Service Manager Careers at Otis - Brisbane, Queensland | Apply Now!

Role Overview

Are you a seasoned leader with a passion for service excellence and team management? Otis, a global leader in elevator and escalator manufacturing, installation, and service, is seeking a dynamic and experienced Service Manager to join our team in Brisbane, Queensland. In this pivotal role, you will lead and develop a team of service and repair professionals, ensuring the safety and satisfaction of our customers while driving operational efficiency and growth.

As a Service Manager at Otis, you will be responsible for overseeing all aspects of service and repair operations within your designated territory. This includes managing a team of field technicians, ensuring compliance with safety regulations, developing and implementing strategies to improve service delivery, and building strong relationships with customers. Your leadership will be crucial in fostering a culture of teamwork, continuous improvement, and customer focus.

This is an exciting opportunity to join a company that is committed to innovation, sustainability, and employee development. At Otis, we believe that our people are our greatest asset, and we provide a supportive and collaborative work environment where you can thrive and reach your full potential. If you are a results-oriented leader with a strong track record of success in service management, we encourage you to apply.

A Day in the Life of a Service Manager at Otis

Imagine starting your day by reviewing the team's schedule and ensuring that all service calls are properly assigned and prioritized. You'll then check in with your field technicians, providing guidance and support as needed. You might spend some time analyzing service data to identify trends and areas for improvement, or working with the sales team to develop strategies for retaining and growing our customer base.

Throughout the day, you'll be in constant communication with customers, addressing their concerns and ensuring their satisfaction. You'll also be responsible for managing your team's budget and expenses, ensuring that we are operating efficiently and effectively. In the afternoon, you might conduct performance reviews with your team members, providing feedback and coaching to help them develop their skills and advance their careers.

No two days are the same in this role. Some days you might be focused on resolving escalated customer issues, while others you might be working on developing and implementing new service strategies. But one thing is constant: your commitment to providing exceptional service and ensuring the safety of our customers and employees.

Why LOC7060: Level 4, 19 Lang Parade, Milton, QLD 4064 is a Great Place to Work

Our Brisbane office, located at Level 4, 19 Lang Parade, Milton, QLD 4064, offers a vibrant and collaborative work environment in a convenient location. Milton is a thriving suburb with easy access to public transportation, cafes, restaurants, and other amenities. The office is modern and well-equipped, with comfortable workspaces and state-of-the-art technology.

But the best thing about working at our Brisbane office is the people. We have a team of dedicated and passionate professionals who are committed to providing exceptional service to our customers. We support each other, celebrate our successes, and work together to overcome challenges. We also have a strong focus on work-life balance, and we offer flexible work arrangements to help our employees manage their personal and professional lives.

Career Path at Otis

At Otis, we are committed to providing our employees with opportunities for growth and development. As a Service Manager, you can advance your career in a variety of ways. You might move into a more senior management role, such as Regional Service Manager or Director of Service. Or you might choose to specialize in a particular area, such as sales, operations, or engineering. We also offer opportunities to work on international assignments, allowing you to broaden your experience and expand your network.

We provide a comprehensive training program to help our employees develop the skills and knowledge they need to succeed. We also offer tuition reimbursement for employees who wish to pursue further education. We are committed to investing in our employees and helping them reach their full potential.

Salary & Benefits

Otis offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary range for the Service Manager position in Brisbane is typically between $110,000 and $150,000 per year, depending on experience and qualifications. In addition to salary, we offer a comprehensive benefits package that includes:

• Comprehensive health, dental, and vision insurance plans
• Paid time off, including vacation, sick leave, and holidays
• Generous parental leave policies
• Retirement savings plan with company match
• Life insurance and disability coverage
• Employee assistance program (EAP)
• Opportunities for professional development and training
• Tuition reimbursement program
• Employee stock purchase plan
• Wellness programs and resources
• Company car or car allowance
• Mobile phone and laptop provided

We are committed to providing our employees with a total rewards package that is competitive, comprehensive, and aligned with our values.

Safety Culture

Safety is our top priority at Otis. We are committed to providing a safe and healthy work environment for our employees, customers, and the public. We have a comprehensive safety program that includes training, policies, and procedures to prevent accidents and injuries. We also conduct regular safety audits and inspections to ensure that our equipment and facilities are in compliance with safety regulations.

We empower our employees to take ownership of safety and to report any hazards or unsafe conditions. We also recognize and reward employees who demonstrate a commitment to safety. We believe that safety is everyone's responsibility, and we are committed to creating a culture where safety is always top of mind.

How to Apply

If you are interested in applying for the Service Manager position at Otis in Brisbane, please submit your resume and cover letter through our online application portal. We encourage you to highlight your relevant experience, skills, and qualifications in your application. We will review all applications carefully and contact qualified candidates for an interview.

Otis is an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals, regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Service Manager at Otis?

The Service Manager is responsible for managing and directing all Service and Repair Field employees, ensuring safety and compliance, and delivering excellent customer service.

2. What qualifications are required for this position?

We require qualifications or trade certifications within the Engineering or related field, a supervisory certificate, a valid driver's license, and a minimum of 5 years of experience supervising teams in a relevant environment.

3. What is the salary range for this role?

The salary range is typically between $110,000 and $150,000 per year, depending on experience and qualifications.

4. What benefits does Otis offer?

Otis offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and more.

5. What is the work environment like at Otis?

Otis provides a supportive and collaborative work environment with opportunities for professional development and advancement.

6. What is the company's approach to safety?

Safety is a top priority at Otis. We have a comprehensive safety program and a culture of safety awareness.

7. What opportunities are there for career advancement?

Otis offers numerous opportunities for career advancement, including management roles and specialized positions.

8. What kind of training is provided to new employees?

We provide a comprehensive training program to help new employees develop the skills and knowledge they need to succeed.

9. How does Otis support work-life balance?

We offer flexible work arrangements and other benefits to help employees manage their personal and professional lives.

10. Is Otis an equal opportunity employer?

Yes, Otis is an equal opportunity employer and values diversity in the workplace.