Customer Care Agent at Perk: Birmingham, United Kingdom

Role Overview

Are you passionate about delivering exceptional customer service and enhancing the experience of business travelers? Perk is seeking dedicated Customer Care Agents to join our growing team in Birmingham, United Kingdom. As a Customer Care Agent, you will be crucial to our company's success, providing empathetic support to our customers and resolving their travel-related issues with a 7-star service approach. If you are a problem solver driven by making an impact and revolutionizing corporate travel management, this role is a perfect fit for you.

A Day in the Life

As a Customer Care Agent at Perk, your day-to-day responsibilities will include:

• Being a role model and trusted advisor, showcasing Perk values in every customer interaction.
• Supporting and engaging with customers regarding their global business travel requirements.
• Communicating with customers via phone, live chat, and e-mail to effectively resolve travel issues.
• Exceeding customer expectations when managing bookings, queries, and requests.
• Answering customer requests and providing innovative solutions as a trusted travel advisor.
• Staying up-to-date with new features and product launches in Perk.

You will be working in a fast-paced environment, handling multiple tasks simultaneously while maintaining a strong customer-first mentality. Your ability to problem-solve and provide innovative solutions will be essential to ensuring customer satisfaction.

Why Birmingham?

Birmingham is a vibrant and diverse city in the heart of the United Kingdom, offering a fantastic quality of life and a thriving business community. With excellent transportation links, a rich cultural scene, and a growing tech industry, Birmingham is an ideal location for professionals looking to advance their careers.

Perk's presence in Birmingham allows us to tap into the city's talent pool and provide our customers with localized support. By joining our team in Birmingham, you will have the opportunity to contribute to the growth of Perk and make a real impact on the corporate travel industry.

Career Path

Perk is committed to providing our employees with opportunities for professional development and growth. As a Customer Care Agent, you will have the chance to advance your career within the company, taking on new challenges and responsibilities.

Potential career paths for Customer Care Agents at Perk include:

• Senior Customer Care Agent
• Team Lead
• Customer Care Manager
• Training Specialist
• Quality Assurance Specialist

Perk offers a comprehensive training program to help you develop the skills and knowledge necessary to succeed in your role and advance your career. We also provide ongoing coaching and mentoring to support your professional growth.

Salary & Benefits

The estimated salary range for a Customer Care Agent at Perk in Birmingham, United Kingdom is £24,000 to £32,000 per year. In addition to a competitive salary, Perk offers a comprehensive benefits package, including:

• Health insurance coverage
• Paid time off and holidays
• Employee assistance program
• Travel discounts and perks
• Company-sponsored events and activities
• Stock options
• Pension plan
• Life insurance
• Disability insurance
• Wellness programs
• Training and development opportunities

Perk Culture

At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

How to Apply

If you are interested in joining our team as a Customer Care Agent in Birmingham, United Kingdom, please submit your application through our online portal. Be sure to include your resume and a cover letter highlighting your relevant experience and skills.

We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Customer Care Agent at Perk?

   Key responsibilities include providing exceptional customer service, resolving travel-related issues, and exceeding customer expectations when managing bookings and requests.

2. What qualifications are required for this role?

   Required qualifications include excellent communication skills, self-motivation, proficiency with technology, and strong problem-solving abilities.

3. What is the salary range for a Customer Care Agent at Perk in Birmingham?

   The estimated salary range is £24,000 to £32,000 per year.

4. What benefits does Perk offer to its employees?

   Perk offers a comprehensive benefits package, including health insurance, paid time off, travel discounts, and more.

5. What is the career path for a Customer Care Agent at Perk?

   Potential career paths include Senior Customer Care Agent, Team Lead, Customer Care Manager, and more.

6. What is the work environment like at Perk?

   Perk offers a dynamic and collaborative work environment with opportunities for professional development and growth.

7. What is Perk's culture like?

   Perk is driven by its values, such as being an owner, delivering a 7-star experience, and working as one team.

8. Where is Perk located in Birmingham?

   Specific office location details will be provided during the interview process.

9. Is there room for growth within the Customer Care team?

   Yes, Perk is committed to helping its employees grow and develop their careers.

10. How do I apply for the Customer Care Agent position?

    You can submit your application through our online portal.