Implementation Specialist - US

About Perk

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

About the Role: Implementation Specialist

As an Implementation Specialist at Perk, you'll play a critical role in onboarding our Premium and Pro customers onto the Perk platform. You will guide new clients from signup to launch, providing administrative, technical, and educational support to ensure they maximize the benefits of our platform. Your expertise will be essential in configuring client accounts to their specific needs and requirements, as well as coordinating and delivering tailored training sessions for administrators, travelers, and other key stakeholders.

This role demands strong project and change management skills, coupled with excellent problem-solving abilities. You'll need to be detail-oriented, creative in finding solutions, and proactive in identifying opportunities for improvement for both our clients and our internal team. Working collaboratively across multiple teams, both internally and externally, you'll manage key stakeholders and leverage change management principles to drive successful client rollouts and foster long-term success.

A Day in the Life of an Implementation Specialist

A typical day for an Implementation Specialist at Perk involves a dynamic mix of client interaction, technical configuration, and strategic planning. You might start your day by reviewing the progress of your ongoing implementations, identifying any potential roadblocks and proactively addressing them. Next, you could be on a call with a new client, gathering their requirements and understanding their specific travel and expense management needs. This consultative approach is crucial to tailoring the Perk platform to their unique situation.

Following the client call, you might spend time configuring their account within the Perk system, setting up user permissions, and integrating with their existing accounting or HR systems. You'll also prepare training materials and customize them to the client's specific use cases. In the afternoon, you might conduct a training session for a group of client administrators, guiding them through the platform's features and best practices for managing travel and expenses. Throughout the day, you'll collaborate with internal teams, such as sales, support, and product development, to ensure a seamless onboarding experience for your clients.

Why Boston, Massachusetts?

Boston is a hub of innovation and talent, making it an ideal location for Perk's growing presence. The city boasts a strong concentration of technology companies, startups, and universities, providing access to a highly skilled workforce. Its vibrant economy and rich cultural scene attract top talent from around the world. Boston's strategic location on the East Coast also offers convenient access to major business centers and travel hubs, making it easy to connect with clients and partners. As a Perk employee in Boston, you'll be part of a thriving community of innovators and entrepreneurs, contributing to the company's mission of transforming the way businesses manage travel and expenses.

Career Path for an Implementation Specialist

The Implementation Specialist role at Perk offers a solid foundation for career growth within the company. With experience and demonstrated success, you can advance to more senior roles within the implementation team, such as Senior Implementation Specialist or Implementation Manager. These roles involve leading larger and more complex implementations, mentoring junior team members, and contributing to the development of best practices and processes. Alternatively, you can leverage your experience and skills to transition into other areas of the company, such as customer success, sales, or product management. Perk values internal mobility and provides opportunities for employees to explore different career paths based on their interests and goals.

Salary and Benefits at Perk

The salary range for an Implementation Specialist at Perk in Boston, Massachusetts, typically falls between $75,000 and $110,000 per year, depending on experience and qualifications. In addition to a competitive salary, Perk offers a comprehensive benefits package, including health insurance (medical, dental, and vision), paid time off (vacation, sick leave, and holidays), employee stock options, a retirement savings plan with company match, flexible spending accounts, life insurance, disability coverage, an employee assistance program, travel perks and discounts, and wellness programs. We are committed to providing our employees with a supportive and rewarding work environment.

Perk Culture: Values and Work Environment

At Perk, we foster a culture of ownership, collaboration, and innovation. We are driven by our core values of being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our work environment is dynamic, fast-paced, and supportive. We encourage employees to take initiative, challenge the status quo, and contribute their ideas to improve our products and processes. We also believe in work-life balance and provide flexible work arrangements to help our employees manage their personal and professional lives. Perk is a place where you can grow, learn, and make a real impact on the future of travel and spend management.

How to Apply for the Implementation Specialist Role

If you are interested in joining the Perk team as an Implementation Specialist, we encourage you to apply through our careers page. Please submit your resume and a cover letter highlighting your relevant experience and skills. Be sure to showcase your project management, change management, communication, and problem-solving abilities. Also, highlight your experience in customer-facing roles and your knowledge of SaaS products and the travel industry. We carefully review all applications and will contact qualified candidates for an interview. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What is Perk? Perk is an intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.
2. What does an Implementation Specialist do? An Implementation Specialist guides new clients through the onboarding process, providing technical and educational support to maximize their use of the Perk platform.
3. What skills are required for this role? Strong project management, change management, communication, and problem-solving skills are essential.
4. What is the career path for an Implementation Specialist? You can advance to senior roles within the implementation team or transition into other areas of the company, such as customer success or sales.
5. What is the salary range for this role? The salary range typically falls between $75,000 and $110,000 per year, depending on experience and qualifications.
6. What benefits does Perk offer? Perk offers a comprehensive benefits package, including health insurance, paid time off, employee stock options, and a retirement savings plan.
7. What is the company culture like? Perk fosters a culture of ownership, collaboration, and innovation, valuing curiosity, purpose, and mindset.
8. How do I apply for this role? You can apply through our careers page by submitting your resume and a cover letter.
9. Is experience in the travel industry required? While not mandatory, experience in the travel industry is a plus.
10. What opportunities are there for professional development? Perk provides opportunities for professional development and growth through training programs and internal mobility.