Corporate Travel Agent - GDS (Amadeus Preferred) - Chicago, Illinois

Role Overview

Are you a travel enthusiast with a knack for providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a real impact? Perk is seeking a highly motivated and experienced Corporate Travel Agent with strong GDS expertise (Amadeus highly preferred) to join our Customer Care team in Chicago. As a Travel Support Agent, you will be responsible for supporting our B2B customers with their business travel needs, ensuring a seamless and satisfying experience. You will leverage your GDS proficiency, problem-solving skills, and customer-centric approach to manage bookings, resolve issues, and exceed expectations.

Day in the Life

Here’s a glimpse into what your day might look like:

• Start your day by reviewing incoming requests and prioritizing tasks.
• Utilize Amadeus GDS to manage travel bookings, modifications, and cancellations for our B2B customers.
• Communicate with airlines, hotels, and other suppliers to resolve booking discrepancies and ensure smooth travel arrangements.
• Respond to customer inquiries via phone, email, or chat, providing timely and accurate information.
• Proactively identify potential travel disruptions and take steps to mitigate their impact on customers.
• Document all customer interactions and resolutions in our CRM system.
• Collaborate with other team members to share knowledge and best practices.
• Continuously seek opportunities to improve processes and enhance the customer experience.

Why Chicago?

Chicago is a vibrant and dynamic city that offers a unique blend of culture, innovation, and opportunity. As the third-largest city in the United States, Chicago boasts a diverse economy, world-class universities, and a thriving business community. The city is also a major transportation hub, making it an ideal location for a travel-related role. Working in Chicago provides access to a wide range of amenities, including:

• World-renowned museums and cultural institutions.
• Award-winning restaurants and a diverse culinary scene.
• Beautiful parks and green spaces along Lake Michigan.
• A vibrant nightlife and entertainment scene.
• Excellent public transportation options.

Chicago offers a high quality of life and a welcoming environment for professionals looking to advance their careers.

Career Path

Perk is committed to providing its employees with opportunities for growth and development. The Corporate Travel Agent role can serve as a stepping stone to various career paths within the company, including:

• Senior Travel Support Agent: Take on more complex cases and mentor junior team members.
• Team Lead: Supervise a team of Travel Support Agents, providing guidance and support.
• Quality Assurance Specialist: Evaluate customer interactions and identify areas for improvement.
• Training Specialist: Develop and deliver training programs for new and existing employees.
• Account Manager: Manage relationships with key B2B clients.

Perk also encourages employees to explore opportunities in other departments, such as sales, marketing, and product development.

Salary & Benefits

The estimated annual salary range for this Corporate Travel Agent position in Chicago, Illinois is between $50,000 and $75,000. This range is based on industry standards and factors such as experience, skills, and qualifications.

In addition to a competitive salary, Perk offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Employee stock options
• Retirement plan with company match
• Flexible spending accounts (FSA)
• Life insurance and disability coverage
• Employee assistance program (EAP)
• Travel discounts and perks
• Wellness programs
• Commuter benefits
• Learning and development budget

Perk Culture

At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

We foster a collaborative and inclusive work environment where everyone is encouraged to contribute their ideas and perspectives. We believe in empowering our employees to take ownership of their work and make a difference. We also prioritize work-life balance and offer flexible work arrangements to support our employees' needs.

How to Apply

If you are a passionate and experienced Travel Support Agent with strong GDS expertise and a commitment to customer service, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills and experience, as well as your passion for the travel industry.

FAQ

1. What GDS system is preferred? Amadeus is highly preferred, but experience with other GDS systems is also considered.
2. What are the working hours for this position? The working hours may vary depending on customer needs and team schedules. However, we strive to provide a consistent and predictable work schedule.
3. Is there any opportunity for remote work? This position is based in our Chicago office, but we offer flexible work arrangements, including the possibility of occasional remote work.
4. What is the dress code? We have a relaxed and casual dress code.
5. What is the interview process like? The interview process typically involves a phone screening, followed by one or more in-person or virtual interviews with members of our team.
6. What are the opportunities for professional development? We offer a variety of professional development opportunities, including training programs, conferences, and mentorship opportunities.
7. What is the company culture like? We foster a collaborative, inclusive, and supportive work environment.
8. What are the key performance indicators (KPIs) for this role? Key performance indicators include customer satisfaction scores, resolution time, and booking accuracy.
9. What are the opportunities for advancement? We offer a variety of career paths within the company, depending on your skills and interests.
10. What is the company's mission? Our mission is to power real work, with real impact, by eliminating shadow work and transforming how businesses work and how people feel at work.