Assistant Manager Service - Otis, Mumbai

Role Overview

The Assistant Manager Service at Otis in Mumbai is a pivotal role, responsible for overseeing the efficient and safe maintenance and repair of elevators and escalators. This position requires a blend of technical expertise, leadership skills, and customer service acumen. The Assistant Manager is tasked with coordinating service teams, managing customer relationships, ensuring adherence to safety standards, and driving operational excellence within the assigned territory. Located in the bustling business district of Malad, Mumbai, this role offers a challenging and rewarding opportunity to contribute to the smooth functioning of one of the world's leading elevator and escalator companies.

This role demands a proactive individual who can effectively manage both people and processes. From allocating manpower based on daily service requests to conducting regular equipment surveys and safety audits, the Assistant Manager is at the forefront of ensuring Otis's commitment to quality and safety. Furthermore, the role involves interacting with clients, negotiating contracts, and driving business growth through effective service delivery and customer satisfaction.

A Day in the Life of an Assistant Manager Service

A typical day for an Assistant Manager Service at Otis in Mumbai is dynamic and varied. It begins with reviewing the previous day's performance and planning the daily schedule for the service teams. This involves analyzing callback data, prioritizing service requests, and allocating manpower accordingly. Throughout the day, the Assistant Manager will:

• Coordinate with Service Teams: Providing guidance and support to ensure efficient and effective service delivery.
• Conduct Equipment Surveys: Performing annual surveys of elevators and escalators to identify maintenance needs and plan preventive measures.
• Manage Customer Relationships: Meeting with clients to address concerns, negotiate contracts, and ensure satisfaction.
• Ensure Safety Compliance: Conducting toolbox talks and safety audits to promote a safe working environment.
• Review Performance Reports: Analyzing monthly and quarterly reports to identify areas for improvement and implement corrective actions.
• Handle Escalations: Addressing complex technical issues and customer complaints in a timely and effective manner.
• Monitor Financial Performance: Following up on invoices and payments to ensure revenue collection targets are met.

The Assistant Manager also plays a key role in incident investigation and reporting, ensuring that all incidents are thoroughly investigated and appropriate corrective actions are taken. This role requires a strong commitment to safety and a proactive approach to identifying and mitigating potential hazards.

Why Wester Region - 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, India?

Located in the heart of Mumbai's bustling business district, the Wester Region office at Magnus Tower offers a dynamic and vibrant work environment. Mumbai, as the financial capital of India, provides unparalleled opportunities for career growth and professional development. The city's diverse culture, thriving economy, and excellent connectivity make it an ideal location for professionals seeking to advance their careers in the elevator and escalator industry.

• Strategic Location: Situated in a key commercial hub, providing easy access to clients and business partners.
• Career Opportunities: Mumbai's thriving economy offers ample opportunities for career advancement.
• Diverse Culture: Experience the rich cultural diversity of Mumbai, with its vibrant arts scene, culinary delights, and historical landmarks.
• Excellent Connectivity: Well-connected by road, rail, and air, making it easy to travel within the city and beyond.
• Professional Growth: Access to industry events, training programs, and networking opportunities.

Career Path at Otis

Otis is committed to fostering the professional growth and development of its employees. The Assistant Manager Service role serves as a stepping stone to various leadership positions within the organization. Potential career paths include:

• Service Manager: Overseeing a larger team of service technicians and managing service operations across a wider territory.
• Project Manager: Leading elevator and escalator installation or modernization projects, managing budgets, and ensuring timely completion.
• Sales Manager: Developing and implementing sales strategies to drive business growth and expand the customer base.
• Regional Manager: Overseeing all service operations within a specific region, managing multiple teams, and driving performance.
• Technical Specialist: Providing technical expertise and support to service teams, troubleshooting complex issues, and developing training programs.

Otis provides extensive training and development programs to equip employees with the skills and knowledge needed to excel in their roles and advance their careers. These programs include technical training, leadership development, and customer service skills training.

Salary & Benefits

The Assistant Manager Service position at Otis in Mumbai offers a competitive salary package, commensurate with experience and qualifications. The salary range is typically between INR 800,000 to INR 1,400,000 per year. In addition to the base salary, Otis provides a comprehensive benefits package, including:

• Health Insurance: Comprehensive medical, dental, and vision coverage for employees and their families.
• Paid Time Off: Generous vacation, sick leave, and holiday benefits.
• Retirement Savings Plan: Company-matched retirement savings plan to help employees save for the future.
• Life Insurance: Life insurance and disability benefits to protect employees and their families.
• Employee Assistance Program: Access to counseling and support services for employees and their families.
• Tuition Reimbursement: Tuition reimbursement for professional development courses and certifications.
• Employee Stock Purchase Plan: Opportunity to purchase Otis stock at a discounted price.
• Wellness Programs: Wellness programs and resources to promote employee health and well-being.

Safety Culture at Otis

Safety is a core value at Otis, and the company is committed to providing a safe working environment for all employees. The Assistant Manager Service plays a crucial role in promoting a safety culture within their team and ensuring compliance with all safety regulations and procedures. This includes:

• Conducting Safety Audits: Regularly conducting safety audits to identify potential hazards and ensure compliance with safety standards.
• Providing Safety Training: Conducting toolbox talks and safety training sessions to reinforce safe work practices.
• Investigating Incidents: Thoroughly investigating all incidents and implementing corrective actions to prevent recurrence.
• Promoting Safety Awareness: Encouraging employees to report potential hazards and participate in safety initiatives.
• Ensuring Compliance: Ensuring compliance with all applicable safety regulations and procedures.

Otis invests heavily in safety training and equipment to ensure that employees have the knowledge and resources needed to work safely. The company also has a robust safety management system in place to monitor and improve safety performance.

How to Apply

To apply for the Assistant Manager Service position at Otis in Mumbai, please submit your resume and cover letter through the Otis careers website. Be sure to highlight your relevant experience, skills, and qualifications. The application process typically involves:

• Online Application: Submitting your resume and cover letter through the Otis careers website.
• Initial Screening: Review of your application by the HR team to assess your qualifications and experience.
• Phone Interview: A phone interview with a recruiter to discuss your background and experience in more detail.
• In-Person Interview: An in-person interview with the hiring manager and other members of the team.
• Technical Assessment: A technical assessment to evaluate your knowledge of elevator and escalator systems.
• Background Check: A background check to verify your employment history and qualifications.
• Offer of Employment: If you are selected for the position, you will receive an offer of employment from Otis.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an Assistant Manager Service?
   The key responsibilities include coordinating service teams, managing customer relationships, ensuring safety compliance, and driving operational excellence.
2. What qualifications are required for this role?
   A Diploma or Bachelor's degree in Engineering and 5-8 years of experience in elevator/escalator service and maintenance are required.
3. What is the salary range for this position?
   The salary range is typically between INR 800,000 to INR 1,400,000 per year.
4. What benefits does Otis offer?
   Otis offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and more.
5. What career paths are available at Otis?
   Potential career paths include Service Manager, Project Manager, Sales Manager, and Regional Manager.
6. How does Otis promote safety?
   Otis promotes safety through regular safety audits, training sessions, and incident investigations.
7. What is the work environment like in Mumbai?
   Mumbai offers a dynamic and vibrant work environment, with ample opportunities for career growth and professional development.
8. What is the application process like?
   The application process involves an online application, initial screening, phone interview, in-person interview, technical assessment, and background check.
9. What training and development opportunities are available at Otis?
   Otis provides extensive training and development programs to equip employees with the skills and knowledge needed to excel in their roles.
10. What is the company culture like at Otis?
    Otis fosters a culture of collaboration, innovation, and customer focus, with a strong emphasis on safety and ethical conduct.