Manager, Maintenance Field Operations Careers at Otis - Yonkers, NY | Apply Now!
Otis
Manager, Maintenance Field Operations Careers at Otis - Yonkers, NY | Apply Now!
Job Description
Manager, Maintenance Field Operations - Yonkers, NY
Role Overview
Are you a driven leader with a passion for excellence in elevator maintenance? Otis Elevator, a global leader in the elevator and escalator industry, is seeking a highly motivated Manager, Maintenance Field Operations to join our dynamic team in Yonkers, NY. In this pivotal role, you will be responsible for the day-to-day management and training of our field staff, ensuring the highest levels of safety, quality, and customer satisfaction. You will be the key to operational success in Yonkers, The Bronx, Harlem, and surrounding suburban territories.
This is an exceptional opportunity to lead a team of skilled technicians, optimize field operations, and contribute to the success of a world-renowned company. If you are a results-oriented individual with a strong background in elevator maintenance, leadership experience, and a commitment to safety and customer service, we encourage you to apply.
Day in the Life
As the Manager, Maintenance Field Operations, your days will be diverse and challenging, requiring you to leverage your leadership, technical, and communication skills. Here’s a glimpse into a typical day:
- Morning: Start your day by reviewing the daily service schedule, prioritizing urgent requests, and allocating resources effectively. Conduct a safety briefing with your team, emphasizing key safety protocols and addressing any concerns.
- Mid-day: Conduct field visits to observe technicians in action, provide coaching and support, and ensure adherence to quality standards. Address any technical challenges that arise, either by providing direct assistance or connecting technicians with the appropriate technical experts.
- Afternoon: Review repair orders, track completion progress, and ensure accurate documentation. Analyze service performance metrics, identify areas for improvement, and implement corrective actions. Meet with key customers to discuss service performance and address any concerns.
- Ongoing: Continuously monitor key performance indicators (KPIs) such as callback rates, response times, and customer satisfaction scores. Implement strategies to improve efficiency, reduce costs, and enhance the overall customer experience. Participate in training programs to stay up-to-date on the latest technologies and best practices in elevator maintenance.
Why OT239: GZ - YONKERS, NY 1 Odell Plaza, YONKERS, NY, 10701 USA?
Yonkers, NY offers a unique blend of urban convenience and suburban charm. Located just north of New York City, Yonkers provides easy access to world-class cultural attractions, dining, and entertainment, while offering a more affordable cost of living and a family-friendly environment. The city boasts a vibrant arts scene, beautiful parks and green spaces, and a diverse community. Working at Otis in Yonkers provides the opportunity to make a significant impact on the local community by ensuring the safe and reliable operation of elevators in the area's many buildings.
Our Yonkers office is strategically located to serve the needs of our customers in Westchester County, The Bronx, and Harlem. The team is collaborative and supportive, fostering a positive work environment where employees are valued and recognized for their contributions.
Career Path at Otis
Otis is committed to providing employees with opportunities for career growth and advancement. The Manager, Maintenance Field Operations role is an excellent stepping stone to other leadership positions within the company. Potential career paths may include:
- Area Manager: Oversee maintenance operations for a larger geographic area, managing multiple teams of technicians.
- Service Manager: Manage all aspects of service operations, including maintenance, modernization, and repair.
- Regional Operations Manager: Provide strategic leadership and direction for service operations across a region.
- Project Manager: Lead elevator modernization or new installation projects, ensuring on-time and on-budget completion.
Otis also offers a variety of training and development programs to help employees enhance their skills and knowledge. The Employee Scholarship Program provides financial assistance for employees pursuing higher education. We are invested in your long-term success at Otis.
Salary & Benefits
Otis offers a competitive salary and benefits package to attract and retain top talent. The salary range for the Manager, Maintenance Field Operations position is $95,000 to $155,000 per year. The actual salary will be commensurate with experience and qualifications.
In addition to a competitive salary, Otis offers a comprehensive benefits package that includes:
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid vacation and holidays
- Paid sick leave
- Life insurance
- Disability insurance
- Tuition reimbursement
- Employee assistance program
- Wellness programs
Safety Culture
Safety is Otis's top priority. We are committed to creating a safe working environment for our employees and ensuring the safety of our customers. We have a comprehensive safety program that includes:
- Regular safety training
- Personal protective equipment (PPE)
- Safety audits
- Incident investigation and reporting
- Safe work procedures
We empower our employees to stop work if they identify a safety hazard. We believe that everyone has a role to play in creating a safe workplace.
How to Apply
If you are interested in joining the Otis team as a Manager, Maintenance Field Operations, we encourage you to apply online. Please submit your resume and cover letter through our careers website. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to hearing from you!
FAQ
- What is the company culture like at Otis?
Otis fosters a culture of innovation, collaboration, and customer focus. We value our employees and provide them with opportunities for growth and development.
- What are the opportunities for advancement at Otis?
Otis is committed to promoting from within. We offer a variety of training and development programs to help employees advance their careers.
- What is the work-life balance like at Otis?
Otis recognizes the importance of work-life balance. We offer flexible work arrangements and generous paid time off.
- What is the dress code at Otis?
The dress code is business casual.
- What is the interview process like at Otis?
The interview process typically includes a phone screening, a virtual interview, and an in-person interview.
- What are the benefits of working at Otis?
Otis offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation and holidays, and tuition reimbursement.
- What is the company's commitment to diversity and inclusion?
Otis is committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
- What is the company's approach to sustainability?
Otis is committed to sustainability and reducing our environmental impact.
- What is the company's mission and values?
Otis's mission is to provide safe, reliable, and innovative transportation solutions for our customers. Our values include safety, ethics, quality, innovation, and employee opportunity.
- What training and development opportunities are available?
We offer extensive training and development, including technology, soft skills, and mentorship programs to help you succeed at Otis.
Locations
- Yonkers, New York, United States of America
Salary
95,000 - 155,000 USD / yearly
95,000 - 155,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Elevator Maintenanceintermediate
- Field Operations Managementintermediate
- Team Leadershipintermediate
- Technical Supportintermediate
- Customer Serviceintermediate
- Safety Managementintermediate
- Employee Trainingintermediate
- Resource Allocationintermediate
- Route Schedulingintermediate
- Repair Order Managementintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Budget Managementintermediate
- Vendor Managementintermediate
- OSHA Complianceintermediate
- Preventative Maintenanceintermediate
- Troubleshootingintermediate
- Client Relationship Managementintermediate
Required Qualifications
- 5+ years of experience in the elevator industry is strongly preferred. (experience)
- Proven experience leading and managing a team of technicians is essential. (experience)
- Demonstrated leadership skills with the ability to motivate and develop employees. (experience)
- Strong understanding of elevator maintenance procedures and safety regulations. (experience)
- Excellent communication, interpersonal, and problem-solving skills. (experience)
- Proficiency in computer skills and technology, including Microsoft Office Suite and maintenance management software. (experience)
- Passion for delivering exceptional customer service and building strong client relationships. (experience)
- Valid driver's license and ability to travel within the designated territory (Yonkers, The Bronx, Harlem, and surrounding areas). (experience)
- Ability to thrive in a fast-paced, team-oriented environment. (experience)
- Experience in managing budgets and controlling costs. (experience)
- High school diploma or equivalent required; Bachelor's degree in a related field preferred. (experience)
- Must adhere to Otis's safety standards and requirements. (experience)
Responsibilities
- Ensure the safety of field employees and maintain a safe working environment in compliance with company policies and OSHA regulations.
- Plan, organize, and manage service field activities to meet customer needs and company standards, ensuring timely and efficient service delivery.
- Effectively allocate available resources, including manpower, materials, and equipment, to optimize service operations.
- Conduct field education and training programs for field workforce to enhance their technical skills and knowledge.
- Improve operational efficiencies by managing route schedules, callback rates, and service request prioritization.
- Provide technical support to field staff, either directly or by redirecting to appropriate technical experts.
- Authorize repair orders, track completion progress, and ensure accurate documentation.
- Lead change initiatives to improve efficiency, communication, and overall service quality.
- Manage costs effectively while maintaining superior customer satisfaction levels.
- Monitor service performance metrics and implement corrective actions as needed to achieve performance targets.
- Build and maintain strong relationships with customers to ensure their needs are met and expectations are exceeded.
- Recruit, hire, and train new field employees, providing ongoing coaching and development opportunities.
- Conduct performance evaluations and provide feedback to field employees to support their professional growth.
- Enforce company policies and procedures, including safety regulations, code of conduct, and quality standards.
- Manage inventory levels of spare parts and equipment to ensure availability when needed.
- Respond to emergency service requests promptly and efficiently, coordinating with field staff to resolve issues.
Benefits
- general: Competitive salary range of $95,000 to $155,000 per year, commensurate with experience.
- general: Comprehensive medical, prescription drug, dental, and vision coverage for employees and eligible dependents.
- general: 401(k) plan with a generous company match and automatic retirement contribution from day one of employment.
- general: Three weeks of paid vacation annually, along with paid company holidays.
- general: Paid sick leave, employee assistance programs, and wellness incentive programs to support employee well-being.
- general: Life insurance and disability coverage to protect employees and their families.
- general: Voluntary benefits options, including legal, pet, home, and auto insurance.
- general: Generous birth/adoption and parental leave benefits, as well as adoption assistance.
- general: Tuition reimbursement program to support employee educational goals.
- general: Recognition and reward programs for service anniversaries and outstanding performance.
- general: Access to funded study schemes, such as the industry-leading Employee Scholarship Program.
- general: Intensive training in technology, processes, and soft skills, with opportunities to exchange ideas with experienced colleagues.
- general: Opportunities for career advancement and professional development within a global organization.
- general: Employee discount programs for various products and services.
Tags & Categories
Answer 10 quick questions to check your fit for Manager, Maintenance Field Operations Careers at Otis - Yonkers, NY | Apply Now! @ Otis.
Related Books and Jobs
Manager, Maintenance Field Operations Careers at Otis - Yonkers, NY | Apply Now!
Otis
Manager, Maintenance Field Operations Careers at Otis - Yonkers, NY | Apply Now!
Job Description
Manager, Maintenance Field Operations - Yonkers, NY
Role Overview
Are you a driven leader with a passion for excellence in elevator maintenance? Otis Elevator, a global leader in the elevator and escalator industry, is seeking a highly motivated Manager, Maintenance Field Operations to join our dynamic team in Yonkers, NY. In this pivotal role, you will be responsible for the day-to-day management and training of our field staff, ensuring the highest levels of safety, quality, and customer satisfaction. You will be the key to operational success in Yonkers, The Bronx, Harlem, and surrounding suburban territories.
This is an exceptional opportunity to lead a team of skilled technicians, optimize field operations, and contribute to the success of a world-renowned company. If you are a results-oriented individual with a strong background in elevator maintenance, leadership experience, and a commitment to safety and customer service, we encourage you to apply.
Day in the Life
As the Manager, Maintenance Field Operations, your days will be diverse and challenging, requiring you to leverage your leadership, technical, and communication skills. Here’s a glimpse into a typical day:
- Morning: Start your day by reviewing the daily service schedule, prioritizing urgent requests, and allocating resources effectively. Conduct a safety briefing with your team, emphasizing key safety protocols and addressing any concerns.
- Mid-day: Conduct field visits to observe technicians in action, provide coaching and support, and ensure adherence to quality standards. Address any technical challenges that arise, either by providing direct assistance or connecting technicians with the appropriate technical experts.
- Afternoon: Review repair orders, track completion progress, and ensure accurate documentation. Analyze service performance metrics, identify areas for improvement, and implement corrective actions. Meet with key customers to discuss service performance and address any concerns.
- Ongoing: Continuously monitor key performance indicators (KPIs) such as callback rates, response times, and customer satisfaction scores. Implement strategies to improve efficiency, reduce costs, and enhance the overall customer experience. Participate in training programs to stay up-to-date on the latest technologies and best practices in elevator maintenance.
Why OT239: GZ - YONKERS, NY 1 Odell Plaza, YONKERS, NY, 10701 USA?
Yonkers, NY offers a unique blend of urban convenience and suburban charm. Located just north of New York City, Yonkers provides easy access to world-class cultural attractions, dining, and entertainment, while offering a more affordable cost of living and a family-friendly environment. The city boasts a vibrant arts scene, beautiful parks and green spaces, and a diverse community. Working at Otis in Yonkers provides the opportunity to make a significant impact on the local community by ensuring the safe and reliable operation of elevators in the area's many buildings.
Our Yonkers office is strategically located to serve the needs of our customers in Westchester County, The Bronx, and Harlem. The team is collaborative and supportive, fostering a positive work environment where employees are valued and recognized for their contributions.
Career Path at Otis
Otis is committed to providing employees with opportunities for career growth and advancement. The Manager, Maintenance Field Operations role is an excellent stepping stone to other leadership positions within the company. Potential career paths may include:
- Area Manager: Oversee maintenance operations for a larger geographic area, managing multiple teams of technicians.
- Service Manager: Manage all aspects of service operations, including maintenance, modernization, and repair.
- Regional Operations Manager: Provide strategic leadership and direction for service operations across a region.
- Project Manager: Lead elevator modernization or new installation projects, ensuring on-time and on-budget completion.
Otis also offers a variety of training and development programs to help employees enhance their skills and knowledge. The Employee Scholarship Program provides financial assistance for employees pursuing higher education. We are invested in your long-term success at Otis.
Salary & Benefits
Otis offers a competitive salary and benefits package to attract and retain top talent. The salary range for the Manager, Maintenance Field Operations position is $95,000 to $155,000 per year. The actual salary will be commensurate with experience and qualifications.
In addition to a competitive salary, Otis offers a comprehensive benefits package that includes:
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid vacation and holidays
- Paid sick leave
- Life insurance
- Disability insurance
- Tuition reimbursement
- Employee assistance program
- Wellness programs
Safety Culture
Safety is Otis's top priority. We are committed to creating a safe working environment for our employees and ensuring the safety of our customers. We have a comprehensive safety program that includes:
- Regular safety training
- Personal protective equipment (PPE)
- Safety audits
- Incident investigation and reporting
- Safe work procedures
We empower our employees to stop work if they identify a safety hazard. We believe that everyone has a role to play in creating a safe workplace.
How to Apply
If you are interested in joining the Otis team as a Manager, Maintenance Field Operations, we encourage you to apply online. Please submit your resume and cover letter through our careers website. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to hearing from you!
FAQ
- What is the company culture like at Otis?
Otis fosters a culture of innovation, collaboration, and customer focus. We value our employees and provide them with opportunities for growth and development.
- What are the opportunities for advancement at Otis?
Otis is committed to promoting from within. We offer a variety of training and development programs to help employees advance their careers.
- What is the work-life balance like at Otis?
Otis recognizes the importance of work-life balance. We offer flexible work arrangements and generous paid time off.
- What is the dress code at Otis?
The dress code is business casual.
- What is the interview process like at Otis?
The interview process typically includes a phone screening, a virtual interview, and an in-person interview.
- What are the benefits of working at Otis?
Otis offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation and holidays, and tuition reimbursement.
- What is the company's commitment to diversity and inclusion?
Otis is committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
- What is the company's approach to sustainability?
Otis is committed to sustainability and reducing our environmental impact.
- What is the company's mission and values?
Otis's mission is to provide safe, reliable, and innovative transportation solutions for our customers. Our values include safety, ethics, quality, innovation, and employee opportunity.
- What training and development opportunities are available?
We offer extensive training and development, including technology, soft skills, and mentorship programs to help you succeed at Otis.
Locations
- Yonkers, New York, United States of America
Salary
95,000 - 155,000 USD / yearly
95,000 - 155,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Elevator Maintenanceintermediate
- Field Operations Managementintermediate
- Team Leadershipintermediate
- Technical Supportintermediate
- Customer Serviceintermediate
- Safety Managementintermediate
- Employee Trainingintermediate
- Resource Allocationintermediate
- Route Schedulingintermediate
- Repair Order Managementintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Budget Managementintermediate
- Vendor Managementintermediate
- OSHA Complianceintermediate
- Preventative Maintenanceintermediate
- Troubleshootingintermediate
- Client Relationship Managementintermediate
Required Qualifications
- 5+ years of experience in the elevator industry is strongly preferred. (experience)
- Proven experience leading and managing a team of technicians is essential. (experience)
- Demonstrated leadership skills with the ability to motivate and develop employees. (experience)
- Strong understanding of elevator maintenance procedures and safety regulations. (experience)
- Excellent communication, interpersonal, and problem-solving skills. (experience)
- Proficiency in computer skills and technology, including Microsoft Office Suite and maintenance management software. (experience)
- Passion for delivering exceptional customer service and building strong client relationships. (experience)
- Valid driver's license and ability to travel within the designated territory (Yonkers, The Bronx, Harlem, and surrounding areas). (experience)
- Ability to thrive in a fast-paced, team-oriented environment. (experience)
- Experience in managing budgets and controlling costs. (experience)
- High school diploma or equivalent required; Bachelor's degree in a related field preferred. (experience)
- Must adhere to Otis's safety standards and requirements. (experience)
Responsibilities
- Ensure the safety of field employees and maintain a safe working environment in compliance with company policies and OSHA regulations.
- Plan, organize, and manage service field activities to meet customer needs and company standards, ensuring timely and efficient service delivery.
- Effectively allocate available resources, including manpower, materials, and equipment, to optimize service operations.
- Conduct field education and training programs for field workforce to enhance their technical skills and knowledge.
- Improve operational efficiencies by managing route schedules, callback rates, and service request prioritization.
- Provide technical support to field staff, either directly or by redirecting to appropriate technical experts.
- Authorize repair orders, track completion progress, and ensure accurate documentation.
- Lead change initiatives to improve efficiency, communication, and overall service quality.
- Manage costs effectively while maintaining superior customer satisfaction levels.
- Monitor service performance metrics and implement corrective actions as needed to achieve performance targets.
- Build and maintain strong relationships with customers to ensure their needs are met and expectations are exceeded.
- Recruit, hire, and train new field employees, providing ongoing coaching and development opportunities.
- Conduct performance evaluations and provide feedback to field employees to support their professional growth.
- Enforce company policies and procedures, including safety regulations, code of conduct, and quality standards.
- Manage inventory levels of spare parts and equipment to ensure availability when needed.
- Respond to emergency service requests promptly and efficiently, coordinating with field staff to resolve issues.
Benefits
- general: Competitive salary range of $95,000 to $155,000 per year, commensurate with experience.
- general: Comprehensive medical, prescription drug, dental, and vision coverage for employees and eligible dependents.
- general: 401(k) plan with a generous company match and automatic retirement contribution from day one of employment.
- general: Three weeks of paid vacation annually, along with paid company holidays.
- general: Paid sick leave, employee assistance programs, and wellness incentive programs to support employee well-being.
- general: Life insurance and disability coverage to protect employees and their families.
- general: Voluntary benefits options, including legal, pet, home, and auto insurance.
- general: Generous birth/adoption and parental leave benefits, as well as adoption assistance.
- general: Tuition reimbursement program to support employee educational goals.
- general: Recognition and reward programs for service anniversaries and outstanding performance.
- general: Access to funded study schemes, such as the industry-leading Employee Scholarship Program.
- general: Intensive training in technology, processes, and soft skills, with opportunities to exchange ideas with experienced colleagues.
- general: Opportunities for career advancement and professional development within a global organization.
- general: Employee discount programs for various products and services.
Tags & Categories
Answer 10 quick questions to check your fit for Manager, Maintenance Field Operations Careers at Otis - Yonkers, NY | Apply Now! @ Otis.
Related Books and Jobs