Customer Care Specialist (German Speaker) at Perk - Barcelona, Spain

About Perk

Perk is revolutionizing travel and spend management with its intelligent platform. We empower businesses to eliminate time-consuming manual tasks, automating everything from travel bookings to expense management and invoice processing. By freeing employees from 'shadow work,' we boost productivity and innovation.

Trusted by over 10,000 companies globally, including industry leaders like Wise, On Running, and Breitling, Perk is dedicated to tackling the widespread problem of lost productivity, estimated at $1.7 trillion.

Founded in 2015, Perk has rapidly grown into a global organization with over 1,800 employees across 12 offices. Our headquarters are located in London and Boston. We prioritize innovation, control, and simplicity to transform the way businesses operate and the way people experience work.

Our core values drive us: ownership, delivering a 7-star experience, and working as one team. We champion curiosity, purpose, and mindset, unlocking the potential within each employee. Our diverse talent team, representing over 70 countries, comprises leading minds from both the travel and SaaS sectors. If you're passionate about making a real impact and shaping the future of work for millions, Perk is the place for you.

Visit our website to learn more.

Role Overview

As a Customer Care Specialist at Perk, you will be a crucial member of our customer-centric team, dedicated to providing exceptional customer experiences. As a Perk representative, you will resolve inquiries, offer valuable support, and contribute to our commitment to excellence.

In this role, you will collaborate with various teams and expand your knowledge of our evolving product suite, assisting customers with their needs while upholding our values of transparency, empathy, and efficiency. Your German language skills will be essential in assisting our German-speaking customers.

A Day in the Life

Here's what a typical day might look like:

• Start your day by reviewing overnight customer inquiries and prioritizing your responses.
• Respond to customer queries via email, chat, and phone, providing knowledgeable and helpful solutions.
• Troubleshoot and resolve technical issues, escalating complex cases to specialized teams when necessary.
• Document all customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to address recurring customer issues.
• Proactively identify opportunities to improve the customer experience and provide feedback to the team.
• Participate in team meetings to share knowledge and best practices.
• Stay updated on the latest Perk product updates and features.
• Handle customer inquiries in German, ensuring clear and effective communication.
• Contribute to maintaining a positive and supportive team environment.

Why Barcelona?

Barcelona is a vibrant and dynamic city offering a unique blend of culture, history, and innovation. Here are a few reasons why working in Barcelona at Perk is an amazing opportunity:

• International Hub: Barcelona is a major European hub, attracting talent from around the world.
• Quality of Life: Enjoy a high quality of life with beautiful beaches, stunning architecture, and a thriving culinary scene.
• Innovation & Technology: Barcelona is a growing tech hub, fostering a collaborative and innovative environment.
• Career Growth: Perk's presence in Barcelona offers excellent career growth opportunities within a rapidly expanding company.
• Culture & Lifestyle: Immerse yourself in the rich Catalan culture and enjoy a relaxed Mediterranean lifestyle.

Career Path

Perk is committed to fostering employee growth and development. The Customer Care Specialist role can be a stepping stone to various career paths within the company, including:

• Senior Customer Care Specialist: Lead and mentor a team of Customer Care Specialists.
• Customer Success Manager: Build and maintain relationships with key clients, ensuring their success with the Perk platform.
• Team Lead: Oversee the daily operations of a Customer Care team.
• Training Specialist: Develop and deliver training programs to enhance the skills of the Customer Care team.
• Product Specialist: Become an expert on the Perk platform and provide specialized support to customers.

Perk provides ample opportunities for professional development through training programs, mentorship, and internal mobility.

Salary and Benefits

The estimated salary range for this position in Barcelona is €35,000 - €55,000 per year, depending on experience and qualifications.

In addition to a competitive salary, Perk offers a comprehensive benefits package, including:

• Comprehensive health insurance
• Generous paid time off
• Professional development opportunities
• Employee assistance program
• Flexible work arrangements
• Company-sponsored events
• Team-building activities
• Stock options
• Performance-based bonuses
• Commuter benefits
• Wellness programs
• Employee discounts
• Parental leave
• Retirement plan

Perk Culture

At Perk, we are driven by our core values: ownership, delivering a 7-star experience, and working as one team. We foster a culture of curiosity, purpose, and growth. We believe in empowering our employees to take ownership of their work, providing exceptional service to our customers, and collaborating effectively as a team.

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that our diverse perspectives and experiences make us a stronger and more innovative company.

How to Apply

If you are passionate about customer care, fluent in German and English, and thrive in a fast-paced environment, we encourage you to apply! Please submit your resume and cover letter through our online application portal.

We look forward to hearing from you!

FAQ

1. What is Perk?
   Perk is an intelligent platform for travel and spend management, automating tasks to boost productivity.
2. Where is Perk located?
   Perk has offices globally, with headquarters in London and Boston. This role is located in Barcelona, Spain.
3. What are the core responsibilities of a Customer Care Specialist?
   Responding to customer inquiries, troubleshooting issues, and documenting interactions.
4. What qualifications are required for this role?
   Fluency in German and English, experience in customer support, and strong communication skills.
5. What is the salary range for this position?
   The estimated salary range is €35,000 - €55,000 per year.
6. What benefits does Perk offer?
   Comprehensive health insurance, paid time off, professional development, and more.
7. What is the company culture like at Perk?
   We foster a culture of ownership, exceptional service, and teamwork.
8. What career growth opportunities are available at Perk?
   Opportunities include Senior Customer Care Specialist, Customer Success Manager, and Team Lead.
9. How do I apply for this position?
   Submit your resume and cover letter through our online application portal.
10. Is this role remote?
    No, this role is based in our Barcelona office.