Role Overview

As Senior Product Manager reporting to the Director of Product for Incident Management, you'll own the roadmap for Incident Analysis products. Partner with design, engineering, and go-to-market teams to deliver data-driven, user-centric experiences that drive operational excellence. Thrive at the intersection of analytics, DevOps, and UX while helping modern businesses achieve always-on digital experiences.

PagerDuty's platform is essential for two-thirds of the Fortune 100, making this role pivotal in transforming raw incident data into opportunities for continuous improvement. Ideal for PMs with 5+ years in B2B SaaS, DevOps tools, or analytics platforms who are authorized to work in Canada.

Key focus areas include telemetry analysis, post-incident reviews, observability, and ML/AI-driven insights. If you have experience with tools like Tableau, Looker, Splunk, or SRE practices in cloud-native environments, this is your opportunity to make a significant impact.

Key Responsibilities

The Senior Product Manager role demands leadership in product strategy and execution. Here's what you'll do daily:

• Lead roadmap development and execution for Incident Analysis products, ensuring alignment with user needs and business goals.
• Manage the full product lifecycle: from customer discovery and prioritization to launch, iteration, and scaling.
• Collaborate with UX designers and engineers to build seamless, intuitive interfaces that boost adoption and learning from incidents.
• Conduct deep customer interviews and partner engagements to uncover pain points in incident workflows.
• Analyze product metrics using advanced analytics to iterate features and demonstrate ROI.
• Define KPIs for operational improvement, such as MTTR reduction and incident recurrence prevention.
• Bridge the gap between DevOps/SRE teams and product development to deliver workflow automation tools.
• Champion data storytelling to influence stakeholders and secure resources for high-impact features.
• Monitor competitive landscapes in observability and incident management spaces.
• Drive A/B testing and experimentation to validate product hypotheses.
• Contribute to GTM strategies including pricing, positioning, and sales enablement.
• Foster a culture of continuous improvement within the Incident Management product team.
• Stay ahead of trends in AI/ML for predictive incident analysis and root cause automation.

These responsibilities position you as a strategic leader shaping PagerDuty's future in digital operations.

Qualifications

To succeed, bring these qualifications:

• 5+ years in B2B SaaS product management, ideally in DevOps, observability, or analytics.
• Proven track record shipping workflow automation or operational tools.
• Strong data fluency with products like telemetry platforms, Splunk, or Looker.
• Cross-functional collaboration experience across eng, design, sales, and CS.
• Canadian work authorization required.
• Bonus: Incident management lifecycle knowledge, SRE/DevOps tooling, AI analytics exposure.

PagerDuty values results-oriented, curious collaborators passionate about UX.

Salary & Benefits

The base salary range is 138,000 - 209,000 CAD (~$100,000 - $152,000 USD), plus bonus, equity, and benefits. Total compensation reflects experience, location, and performance.

Benefits include flexible remote work, unlimited PTO, health coverage, professional development stipends, equity grants, parental leave, home office setups, and more. PagerDuty's award-winning culture supports work-life balance and career growth.

Why Join PagerDuty?

PagerDuty (NYSE: PD) powers digital operations for the world's largest enterprises. Join a flexible, equitable workplace tackling complex problems with ambitious teams. Build products that prevent outages and drive business reliability.

Remote-first with Toronto hub preference, PagerDuty offers growth in a high-impact environment. Contribute to a more reliable digital world while advancing your PM career.

Employee testimonials highlight collaborative culture, innovation, and real ownership. With Forbes AI 50 recognition, PagerDuty is at the forefront of AI-driven operations.

How to Apply

Ready to transform incident analysis at PagerDuty? Visit careers.pagerduty.com and search for Senior Product Manager, Incident Analysis. Submit your resume highlighting DevOps/SaaS experience. Toronto candidates get preference, but remote Canada applicants are welcome.

Interviews include product case studies, customer calls, and cross-functional panels. Join us to build the future of operational excellence!