About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company connecting the world of healthcare. With over 48,000 employees across North America, Europe, and Asia-Pacific, we provide medical products, pharmaceuticals, and specialty solutions that enhance patient outcomes and streamline operations. At our partner location, Urology of North Florida in Lake City, FL, we're expanding our team with essential front-line roles like the Patient Concierge Front Desk Associate. This position plays a vital role in patient-centered care within a trusted urology practice.

Role Overview

As the Patient Concierge Front Desk Associate at Urology of North Florida, you'll be the welcoming face of Cardinal Health's medical practice operations. Located at 289 SW Stonegate Terrace, Suite 102, Lake City, FL 32024, this entry-level healthcare role offers a competitive hourly wage of $15-$19.60, comprehensive benefits, and the chance to grow in a supportive environment. Ideal for those with customer service experience seeking stable healthcare employment in Florida, you'll handle patient interactions, scheduling, and administrative tasks with precision and empathy.

Why This Role Matters

Your daily impact includes creating positive first impressions, ensuring seamless appointment flow, and supporting providers in delivering top-tier urology care. With regular attendance and a team-oriented mindset, you'll contribute to operational excellence while building skills in medical office administration.

Key Responsibilities

The role demands a blend of interpersonal and organizational skills. Core duties include:

• Greet patients and families post-appointment, providing a compassionate send-off.
• Manage high-volume center telephones, distribute faxes, and prepare customer files accurately.
• Schedule appointments for multiple providers, optimizing calendars for efficiency.
• Process external records requests promptly and securely.
• Scan data into document imaging software, maintaining HIPAA compliance.
• Meet all processing and reporting deadlines consistently.
• Support team efforts with flexibility, performing additional tasks as assigned by management.

Qualifications & Requirements

This position suits detail-oriented individuals ready to apply basic job skills in a fast-paced medical setting. Preferred qualifications include:

• High School Diploma or equivalent experience.
• One year of medical office experience.
• Knowledge of medical terminology and EMR systems.
• Typing speed of 40 wpm.
• Experience with prior authorizations and multi-provider scheduling.

All candidates must demonstrate strong customer service skills, attention to detail, and the ability to work flexible schedules. You'll apply company policies to routine tasks, seek guidance on new assignments, and consult supervisors for complex issues. No advanced degree required—back-to-work candidates, people with disabilities, non-degree holders, and Veterans are encouraged to apply.

Benefits & Perks

Cardinal Health invests in your well-being with industry-leading benefits from day one:

• Comprehensive medical, dental, and vision coverage.
• Paid time off (PTO) plan and paid parental leave.
• 401k savings plan with company match potential.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• myFlexPay for access to wages before payday.
• Short- and long-term disability coverage.
• Work-life resources and healthy lifestyle programs.

These perks support work-life balance while fostering professional growth in Lake City, FL's healthcare community.

Career Growth

Start as a Patient Concierge and advance within Cardinal Health's vast network. Gain hands-on EMR experience, medical terminology expertise, and customer service mastery to pursue roles like Medical Receptionist, Practice Coordinator, or Administrative Supervisor. Our inclusive culture values diverse backgrounds, offering training, mentorship, and internal mobility. Many associates progress to higher-responsibility positions in practice operations management.

Development Opportunities

Access Cardinal Health's learning platforms for certifications in healthcare administration, HIPAA compliance, and customer service excellence. Regular performance feedback and career pathing ensure you're positioned for success.

Why Join Us

Cardinal Health champions an inclusive workplace celebrating diversity of thought, experience, and background. As an Equal Opportunity/Affirmative Action employer, we hire without regard to race, religion, disability, veteran status, or other protected categories. In Lake City, FL, join a collaborative team at Urology of North Florida, backed by a Fortune 500 leader. Enjoy stable employment, competitive pay, and meaningful work improving patient lives. The application window closes March 23, 2026—apply now to secure your spot.

Role FAQs

Is this a full-time position?

Yes, full-time role requiring regular attendance and punctuality.

What is the expected pay range?

Anticipated $15-$19.60 per hour, based on experience, location, and internal equity.

Are there shift requirements?

Flexible schedule as necessary to support practice operations.

Do I need prior medical experience?

Preferred but not required; training provided for motivated candidates.

What benefits start immediately?

Full suite including medical coverage, PTO, 401k, and more from day one.

Ready to launch your healthcare career? Apply today and become part of Cardinal Health's mission to advance healthcare.