Senior Business Travel Consultant (French Speaking) at Perk - Birmingham, UK

Are you a seasoned travel professional with a passion for delivering exceptional service to VIP clients? Do you thrive in a fast-paced environment where your expertise and attention to detail can make a real difference? If so, Perk is looking for a Senior Business Travel Consultant (French Speaking) to join our growing team in Birmingham, UK.

Role Overview

As a Senior Business Travel Consultant, you will be responsible for managing the end-to-end travel arrangements for our senior leaders, executives, and high-value corporate clients. This includes booking flights, hotels, and ground transportation, as well as providing expert recommendations and handling any travel disruptions that may arise. You will act as a trusted advisor to our clients, ensuring that their travel experiences are seamless, efficient, and enjoyable.

This role requires a strong background in hospitality, premium travel, or luxury customer service, as well as a solid understanding of contact center operations. You must be fluent in French (written and spoken) and have excellent communication and problem-solving skills. While GDS experience is a plus, it is not mandatory, as we are happy to provide full training to the right candidate.

A Day in the Life

Here’s a glimpse into what your day might look like:

• Start your day by reviewing upcoming travel itineraries and proactively addressing any potential issues or concerns.
• Respond to inquiries from executives and VIP clients regarding travel arrangements, providing expert advice and recommendations.
• Book flights, hotels, and ground transportation, ensuring that all arrangements are aligned with client preferences and company policy.
• Handle urgent travel disruptions, such as flight cancellations or delays, with speed, empathy, and precision.
• Manage complex itineraries and make confident decisions on behalf of discerning clients.
• Build and maintain strong relationships with key travel suppliers (airlines, hotels, car rental companies).
• Ensure compliance with corporate travel policies and procedures.
• Manage travel budgets and expenses effectively.
• Stay up-to-date on travel industry trends, regulations, and best practices.
• Collaborate with other departments to ensure a smooth travel experience for clients.

Why Birmingham?

Birmingham is a vibrant and diverse city with a thriving business community. It is home to a number of major corporations and is well-connected to other major cities in the UK and Europe. Birmingham offers a high quality of life, with affordable housing, excellent schools, and a wide range of cultural and recreational activities. Perk's office in Birmingham provides a modern and collaborative work environment, with easy access to public transportation and local amenities.

Career Path

At Perk, we are committed to providing our employees with opportunities for growth and development. As a Senior Business Travel Consultant, you will have the opportunity to advance your career within the travel services team or explore other roles within the company. We offer a variety of training programs and mentorship opportunities to help you reach your full potential.

Potential career paths for this role include:

• Team Lead, Business Travel Consulting
• Travel Services Manager
• Account Manager
• Project Manager

Salary & Benefits

The salary range for this position is estimated to be between £45,000 and £65,000 per year, depending on experience and qualifications. In addition to a competitive salary, Perk offers a comprehensive benefits package, including:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement plan with company match
• Employee stock options
• Professional development opportunities
• Travel discounts and perks
• Flexible work arrangements (depending on role and location)
• Employee assistance program (EAP)
• Wellness programs
• Life insurance
• Disability insurance
• Parental leave
• Commuting assistance (if applicable)
• Modern and collaborative work environment
• Opportunity to work with a diverse and talented team
• Company-sponsored events and activities
• Employee recognition programs
• Access to cutting-edge technology and tools
• Global travel opportunities
• Relocation assistance (if applicable)

Perk Culture

At Perk, we are driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. We believe that everyone should have the opportunity to make a real impact and shape how millions of people experience work.

How to Apply

If you are a passionate and dedicated travel professional who is looking for a challenging and rewarding opportunity, we encourage you to apply for the Senior Business Travel Consultant (French Speaking) position at Perk. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Senior Business Travel Consultant?

   Managing end-to-end travel arrangements for executives and VIP clients, providing expert recommendations, handling travel disruptions, and ensuring compliance with travel policies.

2. What qualifications are required for this role?

   Proven experience in business travel consulting, fluency in French, strong hospitality background, and excellent customer service skills.

3. Is GDS experience required?

   While GDS experience is a plus, it is not mandatory, as we provide full training to the right candidate.

4. What is the salary range for this position?

   The estimated salary range is between £45,000 and £65,000 per year, depending on experience and qualifications.

5. What benefits does Perk offer?

   Comprehensive health insurance, paid time off, retirement plan, employee stock options, and other benefits.

6. What is the company culture like at Perk?

   We value ownership, delivering a 7-star experience, working as one team, and fostering curiosity, purpose, and growth.

7. What are the opportunities for career advancement at Perk?

   We offer various career paths, including team lead, travel services manager, account manager, and project manager roles.

8. What is the work environment like in the Birmingham office?

   The Birmingham office provides a modern and collaborative work environment with easy access to transportation and local amenities.

9. How does Perk support employee well-being?

   We offer employee assistance programs, wellness programs, and flexible work arrangements to support employee well-being.

10. What are the key skills required for this role?

    Excellent customer service, communication, problem-solving, organizational, and time-management skills are essential.