Service Technician Careers at Otis - Sydney, New South Wales | Apply Now!

Role Overview

Are you a skilled and experienced Service Technician looking for a rewarding career opportunity in Sydney, New South Wales? Join Otis, the world's leading elevator and escalator manufacturer and service provider. As a Service Technician, you will play a crucial role in ensuring the safe and efficient operation of our equipment, providing exceptional service to our customers, and contributing to the success of our team. With multiple headcounts available, now is the perfect time to join the Otis family!

Day in the Life of a Service Technician

As a Service Technician at Otis, your day will be dynamic and varied, involving a range of tasks and responsibilities. Here’s a glimpse into what a typical day might look like:

• Morning: Start your day by reviewing your assigned service calls and maintenance schedules. Gather the necessary tools and equipment for the day's tasks.
• On-Site Visits: Travel to customer sites to perform scheduled maintenance, troubleshoot equipment malfunctions, and conduct repairs.
• Troubleshooting and Diagnostics: Use your electrical and mechanical expertise to diagnose issues with elevators and escalators, employing diagnostic tools and techniques to identify the root cause of problems.
• Repairs and Maintenance: Perform necessary repairs, replacements, and adjustments to ensure equipment operates safely and efficiently. This may include tasks such as re-roping, hoisting, and rigging.
• Customer Interaction: Communicate with customers to provide updates on service progress, answer questions, and address any concerns. Build strong relationships with clients to ensure their satisfaction.
• Safety Checks: Conduct thorough safety inspections to identify potential hazards and ensure compliance with safety regulations and company policies.
• Documentation: Accurately document all service and repair work performed, including details of the issue, the solution implemented, and any parts replaced.
• Collaboration: Collaborate with Field Engineers, Service Mechanics, and Branch and Operations Managers to share knowledge, troubleshoot complex issues, and ensure seamless service delivery.
• Training: Participate in ongoing training programs to enhance your technical skills, stay updated on industry best practices, and learn about new technologies.
• Afternoon: Complete any remaining service calls, restock your vehicle with necessary supplies, and prepare for the next day's assignments. Provide standby and after-call-back coverage as needed.

Why Join Otis in Sydney, New South Wales?

Working as a Service Technician at Otis in Sydney offers numerous advantages:

• Career Stability: Join the world's leading elevator and escalator company with a long-standing history of success and innovation.
• Competitive Compensation: Receive competitive remuneration in accordance with the local EBA, ensuring fair and equitable pay.
• Work-Life Balance: Enjoy a 36-hour work week, allowing you to maintain a healthy work-life balance and pursue personal interests.
• Comprehensive Training: Benefit from intensive training programs covering technology, processes, and soft skills, ensuring you have the knowledge and expertise to excel in your role.
• Supportive Team Environment: Work alongside experienced colleagues who are always willing to share their knowledge and provide guidance.
• State-of-the-Art Equipment: Utilize modern and high-quality tools, including a company-provided iPhone and tool of trade (depending on area of coverage), to perform your job efficiently and effectively.
• Growth Opportunities: Take advantage of opportunities for professional development and advancement within the company.
• Comprehensive Benefits: Receive a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and employee assistance program.
• Location: Work in the vibrant city of Sydney, enjoying its diverse culture, beautiful beaches, and world-class amenities.

Career Path at Otis

Otis is committed to providing opportunities for career growth and advancement. As a Service Technician, you can progress along a variety of career paths:

• Senior Service Technician: With experience and demonstrated expertise, you can advance to a Senior Service Technician role, taking on more complex tasks and mentoring junior technicians.
• Field Supervisor: Transition into a supervisory role, overseeing a team of Service Technicians and managing service operations in a specific region.
• Technical Specialist: Become a technical expert in a specific area of elevator or escalator technology, providing specialized support and training to other technicians.
• Service Manager: Advance to a management position, responsible for overseeing all service operations in a branch or region.
• Sales and Marketing: Utilize your technical knowledge and customer service skills to transition into a sales or marketing role, promoting Otis products and services to clients.

Salary & Benefits

Otis offers a competitive salary and benefits package to its employees. The salary range for Service Technicians in Sydney is typically between $70,000 and $100,000 AUD per year, depending on experience and qualifications. In addition to salary, Otis provides a comprehensive benefits package, including:

• Health insurance
• Paid time off
• Retirement savings plan with company match
• Employee assistance program (EAP)
• Life insurance and disability coverage
• Wellness programs and resources

Safety Culture

At Otis, safety is our top priority. We are committed to providing a safe working environment for all employees and customers. We have implemented comprehensive safety programs and procedures to prevent accidents and injuries. As a Service Technician, you will be expected to adhere to all safety regulations and company policies, and to actively participate in safety training and initiatives.

How to Apply

If you are a qualified and motivated Service Technician looking for a rewarding career opportunity in Sydney, we encourage you to apply! Visit the Otis Careers website to submit your application. Please include your resume and a cover letter highlighting your relevant experience and qualifications.

FAQ

1. What are the key responsibilities of a Service Technician at Otis?

   Service Technicians perform service and maintenance work on elevators and escalators, troubleshoot equipment malfunctions, conduct repairs, and provide excellent customer service.

2. What qualifications are required for this role?

   Candidates must have a valid Electrical License or Cert III in Electrotechnology, a minimum of five years’ experience in the elevator industry, and a valid driver's license.

3. What is the salary range for Service Technicians in Sydney?

   The salary range is typically between $70,000 and $100,000 AUD per year, depending on experience and qualifications.

4. What benefits does Otis offer its employees?

   Otis offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and employee assistance program.

5. What is the work-life balance like at Otis?

   Otis offers a 36-hour work week, allowing employees to maintain a healthy work-life balance.

6. What training opportunities are available?

   Otis provides intensive training programs covering technology, processes, and soft skills.

7. What career paths are available at Otis?

   Service Technicians can progress to Senior Service Technician, Field Supervisor, Technical Specialist, Service Manager, or Sales and Marketing roles.

8. Is safety a priority at Otis?

   Yes, safety is our top priority. We are committed to providing a safe working environment for all employees and customers.

9. How do I apply for this role?

   Visit the Otis Careers website to submit your application, including your resume and a cover letter.

10. What opportunities for growth are available?

    Otis prides itself on promoting from within. There are various roles to grow into based on performance and skillset.