Field Supervisor Service Careers at Otis - Mumbai, Maharashtra | Apply Now!
Otis
Field Supervisor Service Careers at Otis - Mumbai, Maharashtra | Apply Now!
Job Description
Field Supervisor Service - Mumbai, Maharashtra | Otis Elevator Company
Role Overview
Otis Elevator Company India Limited is seeking a highly motivated and experienced Field Supervisor Service to join our team in Mumbai, Maharashtra. As a Field Supervisor, you will be responsible for overseeing the daily operations of a team of service technicians, ensuring the efficient and safe maintenance and repair of elevators and escalators within your assigned territory. This is a critical role that requires strong leadership, technical expertise, and excellent customer service skills. The ideal candidate will have a proven track record of managing a team, meeting performance targets, and maintaining a safe working environment. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. Be part of the team today!
Day in the Life
A typical day for a Field Supervisor Service at Otis involves a variety of tasks and responsibilities, including:
- Coordinating with employees and customers to schedule service and maintenance activities.
- Reviewing feedback from previous day's work and planning the daily schedule for the service team.
- Allocating manpower on a day-to-day basis based on callbacks received from customers.
- Conducting annual equipment surveys of all elevators within the assigned territory.
- Carrying out New Installation Surveys (NIS) before taking over new construction projects.
- Conducting toolbox talks with employees to reinforce safety procedures.
- Preparing monthly and quarterly review reports on service performance and safety incidents.
- Ensuring timely closure of “T/Repair” orders.
- Monitoring callbacks and implementing strategies to reduce repeat calls.
- Performing random quality checks to ensure service standards are maintained.
- Adhering to all Environmental, Health, and Safety (EH&S) policies and practices.
- Meeting with clients regularly to build rapport and maintain strong relationships.
Why OTIS Elevator Company India Limited, Deluxe House, 92, Marol Co-Op. Industrial Estate, Opp. Shemaroo Institute, Marol, Andheri (East), Mumbai - 400 059, Maharashtra, India
Joining Otis Elevator Company means becoming part of a global leader in the elevator and escalator industry. We offer a dynamic and challenging work environment with opportunities for professional growth and development. Our commitment to safety, quality, and customer satisfaction sets us apart from the competition. We are dedicated to providing our employees with the resources and support they need to succeed. As a Field Supervisor in Mumbai, you will have the opportunity to work on a variety of projects and interact with a diverse range of customers. You will be part of a team that is passionate about innovation and dedicated to providing the best possible service to our clients. Otis recognizes that its employees are critical to its success. It is the main reason why Otis offers the best compensation and benefits packages and opportunities for growth. Furthermore, Otis promotes diversity and equality in the workplace.
Career Path at Otis
Otis is committed to providing employees with opportunities for career advancement. A Field Supervisor Service can advance their career by taking on roles with increased management responsibilities or specializing in particular areas of focus. Otis offers a variety of training and development programs to help employees reach their full potential. Here are potential career paths:
- Senior Field Supervisor: Taking on a leadership role with responsibility for more employees, or for a larger geographic location.
- Service Manager: Focusing on the development of service operations.
- Project Manager: Leading projects from start to finish in the elevator and escalator business.
- Specialized Technical Role: Focusing on engineering and specialized maintenance in a niche.
Salary & Benefits
The salary range for the Field Supervisor Service position in Mumbai is INR 800,000 to INR 1,500,000 per year. Otis also offers a comprehensive benefits package, including:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage (medical, dental, and vision)
- Paid time off (vacation, sick leave, and holidays)
- Retirement savings plan with company matching contributions
- Life insurance and disability coverage
- Employee assistance program (EAP)
- Tuition reimbursement for continuing education and professional development
- Opportunities for career advancement within the company
- Employee stock purchase plan
- Wellness programs and resources
- Employee discounts on Otis products and services
- Company-provided vehicle or transportation allowance
- Mobile phone and laptop provided for work use
- Training and development programs to enhance technical skills
Safety Culture
Safety is a top priority at Otis. We are committed to providing a safe working environment for all of our employees. We have implemented a comprehensive safety program that includes regular training, inspections, and audits. We also encourage employees to report any safety concerns they may have. As a Field Supervisor, you will play a key role in promoting a safety culture within your team. You will be responsible for ensuring that your team follows all safety procedures and regulations. It is also part of your role to conduct Fatality Prevention Audits. Otis is committed to ZERO accidents.
How to Apply
If you are interested in applying for the Field Supervisor Service position in Mumbai, please submit your resume and cover letter through our online application portal. We look forward to reviewing your application.
FAQ
- What are the key responsibilities of a Field Supervisor Service?
The Field Supervisor is responsible for overseeing a team of maintenance technicians that take care of callbacks.
- What qualifications are required for this role?
5 to 8 years of experience in elevator maintenance and a Diploma/BE in Engineering.
- What is the salary range for this position?
Salary ranges from INR 800,000 to INR 1,500,000 annually.
- What are the opportunities for career advancement at Otis?
Otis offers numerous opportunities for growth and advancement, including roles in management, project management, and specialized technical areas.
- What kind of training and development programs does Otis offer?
Otis provides extensive training and development programs to enhance employees' technical skills and career growth.
- Does Otis provide a company vehicle?
Yes, Otis provides a company vehicle or transportation allowance.
- What is Otis's commitment to safety?
Otis is deeply committed to safety, promoting a culture of safety. ZERO accidents.
- How does Otis support employee well-being?
Otis provides wellness programs, employee assistance programs, and other resources to support the physical and mental health of its employees.
- What kind of insurance coverage does Otis offer?
Otis offers comprehensive health insurance coverage, including medical, dental, and vision.
- How do I apply for this position?
Applications can be submitted through our online application portal on the Otis website.
Locations
- Mumbai, Maharashtra, India
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Elevator Maintenanceintermediate
- Escalator Maintenanceintermediate
- Preventive Maintenanceintermediate
- Customer Serviceintermediate
- Team Leadershipintermediate
- Contract Negotiationintermediate
- Technical Troubleshootingintermediate
- Safety Managementintermediate
- Risk Assessmentintermediate
- Incident Investigationintermediate
- Project Managementintermediate
- Vendor Managementintermediate
- Budget Managementintermediate
- Communication Skillsintermediate
- Interpersonal Skillsintermediate
- Problem-Solvingintermediate
- Analytical Skillsintermediate
Required Qualifications
- Diploma or Bachelor's degree in Engineering (Mechanical, Electrical, or related field) (experience)
- 5-8 years of experience in elevator and escalator service and maintenance within the elevator industry (experience)
- Proven experience in coordinating and managing a team of service technicians (experience)
- Strong understanding of elevator and escalator systems, including electrical, mechanical, and hydraulic components (experience)
- Excellent communication, interpersonal, and customer service skills (experience)
- Ability to handle high-profile key customers and resolve complex issues (experience)
- Knowledge of safety regulations and procedures related to elevator and escalator maintenance (experience)
- Proficiency in using computer-based maintenance management systems (experience)
- Ability to work independently and as part of a team (experience)
- Strong problem-solving and analytical skills (experience)
- Assertive, proactive, result-oriented and self-starter (experience)
- Valid driver's license and ability to travel to customer sites (experience)
Responsibilities
- Coordinate between employees and customers to ensure timely and efficient service delivery
- Take feedback from previous day's work and plan the daily schedule for the service team
- Allocate manpower on a day-to-day basis based on callbacks received from customers
- Conduct annual equipment surveys of all elevators within the assigned territory to identify repair needs and plan preventive maintenance schedules
- Carry out New Installation Surveys (NIS) before taking over new construction and modernization projects
- Conduct toolbox talks with employees to reinforce safety procedures and best practices
- Continuously educate employees about safe work practices and conduct Fatality Prevention Audits/Toolbox Demonstrations
- Prepare monthly and quarterly review reports on service performance, safety incidents, and customer satisfaction
- Ensure timely closure of “T/Repair” orders to minimize downtime and maintain customer satisfaction
- Monitor callbacks and implement strategies to reduce repeat calls, focusing on the top ten most frequent issues
- Perform random quality checks to ensure service standards are maintained
- Adhere to all Environmental, Health, and Safety (EH&S) policies and practices
- Create safety awareness among employees and ensure they are working safely
- Ensure zero accidents/incidents and proper reporting of any incidents that occur
- Actively participate in Reliability, Quality, and Continuous Improvement (RQC) and safety meetings to review issues and track progress
- Ensure that risks identified in the Risk Assessment (JHA) process are mitigated or controlled according to assigned responsibilities and schedules
- Conduct EH&S inspections/audits as per assigned quota and ensure completion of corrective actions within the targeted completion date
- Conduct Fatality Prevention Audits (FPAs) and complete corrective actions within the targeted completion date
- Participate in incident investigations as needed
- Meet with clients regularly to build rapport and maintain strong relationships
- Communicate regularly with examiners, address their problems, and build confidence
- Correspond with clients for contract renewals and when necessary, provide quotations for PA settlements
- Negotiate with clients for price fixation of contracts, T-order business, and modernization orders
- Handle effective conversions of service contracts when necessary
- Make efforts for acquisition and recoveries, and achieve targets
- Follow up on invoices/payments to ensure timely collection
- Update necessary conversion/recovery cancellation information into the system
- Indent material and coordinate with stores for required materials
- Review Net Outstanding/Payment regularly
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health insurance coverage (medical, dental, and vision)
- general: Paid time off (vacation, sick leave, and holidays)
- general: Retirement savings plan with company matching contributions
- general: Life insurance and disability coverage
- general: Employee assistance program (EAP)
- general: Tuition reimbursement for continuing education and professional development
- general: Opportunities for career advancement within the company
- general: Employee stock purchase plan
- general: Wellness programs and resources
- general: Employee discounts on Otis products and services
- general: Company-provided vehicle or transportation allowance
- general: Mobile phone and laptop provided for work use
- general: Training and development programs to enhance technical skills
Tags & Categories
Answer 10 quick questions to check your fit for Field Supervisor Service Careers at Otis - Mumbai, Maharashtra | Apply Now! @ Otis.
Related Books and Jobs
Field Supervisor Service Careers at Otis - Mumbai, Maharashtra | Apply Now!
Otis
Field Supervisor Service Careers at Otis - Mumbai, Maharashtra | Apply Now!
Job Description
Field Supervisor Service - Mumbai, Maharashtra | Otis Elevator Company
Role Overview
Otis Elevator Company India Limited is seeking a highly motivated and experienced Field Supervisor Service to join our team in Mumbai, Maharashtra. As a Field Supervisor, you will be responsible for overseeing the daily operations of a team of service technicians, ensuring the efficient and safe maintenance and repair of elevators and escalators within your assigned territory. This is a critical role that requires strong leadership, technical expertise, and excellent customer service skills. The ideal candidate will have a proven track record of managing a team, meeting performance targets, and maintaining a safe working environment. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. Be part of the team today!
Day in the Life
A typical day for a Field Supervisor Service at Otis involves a variety of tasks and responsibilities, including:
- Coordinating with employees and customers to schedule service and maintenance activities.
- Reviewing feedback from previous day's work and planning the daily schedule for the service team.
- Allocating manpower on a day-to-day basis based on callbacks received from customers.
- Conducting annual equipment surveys of all elevators within the assigned territory.
- Carrying out New Installation Surveys (NIS) before taking over new construction projects.
- Conducting toolbox talks with employees to reinforce safety procedures.
- Preparing monthly and quarterly review reports on service performance and safety incidents.
- Ensuring timely closure of “T/Repair” orders.
- Monitoring callbacks and implementing strategies to reduce repeat calls.
- Performing random quality checks to ensure service standards are maintained.
- Adhering to all Environmental, Health, and Safety (EH&S) policies and practices.
- Meeting with clients regularly to build rapport and maintain strong relationships.
Why OTIS Elevator Company India Limited, Deluxe House, 92, Marol Co-Op. Industrial Estate, Opp. Shemaroo Institute, Marol, Andheri (East), Mumbai - 400 059, Maharashtra, India
Joining Otis Elevator Company means becoming part of a global leader in the elevator and escalator industry. We offer a dynamic and challenging work environment with opportunities for professional growth and development. Our commitment to safety, quality, and customer satisfaction sets us apart from the competition. We are dedicated to providing our employees with the resources and support they need to succeed. As a Field Supervisor in Mumbai, you will have the opportunity to work on a variety of projects and interact with a diverse range of customers. You will be part of a team that is passionate about innovation and dedicated to providing the best possible service to our clients. Otis recognizes that its employees are critical to its success. It is the main reason why Otis offers the best compensation and benefits packages and opportunities for growth. Furthermore, Otis promotes diversity and equality in the workplace.
Career Path at Otis
Otis is committed to providing employees with opportunities for career advancement. A Field Supervisor Service can advance their career by taking on roles with increased management responsibilities or specializing in particular areas of focus. Otis offers a variety of training and development programs to help employees reach their full potential. Here are potential career paths:
- Senior Field Supervisor: Taking on a leadership role with responsibility for more employees, or for a larger geographic location.
- Service Manager: Focusing on the development of service operations.
- Project Manager: Leading projects from start to finish in the elevator and escalator business.
- Specialized Technical Role: Focusing on engineering and specialized maintenance in a niche.
Salary & Benefits
The salary range for the Field Supervisor Service position in Mumbai is INR 800,000 to INR 1,500,000 per year. Otis also offers a comprehensive benefits package, including:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage (medical, dental, and vision)
- Paid time off (vacation, sick leave, and holidays)
- Retirement savings plan with company matching contributions
- Life insurance and disability coverage
- Employee assistance program (EAP)
- Tuition reimbursement for continuing education and professional development
- Opportunities for career advancement within the company
- Employee stock purchase plan
- Wellness programs and resources
- Employee discounts on Otis products and services
- Company-provided vehicle or transportation allowance
- Mobile phone and laptop provided for work use
- Training and development programs to enhance technical skills
Safety Culture
Safety is a top priority at Otis. We are committed to providing a safe working environment for all of our employees. We have implemented a comprehensive safety program that includes regular training, inspections, and audits. We also encourage employees to report any safety concerns they may have. As a Field Supervisor, you will play a key role in promoting a safety culture within your team. You will be responsible for ensuring that your team follows all safety procedures and regulations. It is also part of your role to conduct Fatality Prevention Audits. Otis is committed to ZERO accidents.
How to Apply
If you are interested in applying for the Field Supervisor Service position in Mumbai, please submit your resume and cover letter through our online application portal. We look forward to reviewing your application.
FAQ
- What are the key responsibilities of a Field Supervisor Service?
The Field Supervisor is responsible for overseeing a team of maintenance technicians that take care of callbacks.
- What qualifications are required for this role?
5 to 8 years of experience in elevator maintenance and a Diploma/BE in Engineering.
- What is the salary range for this position?
Salary ranges from INR 800,000 to INR 1,500,000 annually.
- What are the opportunities for career advancement at Otis?
Otis offers numerous opportunities for growth and advancement, including roles in management, project management, and specialized technical areas.
- What kind of training and development programs does Otis offer?
Otis provides extensive training and development programs to enhance employees' technical skills and career growth.
- Does Otis provide a company vehicle?
Yes, Otis provides a company vehicle or transportation allowance.
- What is Otis's commitment to safety?
Otis is deeply committed to safety, promoting a culture of safety. ZERO accidents.
- How does Otis support employee well-being?
Otis provides wellness programs, employee assistance programs, and other resources to support the physical and mental health of its employees.
- What kind of insurance coverage does Otis offer?
Otis offers comprehensive health insurance coverage, including medical, dental, and vision.
- How do I apply for this position?
Applications can be submitted through our online application portal on the Otis website.
Locations
- Mumbai, Maharashtra, India
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Elevator Maintenanceintermediate
- Escalator Maintenanceintermediate
- Preventive Maintenanceintermediate
- Customer Serviceintermediate
- Team Leadershipintermediate
- Contract Negotiationintermediate
- Technical Troubleshootingintermediate
- Safety Managementintermediate
- Risk Assessmentintermediate
- Incident Investigationintermediate
- Project Managementintermediate
- Vendor Managementintermediate
- Budget Managementintermediate
- Communication Skillsintermediate
- Interpersonal Skillsintermediate
- Problem-Solvingintermediate
- Analytical Skillsintermediate
Required Qualifications
- Diploma or Bachelor's degree in Engineering (Mechanical, Electrical, or related field) (experience)
- 5-8 years of experience in elevator and escalator service and maintenance within the elevator industry (experience)
- Proven experience in coordinating and managing a team of service technicians (experience)
- Strong understanding of elevator and escalator systems, including electrical, mechanical, and hydraulic components (experience)
- Excellent communication, interpersonal, and customer service skills (experience)
- Ability to handle high-profile key customers and resolve complex issues (experience)
- Knowledge of safety regulations and procedures related to elevator and escalator maintenance (experience)
- Proficiency in using computer-based maintenance management systems (experience)
- Ability to work independently and as part of a team (experience)
- Strong problem-solving and analytical skills (experience)
- Assertive, proactive, result-oriented and self-starter (experience)
- Valid driver's license and ability to travel to customer sites (experience)
Responsibilities
- Coordinate between employees and customers to ensure timely and efficient service delivery
- Take feedback from previous day's work and plan the daily schedule for the service team
- Allocate manpower on a day-to-day basis based on callbacks received from customers
- Conduct annual equipment surveys of all elevators within the assigned territory to identify repair needs and plan preventive maintenance schedules
- Carry out New Installation Surveys (NIS) before taking over new construction and modernization projects
- Conduct toolbox talks with employees to reinforce safety procedures and best practices
- Continuously educate employees about safe work practices and conduct Fatality Prevention Audits/Toolbox Demonstrations
- Prepare monthly and quarterly review reports on service performance, safety incidents, and customer satisfaction
- Ensure timely closure of “T/Repair” orders to minimize downtime and maintain customer satisfaction
- Monitor callbacks and implement strategies to reduce repeat calls, focusing on the top ten most frequent issues
- Perform random quality checks to ensure service standards are maintained
- Adhere to all Environmental, Health, and Safety (EH&S) policies and practices
- Create safety awareness among employees and ensure they are working safely
- Ensure zero accidents/incidents and proper reporting of any incidents that occur
- Actively participate in Reliability, Quality, and Continuous Improvement (RQC) and safety meetings to review issues and track progress
- Ensure that risks identified in the Risk Assessment (JHA) process are mitigated or controlled according to assigned responsibilities and schedules
- Conduct EH&S inspections/audits as per assigned quota and ensure completion of corrective actions within the targeted completion date
- Conduct Fatality Prevention Audits (FPAs) and complete corrective actions within the targeted completion date
- Participate in incident investigations as needed
- Meet with clients regularly to build rapport and maintain strong relationships
- Communicate regularly with examiners, address their problems, and build confidence
- Correspond with clients for contract renewals and when necessary, provide quotations for PA settlements
- Negotiate with clients for price fixation of contracts, T-order business, and modernization orders
- Handle effective conversions of service contracts when necessary
- Make efforts for acquisition and recoveries, and achieve targets
- Follow up on invoices/payments to ensure timely collection
- Update necessary conversion/recovery cancellation information into the system
- Indent material and coordinate with stores for required materials
- Review Net Outstanding/Payment regularly
Benefits
- general: Competitive salary and performance-based bonuses
- general: Comprehensive health insurance coverage (medical, dental, and vision)
- general: Paid time off (vacation, sick leave, and holidays)
- general: Retirement savings plan with company matching contributions
- general: Life insurance and disability coverage
- general: Employee assistance program (EAP)
- general: Tuition reimbursement for continuing education and professional development
- general: Opportunities for career advancement within the company
- general: Employee stock purchase plan
- general: Wellness programs and resources
- general: Employee discounts on Otis products and services
- general: Company-provided vehicle or transportation allowance
- general: Mobile phone and laptop provided for work use
- general: Training and development programs to enhance technical skills
Tags & Categories
Answer 10 quick questions to check your fit for Field Supervisor Service Careers at Otis - Mumbai, Maharashtra | Apply Now! @ Otis.
Related Books and Jobs