Kundeservicemedarbejder / Dispatcher at Otis - Herlev, Sjælland

Role Overview

Otis is seeking a dedicated and customer-focused Kundeservicemedarbejder / Dispatcher to join our Otisline customer service center in Herlev, Sjælland. As a vital link between our service technicians and customers, you will play a crucial role in ensuring the best possible service for our elevator users in Denmark. This role requires an independent and proactive individual who can make informed decisions to address daily challenges and contribute to our commitment to quality service.

Day in the Life

As a Kundeservicemedarbejder / Dispatcher, your day will be dynamic and varied. You will handle incoming calls from customers and users of our elevators, including those triggered by alarms. Your primary responsibilities will include:

• Registering and dispatching elevator service calls to the appropriate regional technician team.
• Entering and tracking technician activities to maintain accurate records.
• Providing timely and informative updates to customers regarding their service requests.
• Managing the alarm room during absences, responding to emergencies, and coordinating assistance.
• Handling administrative tasks, such as processing emails.
• Serving as a point of contact for colleagues, customers, and partners.

You will be using various IT tools and systems to manage service requests, track technician progress, and communicate with customers. The role requires strong communication skills, the ability to remain calm under pressure, and a commitment to providing exceptional customer service.

Why Herlev, Sjælland?

Herlev is a vibrant suburb of Copenhagen, offering a perfect blend of urban amenities and a relaxed atmosphere. Located in the Sjælland region, Herlev provides easy access to Copenhagen's cultural attractions, shopping, and dining while offering a more affordable and family-friendly environment. With excellent public transportation links, commuting to and from Herlev is convenient and efficient.

The region boasts a strong job market, particularly in the service and technology sectors. The quality of life in Herlev is high, with access to green spaces, parks, and recreational facilities. Furthermore, Denmark's commitment to work-life balance ensures that employees have ample time to enjoy their personal lives and pursue their interests.

Career Path at Otis

Otis is committed to employee growth and development. Starting as a Kundeservicemedarbejder / Dispatcher provides a solid foundation for career advancement within the company. Potential career paths include:

• Senior Dispatcher: Taking on more complex dispatching responsibilities and mentoring junior team members.
• Customer Service Supervisor: Overseeing a team of dispatchers and ensuring high levels of customer satisfaction.
• Service Coordinator: Managing service schedules, coordinating resources, and ensuring efficient service delivery.
• Account Manager: Building and maintaining relationships with key clients, identifying opportunities for service expansion.
• Training Specialist: Developing and delivering training programs for customer service and dispatching teams.

Otis provides ongoing training and development opportunities to help employees enhance their skills and advance their careers. We encourage internal mobility and provide a supportive environment for employees to reach their full potential.

Salary & Benefits

The salary for this position is competitive and commensurate with experience and skills. The expected salary range is between 350,000 DKK and 450,000 DKK per year. In addition to a competitive salary, Otis offers a comprehensive benefits package, including:

• Comprehensive health insurance plan.
• Generous paid time off (PTO) policy.
• Retirement savings plan with company matching contributions.
• Life insurance and disability coverage.
• Employee assistance program (EAP).
• Opportunities for professional development and training.
• Employee discounts on Otis products and services.
• Wellness programs.
• A supportive and collaborative work environment.

Safety Culture

Safety is Otis's top priority. We are committed to providing a safe working environment for our employees and ensuring the safety of our customers and elevator users. We adhere to strict safety protocols and provide comprehensive safety training to all employees. We encourage a culture of safety awareness, where employees are empowered to identify and report potential hazards. Our commitment to safety is unwavering, and we continuously strive to improve our safety performance.

How to Apply

If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply. To apply for the Kundeservicemedarbejder / Dispatcher position at Otisline in Herlev, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to receiving your application.

FAQ

1. What are the key responsibilities of a Kundeservicemedarbejder / Dispatcher?
   Key responsibilities include registering and dispatching service calls, tracking technician activities, providing customer updates, managing the alarm room during absences, and handling administrative tasks.
2. What qualifications are required for this position?
   Required qualifications include experience as a customer service representative or dispatcher, proficiency in IT tools, excellent communication skills in Danish and English, and the ability to handle stressful situations calmly.
3. Is prior experience in the elevator industry required?
   Prior experience in the elevator industry is not required but is considered an advantage.
4. What is the salary range for this position?
   The expected salary range is between 350,000 DKK and 450,000 DKK per year.
5. What benefits does Otis offer?
   Otis offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, life insurance, and employee assistance program.
6. What are the career advancement opportunities at Otis?
   Potential career paths include Senior Dispatcher, Customer Service Supervisor, Service Coordinator, Account Manager, and Training Specialist.
7. What is the work environment like at Otis?
   Otis provides a supportive and collaborative work environment, with opportunities for professional development and growth.
8. How does Otis ensure employee safety?
   Otis is committed to providing a safe working environment and adheres to strict safety protocols and training programs.
9. What is the application process?
   To apply, submit your resume and cover letter through our online application portal.
10. Whom can I contact if I have more questions about the position?
    You can contact our HR department through the contact information provided on our website.