Service Account Representative Careers at Otis - Perth, Western Australia | Apply Now!
Otis
Service Account Representative Careers at Otis - Perth, Western Australia | Apply Now!
Job Description
Service Account Representative - Otis, Perth, Western Australia
Role Overview
Are you a driven and results-oriented sales professional with a passion for building strong customer relationships? Otis is seeking a dynamic Service Account Representative to join our team in Perth, Western Australia. In this role, you will be responsible for selling our comprehensive range of lift and escalator maintenance products and services, while nurturing and expanding our service business within your assigned portfolio. If you have a proven track record in frontline sales or key account management, particularly within the elevator and escalator industry, we encourage you to apply.
As a Service Account Representative, you will play a crucial role in achieving our sales targets, providing exceptional account management, and identifying opportunities for growth. You will proactively engage with customers, understand their needs, and present tailored solutions that deliver value and ensure their vertical transportation systems operate efficiently and reliably.
A Day in the Life of a Service Account Representative
Imagine starting your day by reviewing your sales pipeline and identifying key accounts to focus on. You prepare for a customer presentation, highlighting the benefits of our preventative maintenance programs and how they can reduce downtime and extend the lifespan of their equipment. You visit a client site to discuss their current service agreement, addressing any concerns and identifying opportunities to upgrade their systems or add additional services.
You then spend time prospecting for new business, researching potential customers and developing targeted sales strategies. You collaborate with the operations team to ensure seamless service delivery and resolve any customer issues promptly. Throughout the day, you meticulously update your CRM system with customer interactions, sales progress, and forecasts. You end the day by preparing a sales report for your Branch Manager, outlining your achievements and planned activities for the following day.
Why Otis Perth?
Our Perth office, located at 610 Murray Street, West Perth WA 6005, is a vibrant and collaborative environment where innovation and customer satisfaction are at the heart of everything we do. Working in Perth provides you with the opportunity to contribute to the growth of a key market for Otis, while enjoying a fantastic lifestyle in one of Australia's most dynamic cities. Perth boasts stunning beaches, a thriving arts and culture scene, and a relaxed outdoor lifestyle.
The Perth team is a close-knit group of professionals who are passionate about delivering exceptional service to our customers. We foster a supportive and inclusive culture where everyone has the opportunity to learn, grow, and make a meaningful contribution. We offer ongoing training and development opportunities to help you enhance your skills and advance your career.
Career Path at Otis
Otis is committed to providing our employees with opportunities for career advancement. As a Service Account Representative, you can progress into roles such as Senior Account Manager, Sales Manager, or even Branch Manager. We also offer opportunities to move into other areas of the business, such as operations, engineering, or marketing. We provide ongoing training and development programs to help you develop the skills and knowledge you need to succeed in your chosen career path. Otis invests in its employees, empowering them to take ownership of their careers and achieve their full potential.
Salary & Benefits
Otis offers a competitive salary and benefits package to attract and retain top talent. The salary range for this position is typically between $80,000 and $120,000 AUD per year, depending on experience and qualifications. In addition to your base salary, you will also be eligible for a car allowance and a generous service sales incentive program.
Our benefits package includes comprehensive health insurance, paid time off, a company-sponsored retirement plan, life insurance, and disability benefits. We also offer an employee assistance program (EAP) and wellness programs to support your overall well-being. Otis is committed to providing a supportive and rewarding work environment where you can thrive both personally and professionally.
Safety Culture
Safety is our top priority at Otis. We are committed to providing a safe working environment for our employees and customers. We have implemented comprehensive safety policies and procedures to prevent accidents and injuries. We provide ongoing safety training to all employees, and we encourage everyone to speak up if they see something that could be a safety hazard. Otis strives to create a safety-conscious culture where everyone is responsible for their own safety and the safety of others.
How to Apply
If you are a motivated and results-oriented sales professional with a passion for customer service, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and cover letter through our online application portal. Please highlight your relevant experience, skills, and qualifications, and explain why you are interested in working for Otis. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Frequently Asked Questions (FAQ)
- What is the typical career path for a Service Account Representative at Otis?
Career paths include Senior Account Manager, Sales Manager, and Branch Manager, with opportunities in operations, engineering, and marketing. - What is the salary range for this position?
The typical salary range is between $80,000 and $120,000 AUD per year, depending on experience. - What benefits does Otis offer?
We offer comprehensive health insurance, paid time off, a retirement plan, life insurance, disability benefits, and an employee assistance program. - Is experience in the elevator and escalator industry required?
While preferred, it is not mandatory. Strong sales and account management experience are essential. - What is the company culture like at Otis?
We foster a collaborative, innovative, and customer-focused culture with a strong emphasis on safety. - What training and development opportunities are available?
We provide ongoing training and development programs to enhance your skills and advance your career. - What is the location of the Perth office?
Our Perth office is located at 610 Murray Street, West Perth WA 6005. - What is the safety culture like at Otis?
Safety is our top priority, and we have comprehensive safety policies and procedures in place. - How do I apply for this position?
Please submit your resume and cover letter through our online application portal. - Is Otis an equal opportunity employer?
Yes, we are an equal opportunity employer and value diversity at our company.
Locations
- Perth, Western Australia, Australia
Salary
80,000 - 120,000 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Account Managementintermediate
- Sales Managementintermediate
- Customer Relationship Management (CRM)intermediate
- Business Developmentintermediate
- Sales Strategyintermediate
- Negotiationintermediate
- Technical Salesintermediate
- Client Acquisitionintermediate
- Key Account Managementintermediate
- Sales Operationsintermediate
- Lead Generationintermediate
- Customer Serviceintermediate
- Market Analysisintermediate
- Sales Forecastingintermediate
- Presentation Skillsintermediate
- Territory Managementintermediate
- Value Sellingintermediate
- Elevator Maintenanceintermediate
- Escalator Maintenanceintermediate
Required Qualifications
- Minimum of 3-5 years experience in Frontline Sales or Key Account Management. (experience)
- Experience in the Elevator and Escalator industry preferred. (experience)
- Valid and current driver's license. (experience)
- Strong business acumen and results-oriented approach. (experience)
- Proven ability to manage multiple accounts, with a strong customer focus and ability to anticipate client needs. (experience)
- Excellent teamwork and collaboration skills. (experience)
- Ability to liaise and influence stakeholders at all levels within the organization. (experience)
- Strong relationship-building skills. (experience)
- Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends. (experience)
- Strong verbal and written communication skills. (experience)
- Demonstrated ability to achieve sales targets. (experience)
- Experience in preparing and delivering customer presentations. (experience)
Responsibilities
- Achieve Service sales targets for 'T' products in accordance with the individual plan and defined submission activities.
- Provide daily, professional, value-based account management to key and national accounts within the portfolio and product proposals.
- Proactively maintain regular face-to-face contact with Otis 'T' Customers.
- Provide timely and accurate forecasts and reports to management, ensuring the designated service portfolio has reduced exposure to out-of-tenure agreements.
- Achieve in-warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.
- Organize, prepare, and deliver Customer presentations promoting the features and benefits of Otis’s products and services, resulting in direct sales with new and existing customers.
- Act as a facilitator between the customers and the Operations team and assist with developing and implementing solutions to customers' vertical transport needs.
- Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.
- Manage and maintain a portfolio of assigned accounts.
- Develop and execute account-specific sales strategies to maximize revenue and customer satisfaction.
- Identify and pursue new business opportunities within existing accounts and target new clients.
- Prepare and submit proposals and tenders that meet customer requirements and OTIS standards.
- Ensure all sales activities, including prospecting, presenting, proposing, tendering, securing, and processing, meet OTIS standards and customer requirements.
- Collaborate with internal teams, including operations, engineering, and finance, to ensure seamless service delivery and customer satisfaction.
Benefits
- general: Competitive base salary and car allowance.
- general: Service Sales incentive program.
- general: Access to funded study schemes such as our industry-leading Employee Scholarship Program.
- general: A culture that encourages innovative ideas and appreciates our talent as the key to our success.
- general: Comprehensive health insurance plan covering medical, dental, and vision.
- general: Generous paid time off (PTO) and holiday schedule.
- general: Company-sponsored retirement plan with employer matching contributions.
- general: Life insurance and disability benefits.
- general: Employee assistance program (EAP) offering confidential counseling and support services.
- general: Opportunities for professional development and career advancement.
- general: Employee discounts on Otis products and services.
- general: Wellness programs and resources to support employee health and well-being.
- general: Flexible work arrangements (subject to business needs).
- general: Recognition programs to reward outstanding performance.
Tags & Categories
Answer 10 quick questions to check your fit for Service Account Representative Careers at Otis - Perth, Western Australia | Apply Now! @ Otis.
Related Books and Jobs
Service Account Representative Careers at Otis - Perth, Western Australia | Apply Now!
Otis
Service Account Representative Careers at Otis - Perth, Western Australia | Apply Now!
Job Description
Service Account Representative - Otis, Perth, Western Australia
Role Overview
Are you a driven and results-oriented sales professional with a passion for building strong customer relationships? Otis is seeking a dynamic Service Account Representative to join our team in Perth, Western Australia. In this role, you will be responsible for selling our comprehensive range of lift and escalator maintenance products and services, while nurturing and expanding our service business within your assigned portfolio. If you have a proven track record in frontline sales or key account management, particularly within the elevator and escalator industry, we encourage you to apply.
As a Service Account Representative, you will play a crucial role in achieving our sales targets, providing exceptional account management, and identifying opportunities for growth. You will proactively engage with customers, understand their needs, and present tailored solutions that deliver value and ensure their vertical transportation systems operate efficiently and reliably.
A Day in the Life of a Service Account Representative
Imagine starting your day by reviewing your sales pipeline and identifying key accounts to focus on. You prepare for a customer presentation, highlighting the benefits of our preventative maintenance programs and how they can reduce downtime and extend the lifespan of their equipment. You visit a client site to discuss their current service agreement, addressing any concerns and identifying opportunities to upgrade their systems or add additional services.
You then spend time prospecting for new business, researching potential customers and developing targeted sales strategies. You collaborate with the operations team to ensure seamless service delivery and resolve any customer issues promptly. Throughout the day, you meticulously update your CRM system with customer interactions, sales progress, and forecasts. You end the day by preparing a sales report for your Branch Manager, outlining your achievements and planned activities for the following day.
Why Otis Perth?
Our Perth office, located at 610 Murray Street, West Perth WA 6005, is a vibrant and collaborative environment where innovation and customer satisfaction are at the heart of everything we do. Working in Perth provides you with the opportunity to contribute to the growth of a key market for Otis, while enjoying a fantastic lifestyle in one of Australia's most dynamic cities. Perth boasts stunning beaches, a thriving arts and culture scene, and a relaxed outdoor lifestyle.
The Perth team is a close-knit group of professionals who are passionate about delivering exceptional service to our customers. We foster a supportive and inclusive culture where everyone has the opportunity to learn, grow, and make a meaningful contribution. We offer ongoing training and development opportunities to help you enhance your skills and advance your career.
Career Path at Otis
Otis is committed to providing our employees with opportunities for career advancement. As a Service Account Representative, you can progress into roles such as Senior Account Manager, Sales Manager, or even Branch Manager. We also offer opportunities to move into other areas of the business, such as operations, engineering, or marketing. We provide ongoing training and development programs to help you develop the skills and knowledge you need to succeed in your chosen career path. Otis invests in its employees, empowering them to take ownership of their careers and achieve their full potential.
Salary & Benefits
Otis offers a competitive salary and benefits package to attract and retain top talent. The salary range for this position is typically between $80,000 and $120,000 AUD per year, depending on experience and qualifications. In addition to your base salary, you will also be eligible for a car allowance and a generous service sales incentive program.
Our benefits package includes comprehensive health insurance, paid time off, a company-sponsored retirement plan, life insurance, and disability benefits. We also offer an employee assistance program (EAP) and wellness programs to support your overall well-being. Otis is committed to providing a supportive and rewarding work environment where you can thrive both personally and professionally.
Safety Culture
Safety is our top priority at Otis. We are committed to providing a safe working environment for our employees and customers. We have implemented comprehensive safety policies and procedures to prevent accidents and injuries. We provide ongoing safety training to all employees, and we encourage everyone to speak up if they see something that could be a safety hazard. Otis strives to create a safety-conscious culture where everyone is responsible for their own safety and the safety of others.
How to Apply
If you are a motivated and results-oriented sales professional with a passion for customer service, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and cover letter through our online application portal. Please highlight your relevant experience, skills, and qualifications, and explain why you are interested in working for Otis. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Frequently Asked Questions (FAQ)
- What is the typical career path for a Service Account Representative at Otis?
Career paths include Senior Account Manager, Sales Manager, and Branch Manager, with opportunities in operations, engineering, and marketing. - What is the salary range for this position?
The typical salary range is between $80,000 and $120,000 AUD per year, depending on experience. - What benefits does Otis offer?
We offer comprehensive health insurance, paid time off, a retirement plan, life insurance, disability benefits, and an employee assistance program. - Is experience in the elevator and escalator industry required?
While preferred, it is not mandatory. Strong sales and account management experience are essential. - What is the company culture like at Otis?
We foster a collaborative, innovative, and customer-focused culture with a strong emphasis on safety. - What training and development opportunities are available?
We provide ongoing training and development programs to enhance your skills and advance your career. - What is the location of the Perth office?
Our Perth office is located at 610 Murray Street, West Perth WA 6005. - What is the safety culture like at Otis?
Safety is our top priority, and we have comprehensive safety policies and procedures in place. - How do I apply for this position?
Please submit your resume and cover letter through our online application portal. - Is Otis an equal opportunity employer?
Yes, we are an equal opportunity employer and value diversity at our company.
Locations
- Perth, Western Australia, Australia
Salary
80,000 - 120,000 AUD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Account Managementintermediate
- Sales Managementintermediate
- Customer Relationship Management (CRM)intermediate
- Business Developmentintermediate
- Sales Strategyintermediate
- Negotiationintermediate
- Technical Salesintermediate
- Client Acquisitionintermediate
- Key Account Managementintermediate
- Sales Operationsintermediate
- Lead Generationintermediate
- Customer Serviceintermediate
- Market Analysisintermediate
- Sales Forecastingintermediate
- Presentation Skillsintermediate
- Territory Managementintermediate
- Value Sellingintermediate
- Elevator Maintenanceintermediate
- Escalator Maintenanceintermediate
Required Qualifications
- Minimum of 3-5 years experience in Frontline Sales or Key Account Management. (experience)
- Experience in the Elevator and Escalator industry preferred. (experience)
- Valid and current driver's license. (experience)
- Strong business acumen and results-oriented approach. (experience)
- Proven ability to manage multiple accounts, with a strong customer focus and ability to anticipate client needs. (experience)
- Excellent teamwork and collaboration skills. (experience)
- Ability to liaise and influence stakeholders at all levels within the organization. (experience)
- Strong relationship-building skills. (experience)
- Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends. (experience)
- Strong verbal and written communication skills. (experience)
- Demonstrated ability to achieve sales targets. (experience)
- Experience in preparing and delivering customer presentations. (experience)
Responsibilities
- Achieve Service sales targets for 'T' products in accordance with the individual plan and defined submission activities.
- Provide daily, professional, value-based account management to key and national accounts within the portfolio and product proposals.
- Proactively maintain regular face-to-face contact with Otis 'T' Customers.
- Provide timely and accurate forecasts and reports to management, ensuring the designated service portfolio has reduced exposure to out-of-tenure agreements.
- Achieve in-warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.
- Organize, prepare, and deliver Customer presentations promoting the features and benefits of Otis’s products and services, resulting in direct sales with new and existing customers.
- Act as a facilitator between the customers and the Operations team and assist with developing and implementing solutions to customers' vertical transport needs.
- Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.
- Manage and maintain a portfolio of assigned accounts.
- Develop and execute account-specific sales strategies to maximize revenue and customer satisfaction.
- Identify and pursue new business opportunities within existing accounts and target new clients.
- Prepare and submit proposals and tenders that meet customer requirements and OTIS standards.
- Ensure all sales activities, including prospecting, presenting, proposing, tendering, securing, and processing, meet OTIS standards and customer requirements.
- Collaborate with internal teams, including operations, engineering, and finance, to ensure seamless service delivery and customer satisfaction.
Benefits
- general: Competitive base salary and car allowance.
- general: Service Sales incentive program.
- general: Access to funded study schemes such as our industry-leading Employee Scholarship Program.
- general: A culture that encourages innovative ideas and appreciates our talent as the key to our success.
- general: Comprehensive health insurance plan covering medical, dental, and vision.
- general: Generous paid time off (PTO) and holiday schedule.
- general: Company-sponsored retirement plan with employer matching contributions.
- general: Life insurance and disability benefits.
- general: Employee assistance program (EAP) offering confidential counseling and support services.
- general: Opportunities for professional development and career advancement.
- general: Employee discounts on Otis products and services.
- general: Wellness programs and resources to support employee health and well-being.
- general: Flexible work arrangements (subject to business needs).
- general: Recognition programs to reward outstanding performance.
Tags & Categories
Answer 10 quick questions to check your fit for Service Account Representative Careers at Otis - Perth, Western Australia | Apply Now! @ Otis.
Related Books and Jobs