Customer Experience Specialist at Perk: Birmingham, United Kingdom

About Perk

Perk (formerly TravelPerk) is revolutionizing travel and spend management with its intelligent platform. We empower businesses to eliminate manual tasks, automate processes, and focus on impactful work. Trusted by over 10,000 companies globally, including industry leaders like Wise, On Running, and Fabletics, we tackle the challenge of wasted productivity, addressing a staggering $1.7 trillion problem.

Founded in 2015, Perk has expanded to a global team of over 1,800 individuals across 12 offices, with headquarters in London and Boston. Our core values of ownership, 7-star experiences, and teamwork drive our commitment to innovation, control, and simplicity. At Perk, we champion curiosity, purpose, and mindset, fostering an environment where your potential can flourish. Join our diverse talent team representing over 70 countries and contribute to shaping the future of work.

Role Overview: Customer Experience Specialist

We are seeking passionate Customer Experience Specialists to enhance the travel experiences of our business customers. As a vital part of our Customer Care team, you will play a key role in making business travelers happy. If you are a problem-solver who delivers exceptional service and is eager to revolutionize corporate travel management, this role is for you.

A Day in the Life

As a Customer Experience Specialist, your day will involve:

• Providing outstanding customer service via phone, live chat, and email.
• Assisting customers with their global business travel needs.
• Resolving travel issues effectively and efficiently.
• Managing bookings, queries, and requests to exceed customer expectations.
• Offering innovative solutions and serving as a trusted travel advisor.
• Staying updated on new Perk features and product launches.

Why Birmingham?

Birmingham, United Kingdom, is a vibrant city with a thriving business community. As a central hub for commerce and innovation, Birmingham offers a dynamic environment for career growth. Located in the heart of England, Birmingham provides access to various cultural attractions, entertainment options, and convenient transportation links. Our Birmingham office offers a collaborative and inclusive work environment where you can thrive and contribute to our mission.

Career Path

At Perk, we are committed to the growth and development of our employees. As a Customer Experience Specialist, you can advance your career through various paths, including:

• Senior Customer Experience Specialist
• Team Lead
• Customer Success Manager
• Training and Development Specialist

We provide ongoing training, mentorship, and opportunities to enhance your skills and expand your knowledge.

Salary and Benefits

The estimated salary range for this position is £25,000 to £35,000 per year. Actual compensation may vary based on experience, skills, and qualifications.

In addition to a competitive salary, we offer a comprehensive benefits package, including:

• Health insurance
• Paid time off
• Professional development opportunities
• Travel perks and discounts
• Employee assistance program
• Flexible work arrangements
• Company-sponsored events
• Wellness programs
• Retirement plan

Perk Culture

At Perk, we foster a culture of ownership, collaboration, and customer-centricity. We value curiosity, purpose, and mindset. We strive to create an inclusive environment where everyone can contribute their unique perspectives and talents. We encourage innovation, empower employees to take ownership, and celebrate successes together.

How to Apply

If you are excited about this opportunity and passionate about enhancing customer experiences, we encourage you to apply. Please submit your resume and a cover letter highlighting your relevant skills and experience through our online application portal.

FAQ

1. What are the key responsibilities of a Customer Experience Specialist?

   The key responsibilities include providing customer service via phone, live chat, and email, resolving travel issues, managing bookings, and providing innovative solutions.

2. What skills are essential for this role?

   Essential skills include excellent communication, problem-solving, technical proficiency, and a customer-first mentality.

3. What is the career path for a Customer Experience Specialist at Perk?

   The career path includes opportunities to advance to Senior Customer Experience Specialist, Team Lead, Customer Success Manager, and Training and Development Specialist roles.

4. What is the salary range for this position?

   The estimated salary range is £25,000 to £35,000 per year, depending on experience and qualifications.

5. What benefits does Perk offer?

   Perk offers health insurance, paid time off, professional development opportunities, travel perks, and more.

6. What is the culture like at Perk?

   Perk fosters a culture of ownership, collaboration, and customer-centricity, valuing curiosity and innovation.

7. Where is the Birmingham office located?

   The Birmingham office is located in the heart of the city, providing easy access to transportation and amenities.

8. How does Perk support employee growth and development?

   Perk provides ongoing training, mentorship, and opportunities to enhance skills and expand knowledge.

9. What is Perk's mission?

   Perk's mission is to power real work with real impact by eliminating shadow work and transforming how businesses work.

10. How many employees does Perk have globally?

    Perk has over 1,800 employees across 12 offices worldwide.