Customer Success Associate at Perk: Revolutionizing Business Travel

Are you passionate about delivering exceptional customer service and making a real impact on the business travel experience? Perk (formerly TravelPerk) is seeking a dedicated Customer Success Associate to join our growing team in Birmingham, United Kingdom. As a Customer Success Associate, you'll be at the forefront of our mission to transform how businesses work and how people feel at work. This role is crucial to our company's success and growth, and we value empathetic professionals who understand our mission: making business travelers happy!

Role Overview

As a Customer Success Associate, you will be responsible for providing exceptional support to Perk's customers, ensuring they have a seamless and positive experience with our platform. You will be the first point of contact for resolving travel-related issues, managing bookings, and answering inquiries. Your ability to provide innovative solutions and exceed customer expectations will be key to your success in this role.

A Day in the Life

Here's a glimpse into a typical day as a Customer Success Associate at Perk:

• Start your day by reviewing customer inquiries and prioritizing tasks.
• Respond to customer requests via phone, live chat, and email, resolving travel issues and answering questions.
• Manage travel bookings, modifications, and cancellations, ensuring accuracy and efficiency.
• Troubleshoot travel-related problems, such as flight delays, hotel issues, and transportation difficulties.
• Collaborate with other teams to resolve complex customer issues and provide feedback to improve processes.
• Stay up-to-date with new features and product launches to effectively assist customers.
• Document customer interactions and resolutions in the CRM system.
• Continuously strive to exceed customer expectations and deliver a 7-star service experience.

Why Birmingham?

Birmingham is a vibrant and diverse city in the heart of the United Kingdom, offering a rich cultural scene, thriving business environment, and excellent quality of life. As the second-largest city in the UK, Birmingham provides a wide range of opportunities for personal and professional growth. Perk's presence in Birmingham allows us to tap into a talented pool of customer service professionals and contribute to the city's economic development.

Career Path

At Perk, we are committed to the growth and development of our employees. The Customer Success Associate role is an excellent starting point for a career in customer service and travel technology. With experience and dedication, you can advance to roles such as:

• Senior Customer Success Associate
• Customer Success Manager
• Team Lead
• Training and Development Specialist
• Quality Assurance Specialist

Salary & Benefits

Perk offers a competitive salary and benefits package to attract and retain top talent. The salary range for this position is estimated to be between $25,000 and $35,000 USD per year, depending on experience and qualifications. In addition to salary, Perk offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Employee stock options
• Professional development opportunities
• Travel perks and discounts
• Company-sponsored events and activities
• Flexible work arrangements
• Wellness programs
• Employee assistance program (EAP)
• Retirement plan with company match
• Life insurance
• Disability insurance
• Commuting benefits
• Free snacks and beverages
• Modern and collaborative workspace
• Opportunity to work with a global team
• Chance to make a real impact on the future of business travel

Perk Culture

At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. We foster a collaborative and inclusive work environment where everyone is encouraged to contribute their ideas and make a difference.

How to Apply

If you are excited about having a real impact and shaping how millions of people experience work, we'd love you on the team! To apply for the Customer Success Associate position in Birmingham, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for Perk.

FAQ

1. What is Perk? Perk (formerly TravelPerk) is the intelligent platform for travel and spend management.
2. What does a Customer Success Associate do? Customer Success Associates provide exceptional support to Perk's customers, resolving travel-related issues and answering inquiries.
3. What skills are required for this role? Excellent communication skills, problem-solving abilities, and a customer-first mentality are essential.
4. What is the salary range for this position? The estimated salary range is between $25,000 and $35,000 USD per year.
5. What benefits does Perk offer? Perk offers a comprehensive benefits package, including health insurance, paid time off, and employee stock options.
6. What is the career path for this role? With experience and dedication, you can advance to roles such as Senior Customer Success Associate or Customer Success Manager.
7. What is the company culture like at Perk? Perk fosters a collaborative and inclusive work environment where everyone is encouraged to contribute their ideas.
8. How do I apply for this position? Please submit your resume and cover letter through our online application portal.
9. What is the work environment like? It's a modern and collaborative workspace.
10. What is Perk's mission? Perk is on a mission to power real work, with real impact.