At Oura, our mission is to empower every person to own their inner potential. With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We believe that starts from within — by creating a culture where our team feels supported, included, and inspired to do their best work. Our values guide how we show up for each other and our community every day.

This is a hybrid position based in San Francisco requiring 3 days per week in the office.  

The Role:

We’re seeking a strategic, execution-oriented Logistics Manager to support Oura’s omni-channel fulfillment and logistics operations across the Americas, with a heavy emphasis on driving expansion and operational excellence in Latin America and Canada.

This high-impact individual contributor role will serve as a subject matter expert for end-to-end logistics, owning everything from order creation to final delivery. You’ll partner closely with 3PLs, CMs, carriers, retailers, internal teams, and international stakeholders to ensure seamless, compliant, and cost-efficient operations.

The ideal candidate thrives in a dynamic environment, demonstrates deep experience in cross-border logistics, retail compliance, and 3PL performance management, and brings an AI-forward mindset—leveraging automation, analytics, and emerging technologies to drive scalable growth.

Your Impact

Logistics Operations & Partner Management

• Oversee daily logistics execution for D2C, Commercial, and Retail channels in LATAM and Canada, ensuring accuracy, timeliness, and SLA compliance. Supporting global operations where needed. 
• Monitor 3PL performance, fulfillment backlogs, and delivery exceptions; proactively escalate and resolve issues.
• Maintain strong operating rhythms with 3PLs, carriers, CMs, and distributors to support accountability and continuous improvement.
• Track and optimize KPIs including OTIF, cost per shipment, transit time, and partner performance.
• Support retail fulfillment by ensuring adherence to routing guides, EDI requirements, and packaging standards to minimize chargebacks.

Market Expansion & Readiness

• Lead logistics setup, onboarding, and go-live execution for new D2C and retail markets in LATAM, Canada, and upcoming U.S. retail expansions.
• Ensure logistics infrastructure—3PL capabilities, system integrations, carrier networks, and trade compliance—is prepared for launch.
• Maintain operational health across expansion markets and establish scalable frameworks to manage risk and support rapid growth.
• Manage logistics workflows for cross-border sample shipments for NPIs, testing, and internal needs.
  
  

Supply Chain Coordination

• Partner with Supply & Demand Planning to ensure finished goods availability and inventory accuracy across 3PL and manufacturing sites.
• Manage PO execution, transportation bookings, delivery appointments, and inbound flow from manufacturing to 3PLs.
• Coordinate material movement between suppliers, manufacturers, and partners to support efficient fulfillment.
• Collaborate with Global Trade Compliance on customs clearance, documentation accuracy, and regulatory adherence.
  
  

Process, Systems, & Continuous Improvement

• Create scalable processes and SOPs to support international growth and operational consistency.
• Support Finance and Accounting during month-end close by reconciling inventory transactions and explaining variances.
• Champion the use of AI, automation, and digital tools to reduce manual work and improve logistics efficiency.

What You’ll Bring

• 7+ years in fulfillment,  logistics, distribution, or supply chain roles, with significant hands-on experience in international order management and logistics across LATAM and/or Canada.
• Demonstrated success managing 3PL partners, retail compliance, and routing guide execution for major retailers.
• Strong project management skills and proven ability to lead logistics operational setup for new markets or retail partners.
• Experience with PO management, backlog health, international transportation, and fulfillment accuracy.
• Proficiency with ERPs (NetSuite preferred), EDI platforms (Orderful), and retailer systems.
• A proactive, hands-on mindset—comfortable navigating ambiguity and managing multiple concurrent projects.
• Ability to travel domestically and internationally as needed to support operations.

You’ll Thrive Here If You

• Excel in fast-moving, high-growth environments
• Enjoy building clarity, structure, and repeatable processes in complex systems.
• Are proactive, solution-oriented, and continuously seeking improvement.
• Embrace AI and automation as accelerators for scalable logistics excellence.
• Value collaboration, accountability, and a customer-first mindset.

Benefits 

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1 $112,000 - $140,000
• Region 2 $100,000 - $125,000
• Region 3 $94,000 - $117,000

A recruiter can determine your zones/tiers based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)