Senior Business Travel Consultant (Spanish Speaking) - Perk, Barcelona

Role Overview

Perk (formerly TravelPerk) is seeking a dedicated and experienced Senior Business Travel Consultant to join our team in Barcelona. This role focuses on providing exceptional, seven-star service to our senior leaders, executives, and high-value corporate clients. You will be responsible for managing all aspects of their travel, ensuring a seamless and personalized experience. The ideal candidate will have a strong background in hospitality, premium travel, or luxury customer service, combined with a solid understanding of contact center operations. While GDS experience is an advantage, it is not mandatory, as we provide comprehensive training to the right candidate.

A Day in the Life

As a Senior Business Travel Consultant, your day will involve:

• Managing end-to-end travel arrangements for executives and VIP clients, including flights, hotels, and ground transportation.
• Providing expert advice on travel options, considering traveler preferences, company policies, and duty of care.
• Handling urgent and high-impact travel disruptions with speed and precision.
• Building strong relationships with clients to understand their unique needs and preferences.
• Coordinating with internal teams to ensure seamless service delivery.
• Staying updated on travel industry trends, regulations, and best practices.
• Consistently delivering exceptional customer service and maintaining high CSAT scores.

Why Barcelona?

Barcelona is a vibrant and cosmopolitan city known for its rich culture, stunning architecture, and thriving business environment. Working in Barcelona offers:

• A high quality of life with beautiful beaches, parks, and outdoor activities.
• A diverse and international community.
• Easy access to other European destinations.
• A hub for innovation and technology, providing opportunities for professional growth.
• A rich culinary scene and vibrant nightlife.

Career Path

At Perk, we are committed to employee growth and development. As a Senior Business Travel Consultant, you can advance your career through various paths:

• Team Lead: Oversee a team of travel consultants, providing guidance and support.
• Account Manager: Manage key client accounts, developing strategies to enhance customer satisfaction and retention.
• Training Specialist: Develop and deliver training programs for new and existing travel consultants.
• Operations Manager: Oversee the day-to-day operations of the travel consulting team.

Salary & Benefits

The salary for this position is competitive and commensurate with experience, estimated between €45,000 and €65,000 per year. In addition to salary, Perk offers a comprehensive benefits package, including:

• Health insurance.
• Paid time off and holidays.
• Professional development opportunities.
• Employee assistance program (EAP).
• Travel perks and discounts.
• Flexible work arrangements.
• Company-sponsored social events.
• Retirement savings plan.
• Life insurance and disability coverage.
• Paid parental leave.

Perk Culture

At Perk, we are driven by our values, including being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

How to Apply

To apply for the Senior Business Travel Consultant position, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills, and explain why you are a good fit for Perk and this role. We look forward to hearing from you!

FAQ

1. What qualifications are required for this role?
   A strong background in hospitality, premium travel, or luxury customer service, along with a solid understanding of contact center operations.
2. Is GDS experience required?
   While GDS experience is an advantage, it is not mandatory. We provide comprehensive training for candidates who demonstrate the right service mindset.
3. What are the key responsibilities of this role?
   Managing end-to-end travel arrangements for executives, providing expert advice, and handling travel disruptions with speed and precision.
4. What skills are essential for success in this role?
   Excellent customer service, communication, problem-solving, and time-management skills are crucial.
5. What is the company culture like at Perk?
   Perk values ownership, delivering a 7-star experience, and working as one team. We emphasize curiosity, purpose, and mindset.
6. What opportunities for career advancement are available?
   You can advance to roles such as Team Lead, Account Manager, Training Specialist, or Operations Manager.
7. What benefits does Perk offer?
   Perk offers health insurance, paid time off, professional development, travel perks, and more.
8. What is the work environment like in Barcelona?
   Barcelona offers a high quality of life, a diverse community, and a thriving business environment.
9. How does Perk support employee growth?
   Perk provides opportunities for professional development, training programs, and career advancement.
10. What makes Perk a great place to work?
    Perk offers a dynamic and inclusive work environment, competitive compensation, and opportunities to make a real impact.