Claims Adjuster Careers at Otis - Remote, Florida

Are you an experienced claims professional seeking a challenging and rewarding opportunity with a global leader? Otis, the world's leading elevator and escalator manufacturing, installation, and service company, is seeking a skilled and motivated Claims Adjuster to join our team. In this remote role, you will be responsible for managing and resolving a variety of claims, ensuring fair and efficient outcomes while upholding Otis's commitment to safety and service excellence.

Role Overview

As a Claims Adjuster at Otis, you will play a critical role in protecting the company's interests by effectively managing and resolving claims. You will investigate incidents, analyze coverage, negotiate settlements, and ensure compliance with regulatory requirements. Your strong analytical, communication, and negotiation skills will be essential to your success in this role. This is a remote position based in Florida.

Day in the Life

Here's a glimpse into a typical day for a Claims Adjuster at Otis:

• Start your day by reviewing new claim assignments and prioritizing your workload.
• Conduct thorough investigations by interviewing claimants, witnesses, and internal personnel.
• Analyze incident facts, review documents, and gather evidence to determine coverage, liability, and exposure.
• Communicate with third-party administrators, insurers, attorneys, and field personnel to coordinate claim activities.
• Maintain detailed and accurate claim files in our claims management system.
• Prepare written summaries, status updates, and reporting dashboards for leadership.
• Negotiate settlements within your assigned authority levels to achieve cost-effective outcomes.
• Review invoices, legal bills, and documentation to ensure accuracy and alignment with Otis's guidelines.
• Collaborate with Field Operations and Safety teams to understand incident drivers and support preventive actions.
• Stay up-to-date on insurance regulations, policies, and industry best practices.

Why Otis?

Otis is more than just an elevator and escalator company. We are a global leader in providing people with access to the world. When you join Otis, you become part of a company that:

• Moves 2.4 billion people every day
• Maintains approximately 2.4 million customer units worldwide
• Is recognized in some of the world's most famous landmarks, including the Eiffel Tower and the Burj Khalifa
• Is committed to innovation and cutting-edge technology
• Values diversity and inclusion
• Offers opportunities for career advancement and growth

Specifically, working as a Claims Adjuster at Otis offers unique advantages:

• Impact: You'll play a crucial role in protecting Otis's assets and reputation by effectively managing and resolving claims.
• Growth: Otis provides ample opportunities for professional development and career advancement within the claims department and beyond.
• Teamwork: You'll collaborate with a diverse team of claims professionals, field personnel, and legal experts.
• Innovation: Otis embraces innovation and technology to improve claims processes and outcomes.
• Stability: Otis is a financially stable company with a long history of success.

Career Path at Otis

Otis is committed to providing employees with opportunities for career growth and development. A Claims Adjuster role can serve as a stepping stone to various career paths within the company, including:

• Senior Claims Adjuster: Manage more complex and high-value claims, mentor junior adjusters, and contribute to process improvements.
• Claims Supervisor: Oversee a team of claims adjusters, provide guidance and support, and ensure compliance with company policies and procedures.
• Claims Manager: Develop and implement claims strategies, manage vendor relationships, and oversee the overall performance of the claims department.
• Risk Manager: Identify and assess potential risks to the company, develop risk mitigation strategies, and ensure compliance with insurance requirements.
• Legal Counsel: Provide legal advice and support to the claims department and other business units.

Salary & Benefits

Otis offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary range for this Claims Adjuster position is estimated between $65,000 and $95,000 per year, depending on experience and qualifications. In addition to salary, Otis offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• 401(k) retirement plan with company match
• Employee stock purchase plan (ESPP)
• Life insurance and disability coverage
• Tuition reimbursement
• Employee assistance program (EAP)
• Flexible spending accounts (FSA)

Safety Culture

Safety is Otis's top priority. We are committed to providing a safe and healthy work environment for all employees. As a Claims Adjuster, you will play a key role in promoting a safety culture by:

• Thoroughly investigating incidents to identify root causes
• Collaborating with Field Operations and Safety teams to implement preventive actions
• Ensuring that claims are handled fairly and efficiently to minimize the impact on injured parties
• Promoting awareness of safety procedures and best practices

How to Apply

If you are a qualified and motivated claims professional seeking a challenging and rewarding opportunity with a global leader, we encourage you to apply for this Claims Adjuster position. To apply, please submit your resume and cover letter through the Otis careers website.

FAQ

1. What is the work environment like? This is a remote position, allowing you to work from home. Otis provides the necessary equipment and resources to ensure a productive and comfortable work environment.
2. What are the opportunities for professional development? Otis offers a variety of training programs and resources to help employees develop their skills and advance their careers.
3. What is the company culture like? Otis is a diverse and inclusive company that values teamwork, innovation, and customer service.
4. What is the dress code? While a remote position, any virtual meetings are business casual.
5. What is the interview process like? The interview process typically involves a phone screening, a virtual interview with the hiring manager, and a possible interview with other team members.
6. What are the key performance indicators (KPIs) for this role? KPIs include claim resolution rate, settlement costs, and customer satisfaction.
7. What is the typical caseload for a Claims Adjuster? Caseloads vary depending on the complexity of the claims, but Otis strives to maintain manageable workloads for all adjusters.
8. What software and systems are used in this role? Otis utilizes a claims management system and Microsoft Office Suite.
9. What support is available for remote employees? Otis provides remote employees with the necessary technology, resources, and support to be successful.
10. What is the company's commitment to diversity and inclusion? Otis is committed to creating a diverse and inclusive work environment where all employees feel valued and respected.