Global Knowledge Specialist Careers at Otis - São Paulo, Brazil | Apply Now!
Otis
Global Knowledge Specialist Careers at Otis - São Paulo, Brazil | Apply Now!
Job Description
Global Knowledge Specialist Careers at Otis - São Paulo, Brazil | Apply Now!
Are you a knowledge management expert passionate about empowering employees with the information they need to succeed? Do you thrive in a fast-paced, global environment where your contributions directly impact the employee experience? If so, Otis has an exciting opportunity for you as a Global Knowledge Specialist in São Paulo, Brazil!
Role Overview
As a Global Knowledge Specialist, you will be a key player in the Colleague Experience & PMO Team, responsible for designing, maintaining, and optimizing HR knowledge systems. Your mission will be to ensure that our employees have access to timely, accurate, and easily accessible HR information. You will be instrumental in organizing and curating HR content, ensuring consistency, usability, and global alignment. By implementing robust governance processes and promoting self-service strategies, you will help reduce friction, improve efficiency, and enhance the overall HR experience for our global workforce.
Day in the Life of a Global Knowledge Specialist
Imagine starting your day by reviewing user feedback on the HR Knowledge Base. You identify areas where the content can be improved to better address employee needs. You then collaborate with HR subject matter experts to capture institutional knowledge and translate it into user-friendly articles. Next, you focus on implementing content governance processes, ensuring that all knowledge articles are up-to-date, accurate, and aligned with global standards. You also spend time developing training materials and providing guidance to HR colleagues on knowledge-sharing best practices. A significant portion of your day involves optimizing search capabilities within ServiceNow to make it easier for employees to find the information they need. You also stay informed about emerging trends in knowledge management and explore how Generative AI tools can be leveraged to enhance the HR knowledge base.
Why LOC6054: São Bernardo Do Campo Home Offices Remote Location, Remote City, São Paulo, Brazil?
This role offers the flexibility of a remote work environment, allowing you to work from your home office in São Bernardo Do Campo, Remote City, or anywhere in São Paulo, Brazil. You'll be part of a dynamic and collaborative team, working alongside talented professionals from around the globe. São Paulo is a vibrant and culturally rich city, offering a high quality of life with diverse culinary experiences, world-class museums, and a thriving arts scene. The remote nature of this position allows you to balance your work and personal life while contributing to a global organization.
Career Path at Otis
Otis is committed to providing its employees with opportunities for growth and advancement. As a Global Knowledge Specialist, you can progress to roles such as Senior Knowledge Manager, HR Program Manager, or even leadership positions within the Colleague Experience & PMO Team. Otis also offers a variety of training and development programs to help you enhance your skills and knowledge, preparing you for future career opportunities within the organization.
Salary & Benefits
Otis offers a competitive salary and benefits package that includes health insurance, dental insurance, vision insurance, paid time off, a retirement savings plan, and employee stock purchase options. The specific salary for this position will be commensurate with your experience and qualifications. In addition to the financial benefits, Otis provides a supportive and inclusive work environment where employees are valued and recognized for their contributions.
Safety Culture at Otis
At Otis, safety is our top priority. We are committed to creating a safe and healthy work environment for all of our employees. We have a comprehensive safety program that includes training, hazard identification, and risk mitigation. We also encourage employees to report any safety concerns they may have. Our commitment to safety extends beyond our own employees to include our customers and the communities in which we operate.
How to Apply
If you are interested in applying for the Global Knowledge Specialist position at Otis, please submit your resume and cover letter through our online application portal. Be sure to highlight your experience in knowledge management, content governance, and HR systems. We look forward to hearing from you!
FAQ
- What are the key responsibilities of a Global Knowledge Specialist?The Global Knowledge Specialist is responsible for designing, maintaining, and optimizing HR knowledge systems, ensuring that employees have access to timely, accurate, and easily accessible HR information.
- What qualifications are required for this role?A Bachelor’s degree in Communications, Human Resources, Information Systems, or a related field is required, along with 4+ years of experience in knowledge management, content governance, or HR systems roles.
- Is experience with ServiceNow required?Experience with ServiceNow is preferred but not mandatory. However, familiarity with global knowledge platforms and self-service strategies is essential.
- What skills are important for success in this role?Key skills include knowledge management, content governance, HR systems, communication skills, project management, and stakeholder management.
- What is the career path for a Global Knowledge Specialist at Otis?With experience and strong performance, you can advance to roles such as Senior Knowledge Manager, HR Program Manager, or leadership positions within the Colleague Experience & PMO Team.
- What are the benefits of working at Otis?Otis offers a competitive salary and benefits package that includes health insurance, dental insurance, vision insurance, paid time off, a retirement savings plan, and employee stock purchase options.
- What is the company culture like at Otis?Otis fosters a supportive and inclusive work environment where employees are valued and recognized for their contributions. Safety is also a top priority at Otis.
- What opportunities are there for professional development at Otis?Otis provides various training and development programs to help employees enhance their skills and knowledge.
- Is this a remote position?Yes, this position offers the flexibility of a remote work environment within São Bernardo Do Campo, Remote City, or anywhere in São Paulo, Brazil.
- How does Otis support employee well-being?Otis provides wellness programs and resources to support employee health and well-being, including an employee assistance program (EAP) for confidential counseling and support.
Locations
- São Bernardo Do Campo, São Paulo, Brazil (Remote)
- Remote City, São Paulo, Brazil (Remote)
Salary
80,000 - 120,000 BRL / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Knowledge Managementintermediate
- Content Governanceintermediate
- HR Systemsintermediate
- ServiceNowintermediate
- Content Strategyintermediate
- HR Policiesintermediate
- Employee Experienceintermediate
- Communication Skillsintermediate
- Project Managementintermediate
- Stakeholder Managementintermediate
- Training and Developmentintermediate
- Process Improvementintermediate
- Change Managementintermediate
- Data Analysisintermediate
- Generative AIintermediate
- Search Optimizationintermediate
- Workflow Designintermediate
Required Qualifications
- Bachelor’s degree in Communications, Human Resources, Information Systems, or related field. (experience)
- 4+ years of experience in knowledge management, content governance, or HR systems roles. (experience)
- Proven experience with global knowledge platforms and self-service strategies. (experience)
- Experience with ServiceNow platform is highly preferred. (experience)
- Strong understanding of the end-to-end lifecycle of knowledge articles, including creation, validation, publishing, retirement, and archival. (experience)
- Knowledge and keen interest in Generative AI tools and their application in knowledge management. (experience)
- Demonstrated experience in optimizing search capabilities within ServiceNow or similar platforms. (experience)
- Ability to develop and effectively communicate best practices for developing, managing, and updating knowledge content. (experience)
- Proven ability to operate independently and translate broad leadership direction into actionable tasks. (experience)
- Experience in preparing knowledge content for AI tools and enhancing search functionality is a significant plus. (experience)
- Excellent communication, interpersonal, and presentation skills. (experience)
- Strong analytical and problem-solving abilities. (experience)
- Ability to work effectively in a fast-paced, dynamic environment. (experience)
- Fluency in English and Portuguese is highly desirable. (experience)
Responsibilities
- Reinforce content standards and enable knowledge owners to adhere to governance and approval model; conduct annual content review in collaboration with knowledge owners.
- Improve and maintain the HR Knowledge Base across all regions, ensuring content is structured, easily searchable, and aligned with evolving employee needs.
- Develop and implement comprehensive content governance processes, including version control, regular review cycles, and archival standards.
- Oversee the global HR knowledge base strategy to ensure consistency, relevance, and user-friendliness across all functions and regions.
- Partner closely with HR subject matter experts to capture institutional knowledge and translate it into clear, user-friendly, and accessible articles.
- Proactively monitor usage patterns and user feedback to continuously improve knowledge tools and ensure content relevance.
- Provide expert guidance and support to HR colleagues on knowledge-sharing best practices and effective content creation techniques.
- Manage the end-to-end lifecycle of knowledge articles within ServiceNow, ensuring accuracy, completeness, and timely updates.
- Develop and deliver training programs to empower HR colleagues to contribute to the knowledge base effectively.
- Collaborate with IT and other stakeholders to optimize the performance and functionality of the HR knowledge platform.
- Stay abreast of industry best practices and emerging trends in knowledge management and incorporate them into the HR knowledge strategy.
- Conduct regular audits of the knowledge base to identify gaps and areas for improvement.
- Develop and maintain a robust knowledge management taxonomy and metadata schema to ensure consistent categorization and tagging of content.
- Measure and report on the effectiveness of the HR knowledge base, tracking key metrics such as usage, satisfaction, and impact on employee experience.
- Create and maintain documentation for knowledge management processes and procedures.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health, dental, and vision insurance plans.
- general: Generous paid time off, including vacation, holidays, and sick leave.
- general: Retirement savings plan with company matching contributions.
- general: Life insurance and disability coverage.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Professional development opportunities, including training programs and conferences.
- general: Tuition reimbursement for continuing education.
- general: Employee stock purchase plan with company matching.
- general: Flexible work arrangements, including remote work options.
- general: Wellness programs and resources to support employee health and well-being.
- general: Employee discounts on Otis products and services.
- general: Paid parental leave.
- general: Opportunities for global travel and collaboration.
- general: Employee recognition programs.
Tags & Categories
Answer 10 quick questions to check your fit for Global Knowledge Specialist Careers at Otis - São Paulo, Brazil | Apply Now! @ Otis.
Related Books and Jobs
Global Knowledge Specialist Careers at Otis - São Paulo, Brazil | Apply Now!
Otis
Global Knowledge Specialist Careers at Otis - São Paulo, Brazil | Apply Now!
Job Description
Global Knowledge Specialist Careers at Otis - São Paulo, Brazil | Apply Now!
Are you a knowledge management expert passionate about empowering employees with the information they need to succeed? Do you thrive in a fast-paced, global environment where your contributions directly impact the employee experience? If so, Otis has an exciting opportunity for you as a Global Knowledge Specialist in São Paulo, Brazil!
Role Overview
As a Global Knowledge Specialist, you will be a key player in the Colleague Experience & PMO Team, responsible for designing, maintaining, and optimizing HR knowledge systems. Your mission will be to ensure that our employees have access to timely, accurate, and easily accessible HR information. You will be instrumental in organizing and curating HR content, ensuring consistency, usability, and global alignment. By implementing robust governance processes and promoting self-service strategies, you will help reduce friction, improve efficiency, and enhance the overall HR experience for our global workforce.
Day in the Life of a Global Knowledge Specialist
Imagine starting your day by reviewing user feedback on the HR Knowledge Base. You identify areas where the content can be improved to better address employee needs. You then collaborate with HR subject matter experts to capture institutional knowledge and translate it into user-friendly articles. Next, you focus on implementing content governance processes, ensuring that all knowledge articles are up-to-date, accurate, and aligned with global standards. You also spend time developing training materials and providing guidance to HR colleagues on knowledge-sharing best practices. A significant portion of your day involves optimizing search capabilities within ServiceNow to make it easier for employees to find the information they need. You also stay informed about emerging trends in knowledge management and explore how Generative AI tools can be leveraged to enhance the HR knowledge base.
Why LOC6054: São Bernardo Do Campo Home Offices Remote Location, Remote City, São Paulo, Brazil?
This role offers the flexibility of a remote work environment, allowing you to work from your home office in São Bernardo Do Campo, Remote City, or anywhere in São Paulo, Brazil. You'll be part of a dynamic and collaborative team, working alongside talented professionals from around the globe. São Paulo is a vibrant and culturally rich city, offering a high quality of life with diverse culinary experiences, world-class museums, and a thriving arts scene. The remote nature of this position allows you to balance your work and personal life while contributing to a global organization.
Career Path at Otis
Otis is committed to providing its employees with opportunities for growth and advancement. As a Global Knowledge Specialist, you can progress to roles such as Senior Knowledge Manager, HR Program Manager, or even leadership positions within the Colleague Experience & PMO Team. Otis also offers a variety of training and development programs to help you enhance your skills and knowledge, preparing you for future career opportunities within the organization.
Salary & Benefits
Otis offers a competitive salary and benefits package that includes health insurance, dental insurance, vision insurance, paid time off, a retirement savings plan, and employee stock purchase options. The specific salary for this position will be commensurate with your experience and qualifications. In addition to the financial benefits, Otis provides a supportive and inclusive work environment where employees are valued and recognized for their contributions.
Safety Culture at Otis
At Otis, safety is our top priority. We are committed to creating a safe and healthy work environment for all of our employees. We have a comprehensive safety program that includes training, hazard identification, and risk mitigation. We also encourage employees to report any safety concerns they may have. Our commitment to safety extends beyond our own employees to include our customers and the communities in which we operate.
How to Apply
If you are interested in applying for the Global Knowledge Specialist position at Otis, please submit your resume and cover letter through our online application portal. Be sure to highlight your experience in knowledge management, content governance, and HR systems. We look forward to hearing from you!
FAQ
- What are the key responsibilities of a Global Knowledge Specialist?The Global Knowledge Specialist is responsible for designing, maintaining, and optimizing HR knowledge systems, ensuring that employees have access to timely, accurate, and easily accessible HR information.
- What qualifications are required for this role?A Bachelor’s degree in Communications, Human Resources, Information Systems, or a related field is required, along with 4+ years of experience in knowledge management, content governance, or HR systems roles.
- Is experience with ServiceNow required?Experience with ServiceNow is preferred but not mandatory. However, familiarity with global knowledge platforms and self-service strategies is essential.
- What skills are important for success in this role?Key skills include knowledge management, content governance, HR systems, communication skills, project management, and stakeholder management.
- What is the career path for a Global Knowledge Specialist at Otis?With experience and strong performance, you can advance to roles such as Senior Knowledge Manager, HR Program Manager, or leadership positions within the Colleague Experience & PMO Team.
- What are the benefits of working at Otis?Otis offers a competitive salary and benefits package that includes health insurance, dental insurance, vision insurance, paid time off, a retirement savings plan, and employee stock purchase options.
- What is the company culture like at Otis?Otis fosters a supportive and inclusive work environment where employees are valued and recognized for their contributions. Safety is also a top priority at Otis.
- What opportunities are there for professional development at Otis?Otis provides various training and development programs to help employees enhance their skills and knowledge.
- Is this a remote position?Yes, this position offers the flexibility of a remote work environment within São Bernardo Do Campo, Remote City, or anywhere in São Paulo, Brazil.
- How does Otis support employee well-being?Otis provides wellness programs and resources to support employee health and well-being, including an employee assistance program (EAP) for confidential counseling and support.
Locations
- São Bernardo Do Campo, São Paulo, Brazil (Remote)
- Remote City, São Paulo, Brazil (Remote)
Salary
80,000 - 120,000 BRL / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Knowledge Managementintermediate
- Content Governanceintermediate
- HR Systemsintermediate
- ServiceNowintermediate
- Content Strategyintermediate
- HR Policiesintermediate
- Employee Experienceintermediate
- Communication Skillsintermediate
- Project Managementintermediate
- Stakeholder Managementintermediate
- Training and Developmentintermediate
- Process Improvementintermediate
- Change Managementintermediate
- Data Analysisintermediate
- Generative AIintermediate
- Search Optimizationintermediate
- Workflow Designintermediate
Required Qualifications
- Bachelor’s degree in Communications, Human Resources, Information Systems, or related field. (experience)
- 4+ years of experience in knowledge management, content governance, or HR systems roles. (experience)
- Proven experience with global knowledge platforms and self-service strategies. (experience)
- Experience with ServiceNow platform is highly preferred. (experience)
- Strong understanding of the end-to-end lifecycle of knowledge articles, including creation, validation, publishing, retirement, and archival. (experience)
- Knowledge and keen interest in Generative AI tools and their application in knowledge management. (experience)
- Demonstrated experience in optimizing search capabilities within ServiceNow or similar platforms. (experience)
- Ability to develop and effectively communicate best practices for developing, managing, and updating knowledge content. (experience)
- Proven ability to operate independently and translate broad leadership direction into actionable tasks. (experience)
- Experience in preparing knowledge content for AI tools and enhancing search functionality is a significant plus. (experience)
- Excellent communication, interpersonal, and presentation skills. (experience)
- Strong analytical and problem-solving abilities. (experience)
- Ability to work effectively in a fast-paced, dynamic environment. (experience)
- Fluency in English and Portuguese is highly desirable. (experience)
Responsibilities
- Reinforce content standards and enable knowledge owners to adhere to governance and approval model; conduct annual content review in collaboration with knowledge owners.
- Improve and maintain the HR Knowledge Base across all regions, ensuring content is structured, easily searchable, and aligned with evolving employee needs.
- Develop and implement comprehensive content governance processes, including version control, regular review cycles, and archival standards.
- Oversee the global HR knowledge base strategy to ensure consistency, relevance, and user-friendliness across all functions and regions.
- Partner closely with HR subject matter experts to capture institutional knowledge and translate it into clear, user-friendly, and accessible articles.
- Proactively monitor usage patterns and user feedback to continuously improve knowledge tools and ensure content relevance.
- Provide expert guidance and support to HR colleagues on knowledge-sharing best practices and effective content creation techniques.
- Manage the end-to-end lifecycle of knowledge articles within ServiceNow, ensuring accuracy, completeness, and timely updates.
- Develop and deliver training programs to empower HR colleagues to contribute to the knowledge base effectively.
- Collaborate with IT and other stakeholders to optimize the performance and functionality of the HR knowledge platform.
- Stay abreast of industry best practices and emerging trends in knowledge management and incorporate them into the HR knowledge strategy.
- Conduct regular audits of the knowledge base to identify gaps and areas for improvement.
- Develop and maintain a robust knowledge management taxonomy and metadata schema to ensure consistent categorization and tagging of content.
- Measure and report on the effectiveness of the HR knowledge base, tracking key metrics such as usage, satisfaction, and impact on employee experience.
- Create and maintain documentation for knowledge management processes and procedures.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health, dental, and vision insurance plans.
- general: Generous paid time off, including vacation, holidays, and sick leave.
- general: Retirement savings plan with company matching contributions.
- general: Life insurance and disability coverage.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Professional development opportunities, including training programs and conferences.
- general: Tuition reimbursement for continuing education.
- general: Employee stock purchase plan with company matching.
- general: Flexible work arrangements, including remote work options.
- general: Wellness programs and resources to support employee health and well-being.
- general: Employee discounts on Otis products and services.
- general: Paid parental leave.
- general: Opportunities for global travel and collaboration.
- general: Employee recognition programs.
Tags & Categories
Answer 10 quick questions to check your fit for Global Knowledge Specialist Careers at Otis - São Paulo, Brazil | Apply Now! @ Otis.
Related Books and Jobs