Implementation Team Lead - Travel & Spend at Perk

Role Overview

As the Implementation Team Lead for Travel & Spend at Perk, you will be at the forefront of ensuring our newly acquired clients experience a seamless and efficient onboarding process onto the Perk platform. Your leadership will be pivotal in driving customer satisfaction, reducing time-to-value, and fueling ARR growth. This role demands a blend of strategic thinking, operational excellence, and exceptional people management skills. You will lead a team of Implementation Specialists, guiding them to deliver 7-star service and ensuring that our clients quickly realize the benefits of the Perk platform.

A Day in the Life

A typical day for the Implementation Team Lead involves: * **Team Management:** Conducting daily stand-ups, providing coaching and mentorship, and addressing any roadblocks faced by the team. * **Customer Interaction:** Participating in key client calls, addressing escalations, and ensuring customer satisfaction throughout the implementation process. * **Process Optimization:** Identifying areas for improvement in the implementation process and working with cross-functional teams to implement changes. * **Performance Monitoring:** Tracking key implementation KPIs, such as time-to-value, customer satisfaction scores, and implementation success rates. * **Cross-functional Collaboration:** Working with Sales, Pre-Sales, Account Management, and Revenue Operations teams to ensure seamless handoffs and alignment on customer goals. * **Strategic Planning:** Contributing to the development of implementation strategies and best practices.

Why Munich, Bavaria?

Munich is a vibrant and dynamic city, known for its rich culture, strong economy, and high quality of life. It is a hub for technology and innovation, making it an ideal location for Perk to attract top talent. Bavaria, as a whole, offers a unique blend of tradition and modernity, providing a stimulating environment for both personal and professional growth. The city's central location in Europe also facilitates easy travel to other major business centers. ## Career Path The Implementation Team Lead role offers a clear career path within Perk. You can progress to roles such as: * **Senior Implementation Manager:** Leading larger and more complex implementation projects. * **Implementation Director:** Overseeing the entire implementation function for a specific region or product line. * **Customer Success Manager:** Transitioning to a role focused on long-term customer satisfaction and retention. * **Revenue Operations Manager:** Leveraging your implementation expertise to optimize revenue processes. Perk is committed to providing opportunities for growth and development, and will support you in achieving your career aspirations. ## Salary & Benefits The salary range for the Implementation Team Lead role in Munich is competitive and commensurate with experience. In addition to a base salary, Perk offers a comprehensive benefits package, including: * Health insurance * Dental and vision insurance * Life insurance * Disability insurance * Employee stock options * Paid parental leave * Generous vacation policy * Wellness programs * Commuting benefits * Team-building activities * Company-sponsored events * Snacks and beverages in the office ## Perk Culture At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. ## How to Apply To apply for the Implementation Team Lead role, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for Perk. ## Frequently Asked Questions (FAQ) 1. **What is Perk?** Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. 2. **What is the role of the Implementation Team Lead?** The Implementation Team Lead is responsible for leading and managing a team of Implementation Specialists to ensure smooth and efficient customer onboarding. 3. **What skills are required for this role?** Key skills include team leadership, customer onboarding, project management, and cross-functional collaboration. 4. **What is the career path for this role?** Potential career paths include Senior Implementation Manager, Implementation Director, Customer Success Manager, and Revenue Operations Manager. 5. **What is the salary range for this role?** The salary range is competitive and commensurate with experience. (Estimate: 80,000 - 120,000 EUR) 6. **What benefits does Perk offer?** Perk offers a comprehensive benefits package, including health insurance, dental and vision insurance, and employee stock options. 7. **What is the company culture like at Perk?** Perk has a collaborative and supportive culture, driven by its values of ownership, 7-star service, and teamwork. 8. **How many people will I be managing?** You will be managing a team of 6-10 Implementation Specialists. 9. **What is the biggest challenge in the implementation team?** The biggest challenge in the implementation team is ensuring that the implementation process is smooth, fast, and of high quality. 10. **What are the key KPIs that I will be monitoring?** You will be monitoring key implementation KPIs such as time-to-value and customer satisfaction scores.