and ensuring compliance with all service center regulations. You will also be responsible for managing the service facility to achieve target revenue generation and monitoring service inquiries to meet client requirements.
A Day in the Life
Here’s a glimpse into what a typical day might look like for you:
- Morning: Start your day by reviewing daily logs and service reports from technicians to identify any urgent issues or trends. Conduct a team briefing to discuss priorities and assign tasks.
- Mid-day: Monitor service inquiries and ensure that technicians are responding promptly and effectively to client needs. Provide technical support and guidance to technicians as needed.
- Afternoon: Prepare reports on service department performance and submit them to the Service Operation Manager. Ensure compliance with all service center regulations and company procedures.
- Evening: Manage the service facility to achieve target revenue generation. Review performance metrics and identify areas for improvement.
Why Otis Elevator Company (Thailand) Limited, No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, 10250, Bangkok
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. With a presence in over 200 countries and territories, we move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide. Joining Otis means becoming part of a global team committed to innovation, safety, and customer satisfaction.
At Otis Elevator Company (Thailand) Limited, you’ll find:
- A supportive and inclusive work environment
- Opportunities for professional development and advancement
- A chance to work on challenging and impactful projects
- Competitive compensation and benefits
Career Path at Otis
Otis is committed to providing employees with opportunities for growth and advancement. As an Assistance Service Operation Manager, you can advance your career by taking on roles such as Service Operation Manager, Regional Service Manager, or even leadership positions within the company. We offer training and development programs to help you acquire the skills and knowledge needed to reach your full potential.
Salary & Benefits
The salary range for this position is between THB 800,000 and THB 1,200,000 per year, commensurate with experience and qualifications. In addition to a competitive salary, Otis offers a comprehensive benefits package, including:
- Health insurance
- Paid time off
- Retirement savings plan
- Life insurance
- Disability coverage
- Employee assistance program
- Employee discount program
Safety Culture
Safety is a top priority at Otis. We are committed to providing a safe and healthy work environment for all employees. We have implemented comprehensive safety programs and procedures to prevent accidents and injuries. We also provide ongoing safety training to ensure that our employees are equipped to work safely and responsibly.
How to Apply
If you are a highly motivated and experienced service professional looking for a challenging and rewarding opportunity, we encourage you to apply for the Assistance Service Operation Manager position at Otis Elevator Company (Thailand) Limited. To apply, please submit your resume and cover letter through our online application portal.
FAQ
- What are the key responsibilities of an Assistance Service Operation Manager?
The key responsibilities include maintaining an effective service system, preparing reports, ensuring compliance with regulations, managing the service facility, and monitoring service inquiries.
- What qualifications are required for this position?
A university degree in business or engineering, at least 5 years of experience in a managerial role in the elevator and escalator industry, and strong leadership and communication skills are required.
- What is the salary range for this position?
The salary range is between THB 800,000 and THB 1,200,000 per year.
- What benefits does Otis offer?
Otis offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, life insurance, and disability coverage.
- What opportunities are there for career advancement at Otis?
Otis offers opportunities for growth and advancement to positions such as Service Operation Manager, Regional Service Manager, or leadership roles.
- What is the safety culture like at Otis?
Safety is a top priority at Otis. We have comprehensive safety programs and procedures to prevent accidents and injuries.
- How do I apply for this position?
Submit your resume and cover letter through our online application portal.
- What is the work environment like at Otis?
Otis offers a supportive and inclusive work environment where your contributions are valued and recognized.
- What kind of training and development opportunities does Otis offer?
Otis offers training and development programs to help you acquire the skills and knowledge needed to reach your full potential.
- What is the company culture like at Otis?
Otis is a diverse, trusted, and caring community where your contributions are valued. The skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
Locations
- Bangkok, Thailand
Salary
800,000 - 1,200,000 THB / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Supervisionintermediate
- Staffingintermediate
- Customer Serviceintermediate
- Strategic Planningintermediate
- Electronics Troubleshootingintermediate
- Technical Leadershipintermediate
- Technical Understandingintermediate
- Equipment Maintenanceintermediate
- Teamworkintermediate
- Job Knowledgeintermediate
- Elevator Maintenanceintermediate
- Escalator Maintenanceintermediate
- Service Managementintermediate
- Client Relationship Managementintermediate
- Operations Managementintermediate
- Budget Managementintermediate
- Quality Controlintermediate
- Risk Managementintermediate
Required Qualifications
- University graduate in business, engineering (electrical or mechanical), or equivalent field. (experience)
- Minimum of 5 years of experience in a managerial role within the elevator and escalator industry. (experience)
- Proven leadership skills with the ability to motivate and manage a team effectively. (experience)
- Excellent communication and interpersonal skills for effective collaboration with team members and clients. (experience)
- Proficiency in English, both written and spoken. (experience)
- Strong understanding of elevator and escalator systems, maintenance procedures, and industry regulations. (experience)
- Ability to analyze data, identify trends, and make data-driven decisions to improve service operations. (experience)
- Demonstrated ability to manage budgets, control costs, and maximize revenue generation. (experience)
- Experience in implementing and enforcing safety protocols and ensuring compliance with safety standards. (experience)
- Proficient in using computer software and systems for data analysis, reporting, and communication. (experience)
Responsibilities
- Maintain an effective customer service system in the Service Center to ensure efficient operations during working hours.
- Collect and maintain daily logs and service reports from technicians to gather information on faulty products and systems for necessary action.
- Prepare accurate and error-free reports regarding the service department and submit them to the Service Operation Manager as per company policy.
- Ensure compliance with all service center staff regulations to promote effective company operations.
- Administer and perform all activities in line with company procedures regarding the service department.
- Assist team members in adhering to established dress code, punctuality, and cleanliness standards as per company directives in the service facility.
- Manage the service facility to achieve target revenue generation by efficiently maintaining the service department.
- Monitor all service inquiries and procedures to ensure completion of all client requirements.
- Administer checklists, service requests, contracts, instructions, warranties, and schedules to ensure service personnel comply with established service procedures.
- Provide technical support and guidance to service technicians to resolve complex issues and improve their skills.
- Develop and implement strategies to improve service quality, reduce response times, and enhance customer satisfaction.
- Conduct regular performance evaluations of service technicians and provide feedback and coaching to improve their performance.
- Manage inventory levels of spare parts and supplies to ensure availability for service repairs and maintenance.
- Coordinate with other departments, such as sales and engineering, to ensure seamless service delivery and customer satisfaction.
Benefits
- general: Competitive salary commensurate with experience and qualifications.
- general: Comprehensive health insurance plan covering medical, dental, and vision care.
- general: Generous paid time off, including vacation days, sick leave, and holidays.
- general: Retirement savings plan with company match to help you secure your financial future.
- general: Life insurance and disability coverage to protect you and your family.
- general: Opportunities for professional development and training to enhance your skills and advance your career.
- general: Employee assistance program providing confidential counseling and support services.
- general: Employee discount program offering discounts on various products and services.
- general: Performance-based bonuses and incentives to reward your contributions to the company's success.
- general: Relocation assistance may be available for qualified candidates.
- general: A supportive and inclusive work environment where your contributions are valued and recognized.
- general: Opportunities to work on challenging and impactful projects that make a difference in the lives of others.
- general: Company car or allowance
- general: Free lunch
Tags & Categories
Answer 10 quick questions to check your fit for Assistance Service Operation Manager Careers at Otis - Bangkok, Thailand | Apply Now! @ Otis.
Related Books and Jobs