Implementation Specialist at Perk - Chicago

Role Overview

As an Implementation Specialist at Perk, you will be at the forefront of ensuring our Premium and Pro customers successfully onboard onto the AmTrav platform. You’ll be the vital link between our product and our clients, taking them from initial signup to a fully operational and optimized platform experience. Your role will involve providing administrative, technical, and educational support, ensuring that each client maximizes the potential of our platform to streamline their business travel.

You will be responsible for configuring client accounts to their specific requirements, tailoring training sessions for administrators, travelers, and other key stakeholders, and providing proactive recommendations to optimize their platform usage. This role demands strong project and change management skills, exceptional problem-solving abilities, and a keen eye for detail. Your creativity in finding solutions and your proactive approach will be critical in identifying areas where you can improve both client experiences and internal team processes.

A Day in the Life

Your typical day as an Implementation Specialist might include:

• Starting the day reviewing your client portfolio, prioritizing tasks based on launch timelines and client needs.
• Conducting a consultative call with a new client to understand their specific business travel requirements and objectives.
• Configuring a client's AmTrav platform settings, including travel policies, approval workflows, and user roles.
• Preparing and delivering a training session for a client's travel administrators, focusing on key platform features and best practices.
• Troubleshooting technical issues reported by clients, collaborating with the technical support team as needed.
• Developing and sharing client-specific recommendations for optimizing their rollout strategy and internal communications.
• Collaborating with internal teams, such as sales and customer success, to ensure a seamless client experience.
• Identifying opportunities to improve the implementation process and sharing these ideas with the team.
• Documenting all client interactions and configurations in our CRM system.

Why Chicago?

Chicago is a vibrant hub for business and innovation, making it an ideal location for Perk to establish a strong presence. The city boasts a diverse talent pool, a thriving tech ecosystem, and a strategic location for serving clients across North America. By being based in Chicago, you'll have the opportunity to:

• Tap into a rich network of industry professionals and potential clients.
• Benefit from Chicago's strong transportation infrastructure for easy access to clients and partners.
• Enjoy a high quality of life with access to world-class cultural attractions, dining, and entertainment.
• Contribute to Perk's growth in a key market, helping us expand our reach and impact.

Career Path

The Implementation Specialist role at Perk offers a clear career path for motivated and high-performing individuals. You can progress through the following stages:

• Implementation Specialist: Master the fundamentals of client onboarding, platform configuration, and training delivery.
• Senior Implementation Specialist: Take on more complex client implementations, mentor junior team members, and contribute to process improvements.
• Implementation Manager: Lead a team of Implementation Specialists, oversee project timelines, and ensure client satisfaction.
• Director of Implementation: Develop and execute the overall implementation strategy, manage key performance indicators, and drive team growth.

Salary & Benefits

The salary range for the Implementation Specialist role in Chicago is estimated to be between $70,000 and $95,000 annually. In addition to a competitive salary, Perk offers a comprehensive benefits package, including:

• Comprehensive health insurance coverage (medical, dental, vision).
• Generous paid time off (PTO) and vacation policy.
• Flexible work arrangements and remote work options.
• Employee stock options or equity program.
• 401(k) retirement plan with company match.
• Professional development opportunities and training programs.
• Wellness programs and resources to support employee well-being.
• Employee assistance program (EAP) for confidential support.
• Company-sponsored events and team-building activities.
• Travel perks and discounts on Perk platform services.
• Commuting benefits or transportation assistance.
• Parental leave benefits.
• Life insurance.
• Disability insurance.
• Opportunity to work in a fast-growing, innovative company.

Perk Culture

At Perk, we are driven by our values, such as being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

How to Apply

To apply for the Implementation Specialist role at Perk in Chicago, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are interested in joining our team.

FAQ

1. What are the key responsibilities of an Implementation Specialist? You will be responsible for onboarding new clients, configuring their accounts, providing training, and offering ongoing support to ensure their success with the AmTrav platform.
2. What skills are essential for this role? Strong project management, change management, problem-solving, communication, and technical skills are crucial for success.
3. What is the career path for an Implementation Specialist at Perk? You can progress from Implementation Specialist to Senior Implementation Specialist, Implementation Manager, and ultimately Director of Implementation.
4. What benefits does Perk offer? Perk offers a comprehensive benefits package, including health insurance, PTO, flexible work arrangements, stock options, and more.
5. What is the company culture like at Perk? We are driven by our values, such as being an owner, delivering a 7-star experience, and working as one team.
6. Where is the Chicago office located? Our Chicago office is located in [Insert Specific Address].
7. What is the interview process like? The interview process typically involves a phone screening, a virtual interview with the hiring manager, and a final interview with the team.
8. What opportunities are there for professional development? Perk offers various professional development opportunities, including training programs, conferences, and mentorship opportunities.
9. What is the work-life balance like at Perk? We strive to provide a healthy work-life balance for our employees, offering flexible work arrangements and generous time off.
10. How does Perk support employee well-being? We offer wellness programs, employee assistance programs, and other resources to support employee well-being.