About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company, connecting the world with essential medical products, services, and insights that help pharmacies, hospitals, surgery centers, physician offices, and patients stay healthy. With a presence across the United States and beyond, Cardinal Health drives innovation in clinical care delivery, ensuring safety, efficiency, and effectiveness in every practice. At our partner locations like Southwest Urology in Middleburg Heights, OH, we prioritize patient-centered care while fostering a supportive environment for our team members.

Role Overview

The Patient Concierge Medical Assistant role at Cardinal Health's Southwest Urology location is a dynamic position blending front-line patient interaction with clinical support. As the first point of contact for patients and families, you'll spend 70% of your time on concierge duties like greeting visitors, managing appointments, and handling communications, and 30% on medical assisting tasks such as procedure support and record maintenance. This entry-level opportunity in an outpatient urology setting offers hands-on experience in a fast-paced healthcare environment, ideal for certified medical assistants seeking to build their career with a leading healthcare organization.

Why This Role Stands Out

Working under close supervision, you'll follow prescribed guidelines to deliver exceptional service, contribute to team efforts, and ensure all processing deadlines are met. With regular guidance from supervisors, this position is perfect for acquiring job skills, learning company policies, and growing within Cardinal Health's expansive network.

Key Responsibilities

In this multifaceted role, your daily tasks will ensure smooth operations and high-quality patient care:

• Greet patients and families post-appointment, creating a welcoming atmosphere.
• Answer center telephones, distribute faxes, and prepare customer files efficiently.
• Schedule patient appointments and process records requests from external sources.
• Scan data into document imaging software and gather medical records for upcoming visits.
• Assist with in-office procedures, provide pre-procedure information, and administer injections or treatments.
• Maintain par levels of supplies, stock exam rooms, and uphold a clean, sterile environment.
• Serve as a communication liaison between providers and patients, responding to messages and calls promptly.
• Contribute to team efforts, ensure deadlines are met, and perform additional functions as assigned by management.

Qualifications & Requirements

To succeed in this role, candidates should bring:

• High school graduate or equivalent (preferred).
• Certification as a Medical Assistant in the state of Ohio (required).
• Basic PC skills, including Microsoft Office Suite (preferred).
• Prior experience in urology, EMR systems, and at least 1 year in an outpatient medical setting (preferred).

Regular attendance, punctuality, attention to detail, and strong customer service skills are essential for success.

Benefits & Perks

Cardinal Health offers comprehensive benefits to support your health, well-being, and work-life balance:

• Medical, dental, and vision coverage.
• Paid time off plan and paid parental leave.
• Health savings account (HSA) and flexible spending accounts (FSAs).
• 401k savings plan for long-term financial security.
• Access to wages before payday with myFlexPay.
• Short- and long-term disability coverage.
• Work-life resources and healthy lifestyle programs.

Anticipated hourly pay range: $15.90 - $24.86, with total compensation influenced by location, experience, and skills.

Career Growth

Cardinal Health invests in your professional development from day one. This role provides a foundation for advancing into senior medical assistant positions, clinical coordination, or broader healthcare operations. With structured training on company policies, routine assignments, and opportunities for feedback, you'll gain the skills needed to progress. Veterans, back-to-work candidates, people with disabilities, and those without college degrees are encouraged to apply, reflecting our commitment to inclusive growth.

Why Join Us

Join Cardinal Health at Southwest Urology to be part of a team that values diversity of thought, experience, and background. Located at 6900 Pearl Rd, Middleburg Heights, OH 44130, this full-time position offers stability in a premium healthcare setting. Enjoy the power of an inclusive workplace where your contributions directly impact patient outcomes. The application window is open until March 30, 2026—apply now to secure your spot in a rewarding career path.

Role FAQs

What is the work split for this position?

Approximately 70% patient concierge duties and 30% medical assistant functions.

Is certification required?

Yes, certification as a Medical Assistant in Ohio is required.

What benefits are immediately available?

A wide range including medical coverage, PTO, 401k, and more from day one.

Is prior urology experience necessary?

Preferred but not required; training provided for motivated candidates.

How is performance managed?

Work is closely supervised with detailed instructions and regular guidance.