Account Manager Support (German Speaking) at Perk - Barcelona, Spain

Are you a proactive problem-solver with a passion for customer satisfaction? Do you thrive in a fast-paced environment and enjoy building trust with clients? If so, Perk is looking for an Account Manager Support to join our team in Barcelona, Spain! As an Account Manager Support, you'll play a crucial role in ensuring our customers in the DACH region feel supported, valued, and wowed by our service. You'll be responsible for managing a portfolio of longtail customers, handling a high volume of inbound messages, and identifying opportunities for growth within your accounts.

Role Overview

As an Account Manager Support at Perk, you'll be the primary point of contact for our customers in the DACH region. You'll be responsible for managing a portfolio of longtail customers, handling a high volume of inbound messages, and identifying opportunities for growth within your accounts. Your main responsibilities will include:

• Managing a portfolio of longtail customers by expertly handling a high volume of inbound messages.
• Acting as Perk's biggest advocate within your clients and your clients' biggest advocate within Perk.
• Identifying common problems across your accounts and developing efficient processes to manage a large inbound message flow.
• Gaining a deep understanding of Perk products to fully appreciate each stage of the customer journey.
• Unlocking hidden potential and growing partnerships by identifying opportunities for growth within your portfolio of accounts.

A Day in the Life

Here's a glimpse into a typical day for an Account Manager Support at Perk:

• Start your day by checking your inbox and prioritizing incoming messages from customers.
• Respond to customer inquiries and resolve issues in a timely and efficient manner.
• Collaborate with internal teams, such as sales, marketing, and product development, to address customer needs and improve the overall customer experience.
• Identify opportunities for upselling and cross-selling Perk products and services to existing customers.
• Build and maintain strong relationships with key stakeholders at client organizations.
• Track and report on key account metrics, such as customer satisfaction and retention rates.
• Participate in team meetings and training sessions to stay up-to-date on the latest Perk products and services.

Why Barcelona?

Barcelona is a vibrant and cosmopolitan city with a rich history, stunning architecture, and a thriving business community. It's also a great place to live and work, with a wide range of cultural attractions, restaurants, and nightlife options. Barcelona offers:

• A high quality of life
• A diverse and international community
• A thriving tech scene
• Excellent transportation options
• A beautiful Mediterranean climate

Career Path

Perk is committed to providing its employees with opportunities for professional growth and development. As an Account Manager Support, you'll have the opportunity to advance your career within the company, potentially moving into roles such as:

• Senior Account Manager
• Team Lead
• Customer Success Manager
• Sales Representative

Salary & Benefits

Perk offers a competitive salary and benefits package, including:

• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee stock options
• And more!

Perk Culture

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

How to Apply

If you're interested in joining our team as an Account Manager Support, we encourage you to apply online. Please submit your resume and a cover letter outlining your qualifications and experience.

FAQs

1. What are the requirements for the Account Manager Support position?
   • Native or advanced level of German and fluent English.
   • Interest in the Travel industry and/or SaaS products.
   • A self-starter who thrives in a fast-paced, high-volume environment.
   • Customer-focused with a passion for problem-solving.
   • A Team Player, keen to collaborate with cross-functional departments to resolve issues.
2. What is the salary range for this position?
   • The salary range for this position is competitive and will be commensurate with experience.
3. What are the benefits offered by Perk?
   • Perk offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, and employee stock options.
4. What is the company culture like at Perk?
   • Perk has a collaborative and supportive company culture that values innovation, customer satisfaction, and employee growth.
5. What are the opportunities for career advancement at Perk?
   • Perk is committed to providing its employees with opportunities for professional growth and development. There are opportunities to advance your career within the company, potentially moving into roles such as Senior Account Manager, Team Lead, Customer Success Manager, or Sales Representative.
6. Is this role fully remote?
   • This role is based in our Barcelona office, and is not a remote position.
7. What does the team structure look like?
   • You will be working alongside other Account Manager Support Specialists and reporting to a Team Lead.
8. What software/systems will I be using?
   • You will primarily be using our CRM (Customer Relationship Management) software, as well as internal communication tools like Slack.
9. What type of training is provided?
   • We provide comprehensive training on our products, processes, and systems. Ongoing coaching and development opportunities are also available.
10. What is the interview process like?
    • The interview process typically includes an initial phone screening, followed by one or two virtual interviews with members of the hiring team. A final interview may be conducted in person.