Role Overview: Pioneering AI Design at PagerDuty

As Principal Product Designer, you'll join PagerDuty's UX team to lead design strategy for the AI and Automation team. Partnering with senior leadership, product managers, engineers, and data scientists, you'll define how AI agents, automation workflows, and intelligent insights are experienced in the PagerDuty Operations Cloud. This remote role in Portugal offers the chance to make AI intuitive, trustworthy, and transformative for technical operations teams worldwide.

Imagine designing autonomous agents that prevent incidents before they happen, accelerate resolutions, and boost operational resilience for thousands of organizations. With your expertise in AI/ML product design, you'll pioneer the next era of DevOps and SRE tools. PagerDuty's flexible, award-winning workplace combines complex problem-solving with collaborative, equitable culture.

This senior-level position demands 10+ years in product design and 3+ years in AI/ML interfaces. If you have a portfolio showcasing conversational UI, automation design, or intelligent agents, this is your opportunity to influence enterprise AI at scale.

Key Responsibilities: Driving AI Design Leadership

1. Define and drive the design vision for PagerDuty's AI capabilities, including AI agents and automation workflows.
2. Lead cross-functional collaboration translating complex AI/ML into intuitive, trustworthy user experiences.
3. Establish design principles for AI transparency, explainability, and user control to build confidence in autonomous systems.
4. Mentor designers organization-wide on AI/UX best practices, fostering innovation and excellence.
5. Conduct strategic research on technical teams' adoption of AI recommendations in mission-critical operations.
6. Partner with product leadership to shape AI roadmaps, balancing innovation, user needs, and technical feasibility.
7. Represent design in executive discussions and contribute to company-wide AI strategy.
8. Prototype intelligent insights and workflows ensuring seamless integration in Operations Cloud.
9. Design for developer tools and DevOps platforms used by Fortune 500 engineering teams.
10. Measure and iterate on design impact for incident prevention and resolution speed.
11. Lead design sprints incorporating LLMs, generative AI, and predictive models.
12. Advocate for accessible, scalable design systems across PagerDuty products.
13. Collaborate with data science to visualize AI insights effectively for SREs and ops teams.

These responsibilities position you at the forefront of AI UX design, directly impacting PagerDuty's market leadership in digital operations.

Qualifications: What We're Looking For

To succeed as Principal Product Designer, bring:

• 10+ years in product/UX design for complex technical products.
• 3+ years designing AI/ML products, automation, or data apps.
• Proven leadership in design strategy and product influence.
• Portfolio with AI/UX, conversational interfaces, or agent experiences.
• Experience in DevOps tools, SRE platforms, or technical ops products.
• Deep AI/ML knowledge: LLMs, generative AI, agentic systems.
• Track record building scalable design systems and principles.

Preferred: Research experience with technical users, executive communication skills, and mentoring expertise. Join a team where your UX leadership drives real-world impact.

Salary & Benefits: Competitive Compensation Package

PagerDuty offers a realistic salary range of $140,000 - $200,000 USD yearly for this Principal Product Designer role (remote Portugal), based on experience. This reflects market rates for senior AI designers in tech.

Benefits include:

• Equity in NYSE: PD stock for ownership stake.
• Fully remote Portugal flexibility.
• Comprehensive health coverage.
• Unlimited PTO.
• 401(k) matching.
• Professional development stipend.
• Mental health support.
• Parental leave.
• Home office allowance.
• Wellness stipend.
• Volunteer time off.
• Learning with AI experts.

Why Join PagerDuty?

PagerDuty isn't just a job—it's a mission. We're shaping AI-powered operations for the world's largest companies. Work with kind, ambitious people in an equitable, flexible environment. As a Principal Product Designer, you'll tackle cutting-edge challenges in generative AI design and automation, backed by a company trusted by Fortune 500 leaders.

Our culture emphasizes collaboration, innovation, and impact. Enjoy award-winning perks while pioneering AI agents that redefine reliability engineering. Portugal remote candidates gain global reach with local flexibility.

How to Apply: Principal Product Designer PagerDuty

Ready to lead AI design? Submit your resume, portfolio (emphasizing AI/UX work), and cover letter via PagerDuty Careers. Highlight your experience with technical products and AI interfaces. We review applications continuously—apply now!

PagerDuty values diversity. EOE.