Senior Business Travel Consultant - Night Shift - Remote

Role Overview

Perk is seeking a dedicated and experienced Senior Business Travel Consultant to join our night shift team. This remote position is based in Birmingham, United Kingdom, and focuses on providing exceptional service to business travelers. As a Senior Consultant, you will be responsible for managing travel bookings, amendments, and cancellations, ensuring a seamless and satisfactory experience for our clients. Your expertise in the Galileo GDS system will be essential in handling complex travel arrangements and resolving any issues that may arise. The role requires a proactive individual who can work independently, communicate effectively, and maintain strong client relationships.

Day in the Life

A typical day for a Senior Night Shift Business Travel Consultant involves:

• Managing travel bookings, amendments, and cancellations using the Galileo GDS system.
• Arranging European and domestic travel, including flights, car rentals, and hotels.
• Communicating with clients via live chat, telephone, and email to address their inquiries and provide support.
• Maintaining and developing client relationships by offering personalized travel solutions.
• Ensuring all service level agreements are met and actively managing the Galileo GDS queues.
• Mentoring and supporting junior team members, assisting with their queries and quality-checking their work.
• Collaborating with colleagues to maintain a high level of service.
• Proactively identifying and resolving potential travel disruptions.
• Providing 7-star service to ensure client satisfaction.
• Staying updated on the latest travel industry trends and regulations.

Why Birmingham, United Kingdom

While this position is remote, Birmingham, United Kingdom, offers several advantages as a location for our team. Birmingham is a major city with a thriving business community, making it a hub for corporate travel. The city also has a diverse talent pool with expertise in travel and customer service. Additionally, Birmingham offers a high quality of life with affordable living costs and excellent transport links to other parts of the United Kingdom and Europe.

Career Path

At Perk, we are committed to providing opportunities for career growth and development. The Senior Business Travel Consultant role can lead to various career paths within the company. You may have the opportunity to advance into team leadership positions, such as Team Leader or Supervisor. Alternatively, you could specialize in a particular area of travel, such as corporate accounts management or travel technology. We also encourage our employees to pursue cross-functional roles in areas like training, quality assurance, or process improvement.

Salary & Benefits

The salary for this role is competitive and commensurate with experience. In addition to a base salary, Perk offers a comprehensive benefits package, including:

• Health insurance
• Paid time off
• Retirement plan
• Employee travel discounts
• Wellness programs
• Professional development opportunities
• Remote work flexibility

Perk Culture

At Perk, we foster a culture of innovation, collaboration, and customer focus. We value employees who are passionate about delivering exceptional service and making a positive impact on the business travel experience. We encourage teamwork, open communication, and continuous learning. Our values include being an owner, delivering a 7-star experience, and working as one team. We believe in unlocking the power of potential and providing opportunities for our employees to grow and thrive.

How to Apply

If you are interested in joining our team as a Senior Business Travel Consultant, we encourage you to apply through our careers page. Please submit your resume and a cover letter highlighting your relevant experience and skills. We look forward to hearing from you!

FAQ

1. What is the work schedule for the night shift?

   The night shift typically operates during evening and overnight hours to provide 24/7 support to our clients. Specific schedules may vary depending on business needs.

2. What is the required level of experience with the Galileo GDS system?

   We require expert knowledge of the Galileo GDS system, including proficiency in booking, amending, and canceling travel arrangements.

3. Is this a fully remote position?

   Yes, this is a fully remote position based in Birmingham, United Kingdom.

4. What are the key responsibilities of this role?

   The key responsibilities include managing travel bookings, providing excellent customer service, and maintaining client relationships.

5. What are the opportunities for career growth at Perk?

   We offer various career paths, including team leadership roles and specialization in specific areas of travel.

6. What benefits does Perk offer to its employees?

   We offer a comprehensive benefits package, including health insurance, paid time off, and employee travel discounts.

7. What is the company culture like at Perk?

   We foster a culture of innovation, collaboration, and customer focus.

8. How do I apply for this position?

   You can apply through our careers page by submitting your resume and a cover letter.

9. What is the interview process like?

   The interview process typically involves a phone screening, followed by one or more interviews with members of our team.

10. What are the expectations for performance in this role?

    We expect you to deliver exceptional customer service, meet service level agreements, and contribute to a positive team environment.