In Smart Infrastructure Electrification and Automation business unit in Gebze factory location, we are seeking a dynamic, motivated, and team-oriented long-term Part Time Working Student (Global Customer Care).

The ideal candidate for this position will be able to work part-time during the school year. If you are looking for an opportunity to develop your skills, learn from an industry-leading company, and enhance your academic learning, then this may be the position for you!

What part will you play?

• Monitor and maintain active customer tickets within the ISP to ensure timely responses and adherence to KPIs.
• Provide regular status updates to customers regarding their open tickets and resolution timelines
• Play an active role in the material ordering processes, ensuring the necessary spare parts for warranty cases are tracked and delivered.
• Assist in ongoing digitalization initiatives to optimize after-sales workflows and improve data reporting.

What do I need to qualify for this job?

• 3rd year university student in Electrical Engineering, Electric/Electronics Engineering, Mechatronics Engineering or a similar field.
• Able to work minimum 3 days/week during winter time, 4-5 days/week during holidays. 
• A basic understanding of electrical switchgear or power systems is a plus.
• Proficiency in MS Office (especially Excel); familiarity with ticketing systems or ERPs is a bonus.
• Good command level in English (written and verbal) is essential for corporate communication and system updates. German language is a plus 
• Ability to work cooperatively in a team environment.
• Strong organizational skills with a result-oriented mindset.

At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality.

As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.

Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.

Please find more information from our web site: 

https://new.siemens.com/tr/tr.html