Customer Care Travel Advisor - Chicago, Illinois

Role Overview

Are you passionate about travel and dedicated to providing exceptional customer service? Join Perk (formerly TravelPerk) as a Customer Care Travel Advisor in Chicago, Illinois, and become an integral part of our AmTrav team! As a Customer Care Travel Advisor, you will be responsible for assisting clients with their travel needs via phone, chat, and email. You'll ensure an outstanding experience every time, booking air, car, and hotel reservations using AmTrav's proprietary system. This role requires a strong understanding of the airline industry, excellent communication skills, and the ability to thrive in a fast-paced environment.

A Day in the Life

Here's a glimpse into what your daily routine might look like:

• Start your day by reviewing customer requests and prioritizing tasks.
• Respond to customer inquiries via phone, email, and live chat, providing accurate and timely information.
• Book air, car, and hotel reservations using AmTrav's system, ensuring compliance with company policies and procedures.
• Resolve customer complaints and issues promptly and effectively, striving for first-call resolution.
• Record vital customer data for future reference, maintaining accurate and up-to-date records.
• Collaborate with colleagues, management, and partners to ensure seamless customer service.
• Stay up-to-date on airline industry trends, travel restrictions, and company policies.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

Why Chicago?

Chicago is a vibrant and diverse city, offering a unique blend of culture, entertainment, and career opportunities. Here are a few reasons why Chicago is a great place to live and work:

• Thriving Economy: Chicago has a robust economy with a diverse range of industries, providing ample job opportunities.
• Cultural Hub: From world-class museums and theaters to live music venues and art galleries, Chicago offers a rich cultural scene.
• Culinary Delights: Chicago is a foodie paradise, with a wide variety of restaurants, cafes, and bars to explore.
• Beautiful Parks and Green Spaces: Chicago boasts numerous parks and green spaces, providing opportunities for outdoor recreation.
• Affordable Cost of Living: Compared to other major cities in the United States, Chicago offers a relatively affordable cost of living.
• Excellent Transportation: Chicago has a comprehensive public transportation system, making it easy to get around the city.
• Sports Fanaticism: Chicago is a city of passionate sports fans, with professional teams in baseball, basketball, football, hockey, and soccer.
• Friendly People: Chicagoans are known for their friendly and welcoming nature.

Career Path

Perk is committed to providing its employees with opportunities for growth and advancement. As a Customer Care Travel Advisor, you can advance your career within the company in several ways:

• Senior Customer Care Travel Advisor: With experience and proven performance, you can advance to a Senior Customer Care Travel Advisor role, taking on more complex cases and mentoring junior team members.
• Team Lead: You can advance to a Team Lead position, overseeing a team of Customer Care Travel Advisors and ensuring that they meet performance goals.
• Supervisor: With leadership skills and experience, you can advance to a Supervisor role, managing multiple teams of Customer Care Travel Advisors.
• Training Specialist: You can become a Training Specialist, developing and delivering training programs to new and existing employees.
• Quality Assurance Specialist: You can become a Quality Assurance Specialist, monitoring customer interactions and providing feedback to improve service quality.
• Management Roles: With experience and leadership potential, you can advance to various management roles within the company.

Salary & Benefits

The estimated salary range for a Customer Care Travel Advisor in Chicago, Illinois is $45,000 to $65,000 per year. However, the exact salary may vary depending on experience, skills, and other factors. In addition to a competitive salary, Perk offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick, holidays)
• 401(k) retirement plan with company match
• Employee travel discounts
• Professional development opportunities
• Employee assistance program (EAP)
• Life insurance
• Disability insurance
• Flexible spending account (FSA)
• Commuter benefits
• Wellness programs

Perk Culture

At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

How to Apply

If you are a passionate and dedicated customer service professional with a love for travel, we encourage you to apply for the Customer Care Travel Advisor position at Perk in Chicago, Illinois. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What are the working hours for this position? The working hours for this position may vary depending on business needs. However, we typically offer full-time positions with flexible scheduling options.
2. What type of training is provided? We provide comprehensive training to all new employees, including classroom training, on-the-job training, and ongoing development opportunities.
3. What opportunities are there for advancement? Perk is committed to providing its employees with opportunities for growth and advancement. We offer a variety of career paths within the company.
4. What is the company culture like? At Perk, we foster a positive and supportive work environment where employees are encouraged to collaborate, innovate, and grow.
5. What are the benefits of working at Perk? Perk offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and employee discounts.
6. What is the dress code? We have a business casual dress code.
7. What is the interview process like? The interview process typically involves a phone screening, an in-person interview, and a skills assessment.
8. What is the start date for this position? The next group onboarding date is February 3rd.
9. Is there any remote work opportunity? This position is located in Chicago, Illinois.
10. Who do I contact if I have questions? Please refer to the careers page on Perk.com.