Patient Service Representative / Medical Assistant - Cardinal Health Opportunity in Encinitas, CA

About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company connecting people, data, and technology to improve health outcomes worldwide. With a presence across the United States and beyond, Cardinal Health supports medical practices through innovative practice operations management. Our commitment to patient-centered care drives everything we do, from supply chain solutions to front-line patient services. At our cCARE location in Encinitas, California, we're expanding our team to enhance patient experiences in oncology and specialty care settings.

Role Overview

The Patient Service Representative / Medical Assistant role, also known as Patient Concierge at Cardinal Health, is pivotal in creating seamless, comfortable experiences for patients undergoing treatment. This position focuses on non-clinical support tasks such as coordinating lodging, transportation, and general customer service, while handling essential administrative duties. Located at 326 Santa Fe Drive, Suite 105, Encinitas, CA 92024, this entry-to-mid-level opportunity offers an anticipated hourly range of $21.00 - $25.20, with comprehensive benefits. Ideal for compassionate individuals with medical office experience, this full-time role supports practice operations management in a dynamic healthcare environment.

Key Responsibilities

In this position, you'll be the friendly face of Cardinal Health, ensuring smooth operations and patient satisfaction. Core duties include:

• Greet patients and families with warmth and professionalism upon arrival.
• Answer center telephones, distribute faxes, and prepare customer files efficiently.
• Schedule patient appointments accurately and manage calendars to minimize wait times.
• Receive and record patient payments correctly, maintaining financial accuracy.
• Enter, verify, and update patient demographic and insurance information in systems.
• Obtain insurance verifications (VOB), pre-authorizations, and pre-determinations promptly.
• Process requests for records from outside sources securely.
• Scan data into document imaging software for organized record-keeping.
• Maintain regular attendance, punctuality, and meet all processing deadlines.
• Cross-train in back-office responsibilities to support team efforts as needed.

These tasks apply acquired job skills to routine assignments, with guidance from policies and supervisors on complex issues.

Qualifications & Requirements

We're seeking dedicated professionals ready to contribute to a high-performing team. Preferred qualifications include:

• 1-3 years of relevant experience in healthcare or customer service.
• High School Diploma, GED, or equivalent work experience.
• Medical office experience, highly preferred for familiarity with workflows.
• Medical Assistant diploma, highly preferred to enhance back-office capabilities.

At this level, you'll apply company policies to complete standard tasks, resolve basic problems, and receive general direction on routine work. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health is an Equal Opportunity/Affirmative Action employer valuing diversity.

What is Expected at This Level

Expect to work on routine assignments requiring basic problem resolution, refer to policies for guidance, and consult supervisors on unusual challenges. Detailed instructions are provided for new assignments, fostering skill development in a supportive environment.

Benefits & Perks

Cardinal Health prioritizes employee well-being with industry-leading benefits:

• Comprehensive medical, dental, and vision coverage.
• Paid time off plan for work-life balance.
• Health savings account (HSA) and flexible spending accounts (FSAs).
• 401k savings plan to secure your future.
• Access to wages before payday via myFlexPay.
• Short- and long-term disability coverage.
• Work-life resources and healthy lifestyle programs.
• Paid parental leave for family support.

These perks, combined with a competitive hourly rate, make this role attractive for long-term career builders in Encinitas healthcare jobs.

Career Growth

Cardinal Health invests in your professional development. Starting as a Patient Service Representative opens doors to advanced roles in practice operations, medical assisting, or healthcare administration. Cross-training in back-office functions builds versatile skills, positioning you for promotions within our growing network. With ongoing training and a focus on internal mobility, high performers advance quickly in our inclusive culture.

Why Join Us

Join Cardinal Health in Encinitas to make a tangible difference in patients' lives while enjoying stability and growth in healthcare. Our inclusive workplace celebrates diversity of thought, experience, and background, empowering authentic selves daily. Benefit from cutting-edge technology, collaborative teams, and a mission-driven environment tackling real-world health challenges. The application window closes January 15, 2026—apply now to secure your spot in this rewarding opportunity.

Role FAQs

Is this a full-time position?

Yes, this is a full-time role with regular hours at our Encinitas cCARE location.

What salary can I expect?

Anticipated hourly range is $21.00 - $25.20, determined by experience, location, and internal equity.

Are there bonus opportunities?

This role is not bonus eligible, but offers robust benefits and growth potential.

Do I need prior medical experience?

Medical office experience and Medical Assistant diploma are highly preferred but not mandatory.

How do I apply?

Submit your application online as soon as possible. Review our privacy policy for details.

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