Senior Business Travel Consultant - Remote (Day Shift)

About Perk

Perk, formerly TravelPerk, is revolutionizing travel and spend management with its intelligent platform. We're dedicated to eliminating manual tasks and streamlining processes, automating everything from travel bookings to expense management. Our goal is to empower businesses by freeing up valuable time and resources, allowing employees to focus on impactful work.

Trusted by over 10,000 companies globally, including notable names like Wise, On Running, and Breitling, Perk addresses the significant issue of lost productivity in the workplace. We're committed to transforming how businesses operate and how people experience work.

About the Role

We're looking for a passionate and experienced Senior Business Travel Consultant to join our team. As a key member of our Customer Care team, you'll be responsible for providing exceptional service to our business travelers, ensuring their travel experiences are seamless and stress-free. Your expertise in the Galileo GDS system will be crucial in managing bookings, amendments, and cancellations efficiently.

If you're a problem-solver with a drive to deliver 7-star service and a desire to revolutionize corporate travel management, this role is for you.

What You'll Do

• Provide first-class, 7-star service to business travelers, managing all aspects of their travel arrangements.
• Arrange European and domestic travel, including flights, car rentals, and hotel bookings, using your expert knowledge of the Galileo GDS system.
• Work independently to handle client inquiries and provide effective solutions, demonstrating initiative and problem-solving skills.
• Communicate with clients through various channels, including live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Proactively maintain and develop client relationships, offering support and guidance throughout the entire travel process.
• Provide suitable travel options and suggestions to meet diverse client requirements.
• Ensure all service level agreements are met and actively manage the Galileo GDS queues.
• Mentor and support junior team members, providing guidance and quality-checking their work.
• Collaborate with the Team Leader and colleagues to maintain a high level of service and a positive team environment.

A Day in the Life

Your day will involve a mix of direct client interaction, travel booking management, and team collaboration. You might start by reviewing and prioritizing client requests, then move on to managing flight and hotel bookings using the Galileo GDS system. You'll also spend time communicating with clients via phone, email, and chat to address their questions and concerns. A portion of your day will be dedicated to mentoring junior team members and ensuring quality standards are met. You’ll also contribute to improving internal processes to better serve Perk customers.

Why Birmingham?

While this is a remote position, Birmingham is a great location with a thriving business community and a strong talent pool. It is a major hub in the United Kingdom with access to travel infrastructure and technology. Hiring in the UK allows Perk to tap into a diverse and skilled workforce familiar with European travel.

Career Path

At Perk, we're committed to employee growth and development. This Senior Business Travel Consultant role provides a solid foundation for career advancement within the company. Potential career paths include Team Leader, Quality Assurance Specialist, or Training Manager. We encourage employees to pursue their professional goals and provide opportunities for skill development and advancement.

Salary & Benefits

The estimated salary range for this position is £35,000 to £55,000 per year, depending on experience and qualifications. Perk offers a comprehensive benefits package, including health insurance, paid time off, and employee discounts on travel.

Perk Culture

At Perk, we foster a culture of ownership, customer-centricity, and teamwork. We value curiosity, purpose, and mindset, not just knowledge. We're a global company with a diverse team, representing over 70 countries. If you're excited about making a real impact and shaping the future of work, you'll thrive in our environment.

How to Apply

If you're ready to join the Perk team and revolutionize business travel, we encourage you to apply! Submit your resume and a cover letter highlighting your relevant experience and skills through our online application portal.

FAQ

1. What experience is required for this role?

   We're looking for candidates with expert knowledge of the Galileo GDS system and experience in managing European and domestic travel.

2. Is this a remote position?

   Yes, this is a remote position.

3. What are the working hours?

   This is a day shift position.

4. What benefits does Perk offer?

   Perk offers a comprehensive benefits package, including health insurance, paid time off, and employee discounts on travel.

5. What is the company culture like?

   Perk fosters a culture of ownership, customer-centricity, and teamwork.

6. What opportunities are there for career advancement?

   Perk is committed to employee growth and development. Potential career paths include Team Leader, Quality Assurance Specialist, or Training Manager.

7. What is the application process?

   Submit your resume and a cover letter highlighting your relevant experience and skills through our online application portal.

8. What is Perk's mission?

   Perk's mission is to power real work, with real impact, by eliminating the shadow work that wastes hours, erodes morale, and saps innovation.

9. How many employees does Perk have?

   Perk has more than 1,800 people across 12 offices globally.

10. What companies trust Perk?

    Perk is trusted by more than 10,000 companies worldwide, including Wise, On Running, and Breitling.