Longtail Account Manager at Perk - Boston, MA

About Perk

Perk, formerly known as TravelPerk, is revolutionizing the way businesses manage their travel and expenses. Our intelligent platform automates everything from booking trips to processing invoices, saving companies time and money. We're trusted by over 10,000 companies worldwide, including industry leaders like Wise, On Running, and Breitling. At Perk, we're passionate about empowering real work and making a tangible impact on our clients' success.

The Role: Longtail Account Manager

As a Longtail Account Manager at Perk, you'll be at the forefront of our customer success efforts. You'll manage a portfolio of small to medium-sized business (SMB) accounts, building strong relationships and ensuring they get the most out of our platform. This role is perfect for a customer-oriented and results-driven individual who thrives in a fast-paced, hyper-growth environment.

What You'll Do

• Own Your Portfolio: Manage a portfolio of SMB customers and cultivate strong engagement with key decision-makers.
• Become a Business Expert: Gain a deep understanding of your customers' businesses and tailor Perk solutions to their specific needs.
• Drive Growth: Identify and capitalize on growth opportunities within your accounts by adding new business.
• Data-Driven Insights: Leverage data analytics to provide regular business reviews, reports, and presentations to senior stakeholders.
• Product Champion: Be an expert on the Perk product portfolio and exceed quarterly targets through upselling and cross-selling.
• Build Lasting Relationships: Develop strong relationships with your clients and shape their business travel programs.
• Solve Problems: Identify and resolve common problems within each account, developing long-term solutions.
• Be a Liaison: Act as a key contact between internal Perk teams and the Account Management Team, ensuring seamless product integrations.
• Prioritize Effectively: Manage your time efficiently to maximize impact in key business areas.

A Day in the Life of a Longtail Account Manager

Here's a glimpse into a typical day for a Longtail Account Manager at Perk:

1. Morning: Start your day by reviewing your portfolio and prioritizing tasks. Check for urgent client requests or issues that need immediate attention.
2. Client Communication: Connect with clients to understand their current needs and challenges. This might involve phone calls, emails, or video conferences.
3. Data Analysis: Analyze client usage data to identify trends, opportunities for improvement, and potential upselling or cross-selling opportunities.
4. Internal Collaboration: Collaborate with internal teams, such as sales, marketing, and product development, to address client needs and improve the Perk platform.
5. Business Reviews: Prepare and deliver business reviews to clients, showcasing the value they're getting from Perk and identifying areas for further optimization.
6. Problem Solving: Troubleshoot and resolve client issues, working with technical support and other teams as needed.
7. Training and Education: Stay up-to-date on the latest Perk product features and industry trends. Share your knowledge with clients and colleagues.
8. Planning and Strategy: Develop and execute account plans to achieve revenue targets and ensure client satisfaction.
9. Administrative Tasks: Update CRM records, track progress on key metrics, and complete other administrative tasks as needed.
10. End of Day: Review your accomplishments for the day and plan for the next day, ensuring that all critical tasks are addressed.

Why Boston?

Boston is a vibrant hub for technology and innovation, making it an ideal location for Perk's headquarters. The city offers a diverse talent pool, a thriving startup ecosystem, and a high quality of life. With its world-renowned universities, cultural attractions, and historic landmarks, Boston provides an enriching environment for both professional and personal growth.

Career Path

The Longtail Account Manager role at Perk is an excellent stepping stone to further career advancement within the company. Successful Account Managers can advance to Senior Account Manager positions, where they'll manage larger and more complex accounts. Other potential career paths include Team Lead, Customer Success Manager, or Sales Manager. Perk is committed to providing its employees with opportunities for growth and development.

Salary and Benefits

Perk offers a competitive salary and benefits package, commensurate with experience. The estimated salary range for a Longtail Account Manager in Boston, MA is $75,000 to $110,000 per year. In addition to salary, Perk offers a comprehensive benefits package, including:

• Health, dental, and vision insurance
• Paid time off and holidays
• Employee stock options
• Professional development opportunities
• Flexible work arrangements
• Company-sponsored travel and events
• Wellness programs
• Commuter benefits
• Employee discounts
• Parental leave
• Retirement savings plan
• Life insurance and disability coverage

Perk Culture

At Perk, we're driven by our values: ownership, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

How to Apply

If you're ready to join a dynamic team and make a real impact on the future of business travel, we encourage you to apply for the Longtail Account Manager position at Perk. To apply, please submit your resume and cover letter through our online application portal.

Frequently Asked Questions (FAQ)

1. What is Perk? Perk is an intelligent platform for travel and spend management that automates everything from travel bookings to expenses and invoice processing.
2. What does a Longtail Account Manager do? A Longtail Account Manager manages a portfolio of SMB customers, builds relationships, and ensures they maximize their usage of Perk.
3. What skills are required for this role? Key skills include account management, customer engagement, data analysis, communication, and problem-solving.
4. What is the salary range for this role? The estimated salary range is $75,000 to $110,000 per year.
5. What benefits does Perk offer? Perk offers a comprehensive benefits package, including health insurance, paid time off, and employee stock options.
6. What is the company culture like at Perk? Perk values ownership, customer service, teamwork, curiosity, and purpose.
7. What are the career growth opportunities at Perk? Perk offers opportunities for advancement to Senior Account Manager, Team Lead, and other management positions.
8. Where is Perk located? Perk has headquarters in London and Boston, with offices in 12 locations globally.
9. How do I apply for this position? You can apply through our online application portal by submitting your resume and cover letter.
10. What is the interview process like? The interview process typically involves a phone screening, a virtual interview with the hiring manager, and a final interview with the team.