Role Overview: Senior Product Manager, Incident Analysis at PagerDuty

PagerDuty, Inc. (NYSE: PD) stands as a global leader in digital operations management, powering nearly half of the Fortune 500, the Forbes AI 50, and two-thirds of the Fortune 100. If you're passionate about transforming incident data into actionable insights for DevOps and SRE teams, the Senior Product Manager, Incident Analysis role is your chance to shine. This remote USA position (with preference for San Francisco, Atlanta, or Toronto hubs) reports to the Director of Product for Incident Management.

In this high-impact role, you'll own the roadmap for products that turn raw operational data into opportunities for continuous improvement. Partnering with design, engineering, and go-to-market teams, you'll deliver data-driven, user-centric experiences trusted by the world's top digital operations teams. Thrive at the intersection of analytics, DevOps, and UX while driving better business outcomes. With a flexible, award-winning workplace, PagerDuty offers the perfect blend of challenge and collaboration.

As a Senior Product Manager at PagerDuty, expect to tackle complex problems with kind, ambitious colleagues, contributing to a more equitable world. This isn't just a job—it's a career-defining opportunity in B2B SaaS product management.

Key Responsibilities of PagerDuty Senior Product Manager

1. Lead Roadmap Development: Own the strategic roadmap for Incident Analysis products, ensuring alignment with user needs and business goals.
2. End-to-End Product Lifecycle: Manage from discovery to launch, emphasizing data-driven iterations for maximum impact.
3. Cross-Functional Collaboration: Work seamlessly with design and engineering to craft intuitive experiences that boost adoption.
4. Customer Engagement: Dive deep into user pain points through interviews and feedback loops.
5. Performance Analytics: Track KPIs, analyze usage data, and iterate features for optimal value.
6. Feature Prioritization: Use telemetry and observability insights to prioritize high-ROI workflows.
7. Go-to-Market Partnership: Collaborate with sales and success teams for flawless launches.
8. Competitive Intelligence: Monitor DevOps landscape to identify emerging opportunities.
9. Post-Incident Optimization: Enhance tools for reviews and operational excellence.
10. Mentorship: Guide junior PMs and shape team strategies.
11. Innovation Advocacy: Champion ML/AI-driven insights for advanced analytics.
12. Success Measurement: Define and report on metrics like engagement, retention, and revenue impact.
13. Stakeholder Alignment: Ensure executive buy-in through compelling roadmaps and demos.
14. Continuous Improvement: Foster a culture of experimentation and learning.

These responsibilities position you as a pivotal leader in PagerDuty's Incident Management team, directly influencing customer success and company growth.

Qualifications for Senior Product Manager at PagerDuty

To excel, bring 5+ years in B2B SaaS product management, ideally in DevOps or analytics. Key must-haves include:

• Fluency in data tools like telemetry, observability, and post-incident reviews.
• Proven track record shipping automation features.
• Cross-functional expertise with engineering, design, and GTM teams.
• U.S. work authorization.

Preferred: Incident lifecycle knowledge, SRE/DevOps tooling, ML/AI exposure (Tableau, Looker, Splunk), and a passion for UX. Be results-driven, curious, and collaborative. Equivalent experience welcome.

Salary & Benefits for PagerDuty Senior Product Manager

The base salary range is $161,000 - $271,000 USD yearly, varying by location, experience, and level. Additional perks include bonuses, equity, commissions, and top-tier benefits like health coverage, 401(k) match, unlimited PTO, remote setup stipends, professional development, wellness programs, parental leave, and more. PagerDuty's total rewards package supports your career and life goals.

Why Join PagerDuty as a Senior Product Manager?

PagerDuty isn't just a workplace—it's a movement. Trusted by Fortune 500 giants, we deliver always-on digital experiences. Enjoy a remote-first culture with hub perks in SF, Atlanta, Toronto. Our award-winning environment fosters equity, innovation, and growth. Collaborate with ambitious talent on mission-critical products. With stock options, generous PTO, and wellness initiatives, PagerDuty invests in you. Join to shape the future of digital operations and build a fulfilling career.

Stand out in the competitive Senior Product Manager DevOps market. PagerDuty offers stability (publicly traded), impact, and flexibility that few match.

How to Apply for Senior Product Manager at PagerDuty

Ready to apply? Visit PagerDuty Careers. Tailor your resume to highlight DevOps PM experience, analytics wins, and cross-team successes. Prepare for interviews covering roadmaps, metrics, and user stories. Preference for hub locations, but remote USA candidates encouraged. Don't miss this chance—apply now and elevate your product management career!