Implementation Team Lead - North America

Role Overview

As the Implementation Team Lead for North America at Perk, you will play a pivotal role in guiding and developing a team of Implementation Specialists. Your primary focus will be on ensuring the successful onboarding of new clients onto the Perk platform, enabling them to maximize the value of our travel and spend management solutions. You will be responsible for fostering a high-performance culture within the team, driving continuous improvement, and contributing to the achievement of the company's revenue goals. This role requires a strong leader with a passion for coaching, a deep understanding of implementation processes, and the ability to thrive in a dynamic, fast-paced environment.

A Day in the Life

Each day as an Implementation Team Lead at Perk will present new and exciting challenges. Here's a glimpse of what a typical day might look like:

• Morning: Start your day by reviewing team performance metrics and identifying any areas that require immediate attention. Conduct 1:1 meetings with team members to discuss their progress, provide guidance, and address any roadblocks they may be facing.
• Mid-day: Lead a team meeting to discuss current projects, share best practices, and foster collaboration. Analyze data to identify trends and insights that can be used to improve the implementation process. Work with cross-functional teams to resolve any issues and ensure seamless client onboarding.
• Afternoon: Develop and deliver training sessions to enhance the skills and knowledge of the implementation team. Onboard new team members and provide them with the necessary resources and support to succeed. Work on strategic initiatives to improve efficiency and effectiveness.
• Evening: Review and respond to emails and other communications. Prepare reports and presentations for management. Plan for the next day's activities.

Why Chicago, Illinois?

Chicago is a vibrant and diverse city with a thriving tech scene. As the third-largest city in the United States, Chicago offers a wealth of opportunities for career growth and personal development. The city is home to a number of Fortune 500 companies, as well as a growing number of startups and technology firms. Chicago is also a major transportation hub, with easy access to other parts of the country and the world. In addition to its economic and professional advantages, Chicago also offers a rich cultural scene, with world-class museums, theaters, and restaurants. The city is also known for its beautiful parks and green spaces, as well as its stunning architecture.

Career Path

The Implementation Team Lead role at Perk offers a clear path for career advancement. With proven success in this role, you can move into more senior leadership positions within the implementation team or other departments within the company. Some potential career paths include:

• Implementation Manager: Oversee a larger team of Implementation Specialists and manage more complex projects.
• Director of Implementation: Lead the entire implementation team and develop strategies to improve the onboarding process.
• Customer Success Manager: Build and maintain relationships with key clients, ensuring their satisfaction and success with the Perk platform.
• Product Manager: Contribute to the development of new features and functionality for the Perk platform.

Salary & Benefits

Perk offers a competitive salary and benefits package to attract and retain top talent. The salary range for the Implementation Team Lead role in Chicago, Illinois is $110,000 to $150,000 per year, depending on experience and qualifications. In addition to salary, Perk also offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Retirement plan with company match
• Generous paid time off and holidays
• Employee assistance program
• Wellness programs and initiatives
• Flexible work arrangements
• Stock options

Perk Culture

At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. We foster a collaborative and supportive work environment where everyone is encouraged to contribute their ideas and perspectives. We believe that our employees are our greatest asset, and we are committed to providing them with the resources and support they need to succeed. We are looking for passionate and driven individuals who are excited about making a real impact on the future of work.

How to Apply

If you are interested in joining the Perk team as an Implementation Team Lead, we encourage you to apply online. To apply, please submit your resume and cover letter through our careers page. In your cover letter, please highlight your relevant experience and qualifications, and explain why you are interested in working for Perk. We look forward to hearing from you!

FAQ

1. What is Perk?

   Perk is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more.

2. What are the core responsibilities of an Implementation Team Lead?

   The core responsibilities include managing a team of Implementation Specialists, conducting regular performance reviews, providing coaching and mentoring, identifying training needs, and ensuring successful client onboarding.

3. What skills are important for this role?

   Important skills include team management, leadership, communication, problem-solving, data analysis, and knowledge of SaaS implementation processes.

4. What is the salary range for this position?

   The salary range for the Implementation Team Lead role in Chicago, Illinois is $110,000 to $150,000 per year.

5. What benefits does Perk offer?

   Perk offers a comprehensive benefits package that includes health, dental, and vision insurance, life insurance, disability coverage, a retirement plan with company match, paid time off, and more.

6. What is the company culture like at Perk?

   Perk fosters a collaborative and supportive work environment where employees are encouraged to contribute their ideas and perspectives. We value curiosity, purpose, and mindset.

7. Where is the role located?

   This role is located in Chicago, Illinois, United States.

8. What are the opportunities for career growth at Perk?

   Perk offers a clear path for career advancement, with opportunities to move into more senior leadership positions within the implementation team or other departments within the company.

9. How do I apply for this position?

   To apply, please submit your resume and cover letter through our careers page.

10. What is the experience level required for this role?

    The company is looking for 5+ years of experience in a related field or equivalent experience.